GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Watts on 27 February 2020, 16:02
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In the immortal words of Victor Meldrew, I don't believe it!
Just discovered these two cracks in the same positions on both sides of the black plastic surround, one is completely cracked, the other nearly there. Hadn't noticed them before but then with the weather being so bad I haven't had much of a chance for a really good inspection. I can't see it being any form of impact damage as it is on both sides. Will have to see what the dealer says tomorrow. Anybody come across this before?
(https://i.postimg.cc/MH2h84yK/20200227-154834.jpg) (https://postimg.cc/8J4yRZKq)
(https://i.postimg.cc/kgJP4kL2/20200227-154947.jpg) (https://postimg.cc/6ymmb1WK)
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Join this facebook group (if you're not already a member) - UK MK7 Golf R Owners Club. Then search for "cracked pan roof" in the search box and you will see two long recent threads regarding this problem - one from Deane Hurn and one from Lee Garside. Interesting reading and it may help you.
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Join this facebook group (if you're not already a member) - UK MK7 Golf R Owners Club. Then search for "cracked pan roof" in the search box and you will see two long recent threads regarding this problem - one from Deane Hurn and one from Lee Garside. Interesting reading and it may help you.
Thanks for that. I'm not on facebook though, can the posts be seen elsewhere or without being a member?
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Join this facebook group (if you're not already a member) - UK MK7 Golf R Owners Club. Then search for "cracked pan roof" in the search box and you will see two long recent threads regarding this problem - one from Deane Hurn and one from Lee Garside. Interesting reading and it may help you.
Thanks for that. I'm not on facebook though, can the posts be seen elsewhere or without being a member?
The threads are in a private group which means you have to join the group to see them. I doubt, therefore, whether they can be seen any other way.
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@Watts; Some owners over on golfmk7.com have suffered similar cracks on the plastic panel surrounding the sunroof during the life of the mk7/mk7.5 Golf, so it might be worth having a look over in the GTI section on that forum.
The majority of owners on that forum are from USA/Canada and some of the trim levels on North American GTI’s have a sunroof as part of the standard spec. so there’ll be a fair number of owners with experience of a mk7/mk7.5 with a sunroof.
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Join this facebook group (if you're not already a member) - UK MK7 Golf R Owners Club. Then search for "cracked pan roof" in the search box and you will see two long recent threads regarding this problem - one from Deane Hurn and one from Lee Garside. Interesting reading and it may help you.
Thanks for that. I'm not on facebook though, can the posts be seen elsewhere or without being a member?
The threads are in a private group which means you have to join the group to see them. I doubt, therefore, whether they can be seen any other way.
Just got an update from the two lads on the facebook site that had the same problem and the good news is that both had the problem fixed under warranty. However, it was not all plain sailing, one lad in particular had a bit of a fight to get VWUK to admit liability.
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^ what was VWs stance in the argument? I suppose the only thing they could realistically claim is extreme shock due to pothole impact. I'd counter argue that if the wheels don't show any signs of impact, there was no impact.
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Thanks SR.
So looking around this doesn't appear to be uncommon and not just on Golfs. Quite a few with cracks in exactly the same location so I can only think there must be a design or fitment issue. Also worrying is the amount of strip down some are reporting. Just hope the dealer and VW are reasonable about it and do the right thing, clearly I've not caused the damage and it's not from any impact. Then if and when it gets fixed, will it go again??
Cross posts - thanks TurboTrev, I'm expecting resistance, hoping for common sense.
Monkeyhanger - thanks, good point for me to keep in mind. You'd expect the car to be able to take a shock without the roof getting damaged!
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Here are the cracks from the facebook site. They seem to be in the same place.
(https://imagehost.imageupload.net/2020/02/27/pan-roof-crack-001.th.jpg)
(https://imagehost.imageupload.net/2020/02/27/pan-roof-crack-002.th.jpg)
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Cheers for that. Yes, looks to be exactly the same location, plenty of other examples too. Kind of wish I hadn't bothered with a sunroof now :rolleyes:
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With evidence of multiple, identical failures, you shouldn’t have any problem with yours Watts. Feel for you, though. It takes the shine off, doesn’t it?
