I wouldn't take my car to the local dealer (1 mile away) as when they did a simple warranty job they couldn't even follow a simple instruction of not washing car car (no doubt with their stony sponges!). So the supplying dealer got a call, 25 odd miles away, never bothered to call me back. So local VW indy dealer did my 1st service (the ones who mapped it), VW stamp in the book, no probs.
I know I sound like a moaner but really, are my expectations that high?