Another one bites the dust! (this time a Polo 6R)
2010 Polo 6R 1.2 (70ps) with 63k on the clock.
Full service history, oil change every 10k or less.
Quoted £800-£1000 initial labour alone at dealers to open the engine up and assess the damage before VW UK could give word on any 'good will'. We agreed to this and luckily the engine wasn't a write off. Engine top half could be rebuilt at a cost of £1900. VW UK would not give any goodwill. Our dealer gave 20% off parts due to 15 years of loyal custom but still not happy with a bill of £1600! We duly paid in full.......
Its a NON SERVICEABLE LIFETIME PART. What really annoys me is that if the car had a belt fitted, it would have been changed as per its service schedule at a fraction of the cost of the possibility of an engine going 'BOOM'
We wrote to VW UK Customer service and delt with a 'manager' - We were offered a free service for our inconvenience. We are professionals, but told them to stuff it.
She told us that 'parts on cars go' and thats the reason for the 3 year warranty.
She reminded us that our £1900 repair bill was covered by a 2 year warranty to put our minds at ease............
Never buying a Volkswagen again! We have bee very loyal, it is their loss, over a 15 year period....
Used Bora TDI
New Bora V6 4 Motion
New Passat Sport
6 month Ex-DemoPassat CC GT
New facelift Passat CC GT (current)
Used Polo 6R (current)