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With evidence of multiple, identical failures, you shouldn’t have any problem with yours Watts. Feel for you, though. It takes the shine off, doesn’t it?
Cheers :smiley:. Going to see the dealers this morning, only had the car 17 days and I was really enjoying it. Hopefully all will be sorted without any bother.
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That's not good but I imagine on a 2019 car there will be no issues with getting this sorted under warranty. Just a pain in the ass having to go back to the dealer.
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I’m sorry to see that Watts, but can’t imagine any scenario where a Dealer will argue the toss. Good luck and I’ll keep an eye on mine - I’ll blame the Mrs as she wanted the pan roof; I wanted Dynaudio. :whistle:
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Cheers Jim, Andy, encouraging words :smiley:
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FYI...… https://www.golfgtiforum.co.uk/index.php?topic=286254.msg2617622#msg2617622
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Oh bugger. Sorry to this buddy. As others have said I’m sure you’ll have no issues at all getting it sorted tbf. I’ll have to keep an eye on mine me thinks.
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Thanks again to all for your helpful messages, much appreciated :smiley:
Just got back from the dealer and they were very helpful. They will need the car for two or three days, date to be arranged. It is in the back of my mind whether this might occur again and that I might be better off jumping ship but I really like the car. Just have to put it behind me and keep my fingers crossed...
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Thanks again to all for your helpful messages, much appreciated :smiley:
Just got back from the dealer and they were very helpful. They will need the car for two or three days, date to be arranged. It is in the back of my mind whether this might occur again and that I might be better off jumping ship but I really like the car. Just have to put it behind me and keep my fingers crossed...
Maybe have a look at their used Golfs and see if any with a sunroof have the same issue. It's one thing getting it fixed, but if it keeps recurring, that'll be highly annoying even if VW keep sanctioning remedial work under warranty.
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Like with anything that moves or is under stresses there needs to be an element of tolerance, even minute, and imagine the design of these sunroof surrounds have a marginal, even micro failing in that tolerance, but as its only some and not all, maybe bad batch? inconsistent creation?
Do your journeys involve a fair amount of twisting roads? reason ask is you imagine sideways movement would create additional twisting force to this surround if oversized?
Not having really looked at one, is this just a cover/surround or is it integrated into the structure of the sunroof?
Its ok for them to replace, I would be happy to have that done and move on, but be nice to know a why also?
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Is this problem only occurring on the TCR, or all Mk 7's?
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The two pictures I posted (and yours) are all late 2019 or newer cars so maybe it is a bad batch or poor fitting.
The owner of the white car said in his facebook post "Lad in the body shop said what he thinks has happened is the cassette which the pan roof sits there's 2 ribs once you remove the glass trim that's cracked there was a lack of sealant that lies between the 2 created a cusion and the body flex without the sealant cracked it."
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^^^ Thanks for that, I will mention that to the garage :smiley:
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Is this problem only occurring on the TCR, or all Mk 7's?
It’s not just the TCR. I can remember reading of the issue @Watts has on another forum where members are predominantly in USA / Canada and they don’t get the TCR. It was also some time ago - probably before the mk7.5 was launched.
Unlike the UK, the North American Golf GTi’s come in either three or four different trim levels - they aren’t able to personalise their GTI’s and pick specific options. Therefore, the top one or two trim levels for the GTI all get a sunroof, so quite a few owners have sunroofs.
Issues that have been reported over the life of the mk7/mk7.5 Golf by owners of North American Golf GTI’s with a sunroof are;
- creaks and rattles
- loose fitting interior shade blind, which slides back under acceleration and slides forward under braking
- water ingress into the car as a result of drain tubes becoming blocked
- stress cracks in the panel that @Watts has with his sunroof
- a couple of instances of ‘exploding’ sunroofs - probably caused by stone impact damage as a result of projectile stones being flicked up at speed by other vehicles and hitting the glass sunroof panel (suggests the sunroof panel is toughened rather than laminated glass)
From memory there’ve been quite a few mentions of the first two in the list. The last three; not so many mentions, so if membership on that forum is representative of the total USA/Canada GTI ownership, then the last three are probably not common issues.
