I actually have to commend Admiral for the service I received when insured with them a couple of years ago. They fought my corner when some thingy anchored on his brakes to make me deliberately crash in to them.
It seemed pretty dead and buried that I would be held accountable. They fought my case and it didn't go against me as a fault claim in the end, took over 2 years.
While my car was in for repairs too they were very good with regards to a hire car, very quick to respond and also let me choose a garage of my choice to do the repairs.