I never had a problem with them really, and they do some good add ons like drive other cars third party and windscreen cover. The dont charge an admin fee for changing car either, and will let you add extra cars onto your policy for a week at a time for around 20 quid which is a bonus if your anything like me and chop and change cars a fair bit.
never really had to go through the claims process though so i cant comment on that. Get the right ppl on the phone and they are pretty helpful, but like i said, dont end up in the bombay call centre!
Just be wary of the 10 month no claims thing, not all insurers accept it a a years no claims if you switch provider.
Dec, have you tried insuring a gti with bell? i insured an 8v gti with them for 900 a year on my 19th birthday, you might get a good price then?