Here is my reply from "one rung" up on the VW customer services food chain! I might add, that my reply which prompted this response wasn't overly complimentary!
From...Volkswagen UK Customer ServicesSubject:VW-2013/12-007558
Dear Mr Smith,
Further to your recent contact with us, I wanted to let you know that we are now dealing with the issues you raise as a matter
of urgency.
I'm extremely concerned that you have been inconvenienced and are dissatisfied with the service you have received.
In order for me to investigate your concerns fully, I do however, need some further information. I would be grateful if you
could provide me with a daytime contact telephone number or e-mail address so that we may establish all the relevant details.
I look forward to hearing from you and to resolving this matter quickly to your satisfaction. Once again, thank you for
contacting Volkswagen UK.
Kind regards
Adrian Morgan
Customer Relations Manager
Volkswagen Customer Services Centre
Tel: 0800 083 3914
E-mail: customerservices@volkswagen.co.uk
Internet:
www.volkswagen.co.uk