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Thanks SR. So assuming TurboTrev's info is correct and my dealer installs it correctly, the main thing is to keep the seals lubricated, check the drain tubes periodically and enjoy!
I wasn't originally too fussed about a sunroof but even without it having been opened much I have been enjoying the extra light in the cabin so I'd rather keep it.
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Thanks SR. So assuming TurboTrev's info is correct and my dealer installs it correctly, the main thing is to keep the seals lubricated, check the drain tubes periodically and enjoy!
I wasn't originally too fussed about a sunroof but even without it having been opened much I have been enjoying the extra light in the cabin so I'd rather keep it.
Yes, that’s what I’d do to minimise the risk of future generations issues.
Hopefully it’ll be sorted soon, and you can just get on with enjoying your car - although it hopefully hasn’t prevented you from enjoying it as it is.
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The two pictures I posted (and yours) are all late 2019 or newer cars so maybe it is a bad batch or poor fitting.
The owner of the white car said in his facebook post "Lad in the body shop said what he thinks has happened is the cassette which the pan roof sits there's 2 ribs once you remove the glass trim that's cracked there was a lack of sealant that lies between the 2 created a cusion and the body flex without the sealant cracked it."
More evidence of penny pinching??
Mine is two years old and all is well, thankfully 👍
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Thanks SR. So assuming TurboTrev's info is correct and my dealer installs it correctly, the main thing is to keep the seals lubricated, check the drain tubes periodically and enjoy!
I wasn't originally too fussed about a sunroof but even without it having been opened much I have been enjoying the extra light in the cabin so I'd rather keep it.
Watts - My GTi is a 2014, just this weekend it went over 40k, I don’t want to tempt fate but the sunroof has been faultless - I think your unlucky, this must be a manufacturing or installation issue.
I wouldn’t be without a sunroof, most used item on my car.
I hope Vw do a good job, I’d be taking a lot of photos of the car before it goes in, justi n case you find a footprint or two on your bonnet when you pick it up
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Watts - My GTi is a 2014, just this weekend it went over 40k, I don’t want to tempt fate but the sunroof has been faultless - I think your unlucky, this must be a manufacturing or installation issue.
I wouldn’t be without a sunroof, most used item on my car.
I hope Vw do a good job, I’d be taking a lot of photos of the car before it goes in, justi n case you find a footprint or two on your bonnet when you pick it up
Cheers Eccie, definitely an installation cock up. I haven't had it open much due to the weather but it's very nice to have. I'll be very careful to check for damage on return!
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Bit late to the party here but what a crappy thing to have happen Watts.
I hope it all gets sorted and doesn’t happen again. Hopefully it’s not tainting ownership.
After six and a bit years of Mk7’s, four years of mk6’s and so on I didn’t have a single warranty claim. But my TCR had a forward facing camera need replacing early in my ownership, so these things do happen.
Sunroof apertures are under a lot of stress but the design isn’t exactly in its infancy so should be properly engineered by now, however installation issues can hopefully be easily remedied under warranty.
Fingers crossed for you :smiley:
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Any update on this yet Watts?
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Any update on this yet Watts?
Thanks for asking :smiley: The part was on back order, I'll have to chase it again soon.
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Any update on this yet Watts?
Thanks for asking :smiley: The part was on back order, I'll have to chase it again soon.
All getting sorted under warranty I hope? :smiley:
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Any update on this yet Watts?
Thanks for asking :smiley: The part was on back order, I'll have to chase it again soon.
All getting sorted under warranty I hope? :smiley:
Either under warranty or the sales office of the dealer. I'm sure though if they put their mind to it VW will pay as it is clearly their responsibility. I shall be passing on that note you kindly posted on here, hopefully that get the problem permanently sorted and aid their claim against VW :smiley:
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Any update on this yet Watts?
Thanks for asking :smiley: The part was on back order, I'll have to chase it again soon.
