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Model specific boards => Golf mk7 => Topic started by: Lee099721 on 08 May 2018, 17:31
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Any help please took my pride and joy in to the local vw dealer today for her first service. Went to pick her up on the way home and goes out with the young girl to hand the car over to me and a nice scratch on the nsf of the bumper. Out comes the workshop manger to have a look who told me that they were responsible and would sort it out as they could get it in to there Bobby shop and sort it out ( he got me really pissoff when he said we could touch it up ) oh I flipped then he said he would repaint the front 6 inches of the front bumper as that's all it would need .. this is when I ask the girl to do me a letter saying that they told full responsibility and left before I done something or said something I may regret.. any advice or help thanks lee
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It needs to be back to the condition it was when it went in. If it means fully respraying the bumper then so be it. I wouldn't accept a smart repair or even a blended repair.
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Thanks mate that's what I was thinking but how would I no if he done a full bumper repair or a smart repair would you be able to tell when it was finished and thanks for your reply
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A top notch body shop might be able to do just the scuffed area but it's your car and they've damaged it. I'd be pressing for a complete bumper respray from an approved body shop and getting the dealer to agree to this. Your car is 1 year old so don't let the service manager try and fob you off with a smart repair. I'd be asking for the dealer principles name too and letting him know what's gone on.
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That's crap! Depends what colour it is as what would be best but certainly I'd say that a touch up or smart repair would not be the solution. Most smart repairs can be spotted a mile off with poor quality colour match, over spray and orange peel.
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Never mind the full bumper, I'd be wanting it blended into the wings as well.
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This happened to me twice with my mk6
The first time a headlight was replaced under warranty as they scratched it during PDI - they then proceeded to damage my bumper while refitting it and reversed my car into a chair while I watched through the workshop window.
Luckily the car was undamaged but I got 1x set of GTI mats, a tank of fuel and a meal for the family which I put a receipt in for about £100 and got it
During its first service (at a different branch) the mechanic Kerbed my wheel and cut the tyre
They denied it but the scrapnel was still all over the wheel so couldn’t deny it
For that one I got another meal out, another tank of fuel and a new alloy and tyre
When I took the clubsport in for its service they were given the riot act and they were certainly on their best behaviour!
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Thanks mate that's what I was thinking but how would I no if he done a full bumper repair or a smart repair would you be able to tell when it was finished and thanks for your reply
If you can't tell the difference, then I'd say that would be an acceptable outcome regardless of how they achieve it.
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Never mind the full bumper, I'd be wanting it blended into the wings as well.
Why on earth would you need it blending into the front wings? It's the bumper that scratched not the wings.
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I agree with Chris here. I'd want the panel (bumper) doing properly (not smart repaired), but wouldn't' want more new paint on the car than is absolutely necessary. So long as the paint match is spot on, there should be no need for any blending on the wings (whcih in itself could be more noticeable than the original repair).
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What colour is the car out of interest? Some colours are more of a b!tch to invisibly patch than others...
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Never mind the full bumper, I'd be wanting it blended into the wings as well.
Why on earth would you need it blending into the front wings? It's the bumper that scratched not the wings.
It’s pretty standard practice for bodyshops to blend into adjoining panels - to ensure there’s no visible shade difference. Perhaps not for a bumper but certainly for metal panel repair.
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My mum scratched the bumper of her white Kia and the body shop did a localised paint job and did a brilliant job, it's totally undetectable. So on that basis I would go for the same, to keep as much original paint as possible, so long as they would do the whole bumper if the job was deemed unsatisfactory. I certainly wouldn't get it blended onto perfectly good panels, even though a lot of body shops do that. If the match wasn't good enough, they would have to do it again.
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It’s pretty standard practice for bodyshops to blend into adjoining panels - to ensure there’s no visible shade difference. Perhaps not for a bumper but certainly for metal panel repair.
Bumpers are sometimes a slightly different shade to the adjoining metal panels on brand new cars from the factory - most noticeable on light metallic colours like silver, and more noticeable on some manufacturer’s cars than others.
Plastic can’t withstand the higher bake process that metal panels can. Also the painted plastic parts are often painted in a different part of the factory, so it’s possible they are painted using paint from a different batch, compared to the paint used to paint the body shell.
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Never mind the full bumper, I'd be wanting it blended into the wings as well.
Why on earth would you need it blending into the front wings? It's the bumper that scratched not the wings.
It’s pretty standard practice for bodyshops to blend into adjoining panels - to ensure there’s no visible shade difference. Perhaps not for a bumper but certainly for metal panel repair.
Painting only the bumper is usually just to keep costs down though, if OP isn't footing the bill because it's the dealership that's at fault then it should be the best job possible. IMO (and IME), that would mean blending into the wings.
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Isaac blue the car is 24 hours have gone by and still waiting for the service manager to ring me back the only thing I got him to do before I left was to write a letter saying it had happened in there care and that they were responsible. But still no call I've email him but nothing back as yet big thank you for all your reply..
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Isaac blue the car is 24 hours have gone by and still waiting for the service manager to ring me back the only thing I got him to do before I left was to write a letter saying it had happened in there care and that they were responsible. But still no call I've email him but nothing back as yet big thank you for all your reply..
If they don’t get back to you in, say, a couple of days, phone and ask to speak to the dealer principal.
I had some issues when I bought my last car that the salesperson seemed incapable of resolving nearly two months later. A call to the dealership asking to speak to the dealer principal had matters resolved within a couple of days!
