I just phoned them about my gti and they told me their system is down until after lunch so they cannot check any build dates
Im sure their being honest with me
They couldn't check for me either - could be telliing the truth!
It really makes me chuckle that a company like VW, can tell their customers that they can't help them because their system is "down". How do they know it will be back after lunch? Scheduled maintenance during a work day? I highly doubt it.
I've worked in IT for a number of years, if something goes down, especially something as critical as a CRM it's all hands to the pump until it's fixed.
The number 10 grossing company in the world at $254 billion in revenue not having decent high availability in place for critical systems is highly unlikely.
Madness.