All getting sorted under warranty I hope? :smiley:
Either under warranty or the sales office of the dealer. I'm sure though if they put their mind to it VW will pay as it is clearly their responsibility. I shall be passing on that note you kindly posted on here, hopefully that get the problem permanently sorted and aid their claim against VW :smiley:
Good news. :smiley: Hopefully it will be warranty to strengthen any similar failures being dealt with that way. Keep us informed. Thanks.
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I’d been wondering about an update on this too.
Glad to hear it’s being sorted ok Watts.
I’d imagine the whole supply chain from VW must be getting dodgy right now.
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I’d been wondering about an update on this too.
Glad to hear it’s being sorted ok Watts.
I’d imagine the whole supply chain from VW must be getting dodgy right now.
Thanks :smiley: I want to chase them as it has been a while but I'm thinking it's likely to take a while with the situation as is. So long as it gets done at some point. To be perfectly honest it's not bothering me at all at the moment. I seem to have a more practical outlook on this car rather than the bubble wrap approach I had to my PP.
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I think a quiet reminder might not be out of order. Sometimes the part can be in but for whatever reason notifying the customer gets overlooked. It happens.
I’m very much like yourself as regards to being precious about the TCR.
The Ed40 was bought as an ornament and treated like royalty as I had a commuter car to do the daily grind stuff. The TCR was bought as a commuter car and boy has it had to earn its keep this winter.
I managed to get through two and a half years with just two microscopic paint chips on the front of the Ed40 but the poor TCR has had a few sizeable chips already and has literally been cleaned twice in four and a half months (nearly 4K miles). I blame the DSG for turning me into a bone idle git :grin:
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The number of stone chips equates to the amount of fun you're having :laugh:
Yes, I'll give them a call, it makes sense to keep in touch.
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The stone chips show the amount of fun cars going in the opposite direction are having whilst I’m wafting about driving like a nun :grin:
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I've just found exactly the same two cracks on the sunroof surround of my 2019 TCR. It's nine months old with 2000 miles. I've booked it in to be done under warranty, but only through service reception. It will be interesting to see what response I get when I turn up at the dealer!
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I've just found exactly the same two cracks on the sunroof surround of my 2019 TCR. It's nine months old with 2000 miles. I've booked it in to be done under warranty, but only through service reception. It will be interesting to see what response I get when I turn up at the dealer!
Good luck :smiley:
Are you able to add any pictures of the cracks? The more that do the better armed we'll all be to get VW to do the decent thing.
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I've got photos but problems uploading them, I can only put text in a message!
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You have to use a hosting site and post the links from the site into your message. If you're still not sure let me know and I can give you more specifics.
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(http://<a href="https://lh3.googleusercontent.com/ps5GFCQMquKSEZgS-I2rs2jz91iN1y_OE-1glF2vfj-I-Ftrm_NzqNBdCN0XuQRPgr1bUU_QDGdb2SPrvSjyGOmlVYJWS0NyPFCVLBPxDg4og6rzNjZYdVxX55AKLaQkgY94pOfLxg=w2400&source=labnol.org"> <img src="https://lh3.googleusercontent.com/ps5GFCQMquKSEZgS-I2rs2jz91iN1y_OE-1glF2vfj-I-Ftrm_NzqNBdCN0XuQRPgr1bUU_QDGdb2SPrvSjyGOmlVYJWS0NyPFCVLBPxDg4og6rzNjZYdVxX55AKLaQkgY94pOfLxg=w600-h315-p-k" /> </a>)
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(https://lh3.googleusercontent.com/3VMsIxqLPoOvWqG3DiwYd0j3BO24RwyfDF9Kr-4fyIrdwuZ-e5_PdbqsFiIMLI3o7HxdXO5QOeZZpmncYE-r-NTN3tU4yUjAZnr_vNxemyvg-v65oS0GsZql-2WboJj3CsIxns-Owg=w2400)
(https://lh3.googleusercontent.com/dj4UIydXxX6vEECiVt_sHf4hbKaTw6_-lz1mNTEh3n2dn44rh4AjlJ4RJes-luzaRJWKufLoXoduags1H9dxtDjvNDT4KTyyepg1KkbKLe7La8phWA8YTTWSnxjdSATj2DFxrhnNbQ)
(https://lh3.googleusercontent.com/8FzkubogdKfPeY5niQFWWCUnJe0K5DQ1ndxcAwQUgyXEbj1P3VAdJCR6mmcpGGSwW09UEUSbKcHtFZ-Bt7g2v1GMHMdm-bpxCPOxuAE6UFcjo4IgBMzBxHK4dx_is-Iu_1DlEA9NZg)
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Clearly the same as mine and others, hopefully you'll get it sorted okay.
