However, my cynicism still agrees with the presenter of that video. Once they have your money, they couldn't care less and the car becomes a liability to them.
Agreed. With a few good exceptions you gotta fight your own corner if you want something doing. Even though I shelled out for warranty I expect a hard battle would be needed to get them to agree that I have a warranty covered issue should the worst happen.
A few companies I've dealt with have been fair and anxious to do the right thing for their customers but a good 2/3 of them do seem to take your money and do everything they can to avoid delivering the service paid for. Have lost out on literally thousands of pounds to people like Vodafone forced me to pay 18 months of a 2 year contract for a service that they cancelled immediately after i signed up for it (utter assholes don't deal with them anyone you'd be shocked if you read the small print) and some insurance company, I forget who, who gladly took the premiums for years and then weaselled out of responsibility when they were legitimately liable to pay up.
This is seriously ££££ that I was owed and they can just say "nah, we don't agree" and there is always some small print that says you must always pay them but for any reason they like they can back out if they want.... And you STILL have to pay them. In the vodka phone case I only didn't have to pay the full 24 months because I threatened trading standards on them. Still didn't get me the 18 months DD they had been taking each month back though. That's literally theft.
