Any word on your car being built this week MH or have you not checked?
I rang them up today and ended up being quite pissed off.
I wanted to find out build status and get a finance settlement quote, as I will have made the last payment i'm going to make on my Scirocco if I get my GTD before Sept 8th.
The lass on the end of the phone tried to find out info on my car while putting me on hold for 2 mins (that's normal - they have to talk to sales info), then came back to me. "when are you expecting it to be built" I said it was supposed to be built this week, but it has been moved back before. "if you are confirmed on the tracker, your car is normally built within 2 weeks". I explained how my car has been confirmed for 7 weeks, due to the 4 week notice broaching the shutdown, and it was supposed to be BW33, which we are now in the middle of. I also said that on the expected week of my dad's car build, when we rang about it, sales info could tell me exactly where in the build process it was, as well as an expected day of departure to Emden. I asked if she could do the same for mine. "I'm sure it will be built either this week or next week". She couldn't tell me any more than that. She then transferred me to VW finance where I remained on hold for 42 minutes waiting for an advisor before I hung up - the little tinkly piano tune was driving me insane.
Rang the original number again and got someone else, explained the wait so she said she would arrange a callback within 24 hours from the finance team as they were "very busy" and she didn't want me to wait on the phone for an eternity again. She also tried to ring sales info for me and said no-one was answering, so she couldn't tell me about my build either way. She will try again later and ring me back when there is something to report.
Seems like some advisors are honest and will tell you they can't get you an answer, and others will just bullsh!t you.