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We're definitely not alone! Thanks, it's a real shame, the only issue with a great little car. It's booked in on 22/6, but no doubt they'll say they need to order the part. Will update the saga.
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Mine was on back order in late Feb, obviously with the current situation nothing has happened since. But I'm really enjoying the roof in this great weather we're having!
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It doesn’t affect the operation of the sunroof and on balance I’m glad the car came with it. It’s been great in the recent spell of hot weather.
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And welcome to the forum btw :smiley: Hopefully there can be more positive associations going forward!
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Thanks, the roof has been the only negative, really enjoying the TCR!!
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Is it mostly TCR’s suffering the cracking or R’s and GTI/D’s as well?
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Is it mostly TCR’s suffering the cracking or R’s and GTI/D’s as well?
Does the TCR have stiffer suspension/poorer damping perhaps?
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Is it mostly TCR’s suffering the cracking or R’s and GTI/D’s as well?
Does the TCR have stiffer suspension/poorer damping perhaps?
I’m wondering if the DCC settings are causing the issue as there is noticeably more chassis flex in my TCR than my non DCC Clubsport.
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Just had a look online at the VW repair manual to see how the trim panel is replaced. Not as involved as I thought. It is cut with a grinder 10mm out from the opening panel all the way around to remove a small section. Then a glass removal tool (wire cutter) is used to cut the bonding and out it comes. New panel just bonded back in once tidied up. I was imagining the rooflining out and the entire sunroof cartridge coming off the car. Some risk of paint damage but it should be under the seals so as long as any damage is treated properly all should be good. Now just waiting for the garage to get the part.
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What could be less stressful than taking a grinder to a nearly new almost £40k car? :shocked: :grin:
Sounds a fairly simple procedure though. At least in the right hands it is!!
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What could be less stressful than taking a grinder to a nearly new almost £40k car? :shocked: :grin:
Sounds a fairly simple procedure though. At least in the right hands it is!!
:grin: Perhaps not ideal when you put it that way! But it has to be done. I've moved in now so emotionally invested :whistle: :laugh:
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:shocked: I wouldn't be happy about that repair procedure myself but each to their own. Who knows what horrors maybe hidden when it comes back 'repaired' :shocked:
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:shocked: I wouldn't be happy about that repair procedure myself but each to their own. Who knows what horrors maybe hidden when it comes back 'repaired' :shocked:
I'm far from happy! But it has to be done. Shouldn't be any worse than having the windscreen replaced which again, not ideal but things have to be fixed when broken and there is little choice but to trust in the integrity and competence of the fitter.
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Except I’ve never seen them use an angle grinder when changing a windscreen ! :laugh:
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Car was booked into the dealer for 22/6 at 9am. Got a call from them at 8am that morning saying that if I could email photos to them it would save me a journey, because all they would do is takes photos and send them to VW UK to ask whether a warranty repair was authorised. Dealer had never experienced the fault before.
I was told that VW's decision would take about a week.
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I hope you get a positive response :smiley:
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Thanks, I'll update
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Washing my 9 month old GTi Performance yesterday and I noticed I have a crack in exactly the same spot. Took car to dealership this morning and it is going to be replaced under warranty. This was the first brand new car I had ever purchased and is treated like a baby, washed 1 or 2 times per week and is kept in garage when not in use. I was beside myself.
Tried to up load a photo but I'm hopeless at this techi stuff.
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Washing my 9 month old GTi Performance yesterday and I noticed I have a crack in exactly the same spot. Took car to dealership this morning and it is going to be replaced under warranty. This was the first brand new car I had ever purchased and is treated like a baby, washed 1 or 2 times per week and is kept in garage when not in use. I was beside myself.
Tried to up load a photo but I'm hopeless at this techi stuff.
Great that it's being done under warranty without question. Seems odd the varied responses from VW to the same issues.
To upload a photo you need to use a hosting site. Lots available, I use postimg.org. Create an account, upload your images then copy and paste the "hotlink for forums" code into your post.
Still waiting for mine to be done, my dealer says they can't have any non-staff in the workshop so are unable to book the glazing guy just yet. Hopefully when things ease soon it'll get sorted. Can't say it bothers me too much, so long as it gets sorted.
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Washing my 9 month old GTi Performance yesterday and I noticed I have a crack in exactly the same spot. Took car to dealership this morning and it is going to be replaced under warranty. This was the first brand new car I had ever purchased and is treated like a baby, washed 1 or 2 times per week and is kept in garage when not in use. I was beside myself.
Tried to up load a photo but I'm hopeless at this techi stuff.
Great that it's being done under warranty without question. Seems odd the varied responses from VW to the same issues.
To upload a photo you need to use a hosting site. Lots available, I use postimg.org. Create an account, upload your images then copy and paste the "hotlink for forums" code into your post.
Still waiting for mine to be done, my dealer says they can't have any non-staff in the workshop so are unable to book the glazing guy just yet. Hopefully when things ease soon it'll get sorted. Can't say it bothers me too much, so long as it gets sorted.
Fingers crossed it will be a good job but it has taken a bit of the shine away. My vehicle is Sept 19 - what is yours? I am convinced that this must have been a faulty fit/batch. 4 others on FB with same problem.
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I'm sure it'll be replaced just fine. Mine is April 2019. I'm not sure why they go but it seems quite widespread and been going on for years. Plenty in the States so I doubt a poor batch. Fitting error is a possibility, one that was replaced was commented on as (thanks toTurboTrev) - "Lad in the body shop said what he thinks has happened is the cassette which the pan roof sits there's 2 ribs once you remove the glass trim that's cracked there was a lack of sealant that lies between the 2 created a cusion and the body flex without the sealant cracked it." I think that's as close as we'll get to an answer.
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Hi, another cracked plastic surround of the sunroof. Cracked exactly the same as the original picture, happened during hot weather a couple of weeks ago. July 2019 golf Gti.
1st dealer wouldn’t submit the warranty claim as thought it had been hit, but clearly no other damage. 2nd dealer of same group submitted and viewed it differentLy and were prepared to submit for warranty repair, but as already said no by first dealer wouldn’t they refused to submit to VW Uk.
Now contacted VW UK to investigated.
Hoping that it will be resolved
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After reading this I checked mine, cracked both sides exactly the same as pic at start of the thread. Mine’s a mid 2019 TCR
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Sorry to hear that golf steve and atlasgrey :sad: This is starting to become a bit of an epidemic, might be worthwhile both of you to post images, it may help when it comes to warranty claims.
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Hi, another cracked plastic surround of the sunroof. Cracked exactly the same as the original picture, happened during hot weather a couple of weeks ago. July 2019 golf Gti.
1st dealer wouldn’t submit the warranty claim as thought it had been hit, but clearly no other damage. 2nd dealer of same group submitted and viewed it differentLy and were prepared to submit for warranty repair, but as already said no by first dealer wouldn’t they refused to submit to VW Uk.
Now contacted VW UK to investigated.
Hoping that it will be resolved
Get yourself on Twitter and tweet using https://twitter.com/VWUKHelp and tag their main VW UK account as well.
Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.
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Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.
They much prefer to ignore disgruntled customers privately :grin:
Usually it's the classic "please refer to your supplying dealership" when you ask why their warranty sometimes isn't worth sh!te.
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Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.
They much prefer to ignore disgruntled customers privately :grin:
Usually it's the classic "please refer to your supplying dealership" when you ask why their warranty sometimes isn't worth sh!te.
Haha very true! A friend recently had a bit of battle with his Audi dealer over a warranty claim on his R8. Turns out that as it was an older Audi, the warranty was through a 3rd party and not an actual Audi warranty so they needed to get it approved by the 3rd party to get the work done. But they were trying to fob him off with all sorts of cr@p!