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With some of the paint systems now, they will actually use a specialised camera to see the exact colour of the paint on there already. If it's only a year old, it won't have faded (like an old red Vauxhall would have) and they'll likely get a perfect match. This would hopefully negate the need for a respray being blended into the adjoining panels, which (if it were mine) I'd prefer not to happen. At the end of the day, the repair needs to be perfect though, or I'd be kicking up a stink too.
I've managed to get 2 dents on the rear quarters from rocks thrown up by petrol strimmers and won't have them sprayed. I'm going to get them taken out by PDR and then blob a bit of touch up in there, let it dry for a few days (so it's still a bit soft) and use cutting compound to get it back to level with the existing paintwork.
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My mum scratched the bumper of her white Kia and the body shop did a localised paint job and did a brilliant job, it's totally undetectable. So on that basis I would go for the same, to keep as much original paint as possible, so long as they would do the whole bumper if the job was deemed unsatisfactory. I certainly wouldn't get it blended onto perfectly good panels, even though a lot of body shops do that. If the match wasn't good enough, they would have to do it again.
I clipped the nearside corner of the bumper on my previous car (Carbon Grey mk6 Golf GTD). I had a localised repair carried out by an independent body shop that specialises in minor repairs - they had contracts with many of the motor dealerships in my area - including dealerships for some high end motor manufacturers - to carry out pre-sale minor cosmetic repairs.
I’m pretty meticulous and OCD as far as my car is concerned, and the repair was top notch; I couldn’t detect any signs of a repair, the colour match was still spot on when I sold the car 3 years later (absolutely no signs of fading or deterioration of the repainted area).
So, it’s not always necessary to repaint the entire bumper; a localised repair can be a good solution, provided the body shop know what they’re doing.
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I'd much prefer a local repair than the full bumper.
My dealer did something similar with my wife's GTI and painted the full bumper without our knowledge!!!
Anyway a year later and the lacquer started peeling so had to have it done again.
Be grateful they admitted to it as most will deny it :grin:
Can it not be machine polished out? You'd be amazed what can be sorted with that option!
I'd personally get a local repair with the option that if its not up to your satisfaction that it goes to a bodyshop of your choosing.
I agree with others and get the area manager involved in any emails.
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Thanks for all your help the car is going in on Wednesday and I've asked if the Bobby shop can try and polish the marks out first. Will no more Wednesday and will let you all no the out come thanks again
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Thanks for all your help the car is going in on Wednesday and I've asked if the Bobby shop can try and polish the marks out first. Will no more Wednesday and will let you all no the out come thanks again
If u can feel the scratch with your fingernail it won't polish out :sad:
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Same happened to me and annoyingly they had tried to polish it out and hide the fact they had done it,the dealer did not bother checking the car on hand over and return so i did not find it until i got home.
To be fair they put it right at their body shop and my wife got a bunch of flowers via the post.
They check all cars now :grin:.
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Seems to be relatively common. My new GTI is in their body shop at present for a scratch to the wing I noticed on collection in the showroom (they hadn't even though it was in plain view on the top of the wing and down to the undercoat / metal).TO be fair it was only about 1-1½cm long but still noticeable.
Should have it back tomorrow and give them the R back. Hopefully everything's now perfect (fingers crossed)
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If it was me (or worst for them my wife*) I would insist on a brand new bumper plus a curtesy car while the work is being completed.
Why?
Because your car was as new when they took control of it and so it should be when they hand it back - thus you require a new bumper.
You are also without a car, not through your own actions but because of their poor management - hence the curtosy car.
* Our dealer crossed my wife on a similar problem and she sent the Service Manager and the CEO of the dealership her thoughts and attached a copy of her proposed proposed correspondence to Wolfsberg.
Result = an instant response, a face to face apology and a satisfied client.
My dealer now takes a video of the cars on service handover and also sends a video of any problems before any rectification work commences.
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As a few others have said, I would go for a localised repair to minimise the effects if they did do a crap job spraying a larger area making it look far worse than it really was.
Quite a few years ago my wife had a very minor shunt into the back of another car which resulted in a small amount of scratches and paint damage to the leading edge of the bonnet and a cracked headlight. It went in for what I thought would be a quite simple localised repair. They ended up spraying the whole bonnet both front wings and front bumper and also painted the whole lot a completely different shade of Red to the rest of the car. It looked like it had had a far worse accident that it actually had and was a total nightmare to get sorted out.
Be careful what you ask for. It might not be what you expected !! :smiley:
Hope you didn’t suffer the same fate as I did.
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As a few others have said, I would go for a localised repair to minimise the effects if they did do a crap job spraying a larger area making it look far worse than it really was.
Quite a few years ago my wife had a very minor shunt into the back of another car which resulted in a small amount of scratches and paint damage to the leading edge of the bonnet and a cracked headlight. It went in for what I thought would be a quite simple localised repair. They ended up spraying the whole bonnet both front wings and front bumper and also painted the whole lot a completely different shade of Red to the rest of the car. It looked like it had had a far worse accident that it actually had and was a total nightmare to get sorted out.
Be careful what you ask for. It might not be what you expected !! :smiley:
Hope you didn’t suffer the same fate as I did.
I would also go for the localised repair.
The OP’s car has probably been repaired by now, as it was early last month that it sustained damage to the bumper whilst in for its first service.
@Lee099721; it would be good if you could provide an update on the outcome - car was initially going into the body shop 16/05/2018 to see if the damage could be polished out and you were to provide an update. Thanks.