What have you done to your MK 7 today ?

[Booth11]

Hopefully by complaining they might treat my next car with a bit of respect.

Exactly.  Sends out the message you're on the ball and not one to be fobbed off.   But there again, the cynic in me thinks they might not give a sh!t.  Hopefully they will.

[JB GTI]

You must tell the dealership when dropping off the car that under no circumstances is it to be driven by them... if it needs a 'test drive they you will do it with the mechanic as pasenger.

Do you not think this is taking it a bit far   
Yes, 10 miles is a bit excessive but they could drive it like a vicar for 100 metres and pick up a stone chip.
A bigger issue is not owning up to the stone chip "if" they knew they did it !

[mcmaddy]

You can't tell a dealer doing mechanical work on your car not to test drive it or they won't sign the paperwork off to complete the job. It's a catch 22 situation so you either make a note of the miles and complain afterwards or don't use that garage.

[wigit]

When I had the dsg issue that needed a reset the dealer informed my their senior tech was going to have to drive it, in fairness he did in race mode, i was actually pleased they had given it a good go as no I will have driven the car harder, the chip is bang out of order though

I did a wind noise issue on the mk6 and in reality they asked me to drive it as didn't want to push it

[Mark V GTD]

You can't tell a dealer doing mechanical work on your car not to test drive it or they won't sign the paperwork off to complete the job.

Come on - its your car and they have no right to drive it. if they really needed to drive it then just insist you are there. At worse if the mechanic has to physically drive it then you would be the passenger.

I just dont see how that handing a car over for repair or servicing means that they can drive it whenever they wish. With me NO WAY do they get to drive it unsupervised (or wash it!).

Do you not think this is taking it a bit far   

No not at all - its my car!

[isleaiw]

You can't tell a dealer doing mechanical work on your car not to test drive it or they won't sign the paperwork off to complete the job.

Come on - its your car and they have no right to drive it. if they really needed to drive it then just insist you are there. At worse if the mechanic has to physically drive it then you would be the passenger.

I just dont see how that handing a car over for repair or servicing means that they can drive it whenever they wish. With me NO WAY do they get to drive it unsupervised (or wash it!).

Do you not think this is taking it a bit far   

No not at all - its my car!

How do they get it on the ramps etc to work on it as i doubt customers are allowed in the workshop?

If I take my car in I want it solved, and if that means they drive it to get to the root cause and ensure fixed rather than it take multiple attempts or more of my time then so be it.

But then to me its a car, bought to enjoy and use....

Ian

[monkeyhanger]

There's driving it around the site and onto ramps etc, and then there's treating it as a lunchtime/personal errand runaround, to be driven like it's stolen.

[gazmondo35]

Well I emailed them today but still no reply,here is the email.


I understand that the car would of needed to of been driven whilst with yourselves (there was an extra 9 miles on the clock from when I dropped it off) and obviously I have no proof of this but when I got home to Hitchin there was a nasty chip on the bonnet, which most definitely wasn't there before I dropped it off and seeing as you have to drive so slowly in Letchworth and Hitchin I would of heard whatever hit the car on my way home. The car was parked next to and behind other vehicles so even if I'd of thought to take a look around the car I wouldn't of been able to see the chip from the way the car was parked. This is a real shame not only that this could of happened whilst with yourselves but that no one told me.
 

[Jackie Treehorn]

Just curious, but if you drive with the radio on at any time you may not hear a stone hitting something, probably less so than a stone hitting the wheel arch on a gravel road.

Also in you comment you said " I have no proof of this but when I got home to Hitchin there was a nasty chip on the bonnet, which most definitely wasn't there before I dropped it off and seeing as you have to drive so slowly in Letchworth and Hitchin I would of heard whatever hit the car on my way home." 

But didn't you say your wife drive it home, were you a passenger?  Or did you wife pick the car up from the dealer?

Shame about the stone chip though.

[Cossieian]

Recieved some Osram H7 cornering bulbs in the post today, hopefully get time to change them tomorrow