GolfGTIforum.co.uk

Model specific boards => Golf mk7 => Topic started by: Colh on 18 July 2018, 11:14

Title: Service plan
Post by: Colh on 18 July 2018, 11:14

I picked up my GTI on 30th June on a new PCP deal.

At the time, there was an offer of 2 services for £159.

The dealer didn’t “sell” me it or even mention it, but I brought it up and asked for it to be added on the day I collected the car.

No problem, we’ll sort it, i was told.  I’ve had service plans on other cars before and they’ve always been a separate contract to the car.  So wasn’t worried.

Now over 2 weeks later - no deal.  They instead want to sell me the same services for £285.  They say it’s because the deal needed to be taken at the time I signed the paperwork.

I’m obviously furious.  Anyone got any advice on where I go from here?

Title: Re: Service plan
Post by: O2Doc on 18 July 2018, 11:46

Did you pay for the service at the time you picked up the car? We did...and like you we had to ask at the point of sale, it was not offered to us.

If not, I don't think you can do anything about it.

Title: Re: Service plan
Post by: Mike J on 18 July 2018, 11:54

Do not talk to the salesman or any of the other numpties.

Write, dont talk, to the Manager explaining the problem his staff have caused you and asking why you should have to suffer financial inconvenience through no fault of your own. Finish by requesting his/her assistance in to ensuring the problem is rectified to your satisfaction.
Also CC a copy to the owner of the dealership.

What probably happened was the salesmen got a little a carried away thinking of his bonus rather than what add-ons the company (his employer) could sell to you, now he doesn't want anyone to discover his mistake (or any others he may have committed).

Title: Re: Service plan
Post by: Colh on 18 July 2018, 12:07

I tried to pay on the day I picked up the car, but the excuse was that it was Saturday so he’d sort it on Monday and I’d just have to go in and pay. 

Title: Re: Service plan
Post by: Finglonga on 18 July 2018, 12:20

Typical car salesman, speak to the sales manager or if you need to speak to the main dealer manager. They can add it after as they did with mine when they forgot to put it on.

If they blankly refuse go elsewhere for servicing.

Title: Re: Service plan
Post by: Mike J on 18 July 2018, 14:27

Quote from: Finglonga on 18 July 2018, 12:20

Typical car salesman, speak to the sales manager or if you need to speak to the main dealer manager. They can add it after as they did with mine when they forgot to put it on.

If they blankly refuse go elsewhere for servicing.

No way, if they refuse go higher!

Write to Paul Willis or Alex Smith at executive.office@volkswagen.co.uk

 :wink: