Ok, well I'm not financing through VW, I'm paying outright. They implied if it was a finance deal then things would be different. What I asked was could the service pack and/or extended warranty be paid for monthly (like with my current car). They responded to say no "optional extras" could be paid for monthly.
This is typical of their responses and yet again leaves me with little confidence they have understood the question or given an accurate answer. Thinking about it I'm not sure any answer they've given my thus far has been accurate on the first attempt. Its usually two or three "clarifying" questions from me later before they trig what I'm asking. Examples are when they thought my request for an "update on the estimated BW" was me questioning if they had actually ordered it, when I asked what SD cards were compatible with the Pro Nav and was told nav maps come preloaded...
or when I asked for details on the extended warranty and they just restated the price.
I'm gonna have to go back to them on this one as well I see! VW Listers are not scoring very well so far. Service is hugely less impressive than I had from Ford on my last car.