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Hi, not a bad idea for Twitter.
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth, actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision). VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.
Next the ombudsman!
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Hi, not a bad idea for Twitter.
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth, actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision). VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.
Next the ombudsman!
If there's a crack and no catering from an impact, the ombudsman should definitely side with you. Back it up with anyone here who can provide their details to show how prevalent this issue is. Maybe back that up by finding out how many people have a sunroof on their MK7.5. If there's 10 people here with a sunroof and 5 have had this issue then that speaks for itself.
VW are absolute cnuts for warranty lately.
Would never have a sunroof - I was a passenger in my mate's sh!tty hyundai pony 25 years ago when a brick landed in my lap with a lot of glass. Some toerag had dropped it from a motorway bridge and it went straight through the sunroof without touching the bodywork.
My mate was thankful that the glass broke instead of putting a big dent in his roof. I didn't share his enthusiasm for this piece of "luck". :grin:
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Car was booked into the dealer for 22/6 at 9am. Got a call from them at 8am that morning saying that if I could email photos to them it would save me a journey, because all they would do is takes photos and send them to VW UK to ask whether a warranty repair was authorised. Dealer had never experienced the fault before.
I was told that VW's decision would take about a week.
Update - VW UK came back within a fortnight and agreed it is a warranty job. Took it to the VW approved bodyshop and they are now liaising with the dealer to arrange a time for the job to be done.
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A Google search on ‘VW Golf cracked sunroof surround’ found these - might help those who are having issues in getting theirs fixed under warranty. There are probably other instances if I’d spent a bit more time looking but I’ll leave that to those with the issue who are getting resistance from VW in getting this fixed;
https://www.golfmk7.com/forums/index.php?threads/gti-leaking-sunroof-and-cracked-roof.343308/
https://www.vwroc.com/forums/topic/35390-sunroof-surround/?tab=comments#comment-525463
https://forums.vwvortex.com/showthread.php?8700737-Exterior-Sunroof-Trim-Bezel-Cracked#/topics/8700737
http://forums.tdiclub.com/showthread.php?t=505810
IMO it shows it’s not just one or two cars affected - I wonder how many mk7/mk7.5 owners of cars with Pano roofs who aren’t on forums have experienced this issue? Is the fact that VW changed the design of the offending part for the mk8 an acknowledgement by them of a design fault with the Pano roof design in the mk7/mk7.5? The current model Polo also has the revised design Pano roof - the previous model Polo had the same version as that used in the mk7/mk7.5 Golf, but I don’t know if the same issue existed with surround cracking on the Polo.
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Hi, not a bad idea for Twitter.
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth, actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision). VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.
Next the ombudsman!
I would be seriously kicking off at these dealers! Clearly an issue that is effecting a lot of cars and needs sorting under warrant. Passing you around like this is poor but they will try it on and you have to be very firm these days to get the right sort of action. Where did you get the car from?
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Hi, not a bad idea for Twitter.
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth, actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision). VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.
Next the ombudsman!
I wouldn’t be going to the 3rd dealer that VW UK have suggested you contact - they may already have been forewarned that you will probably be in contact and VW UK may have told them to fob you off.
I’d be picking a dealer of my choice, not one suggested by VW UK.
Agree with Jim_mk7.5; this seems to be a fairly widespread issue - either a defective design of the sunroof surround or defective factory installation procedure.
Have a look at the links in my earlier post in this thread (Reply #77) if you’ve not already done so.
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Pain the arse, having to fight to get VW to admit there is a fault, especially when some are having a relatively smooth time getting the fault rectified. Good luck to those having difficulty, but hopefully the forum evidence and other, will contribute to you getting sorted.
Regarding forum member's cars, am I right in saying those affected have all been 2019 and 2020 manufactured cars (7.5 model)? Has anyone on the forum had this exact fault with a MK7 (as opposed to a 7.5)?
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Agree 100% with Jim and SRGTD. I wouldn't be going to a 3rd dealer because I would know that the roof hasn't been damaged, it is defective- if they want to argue the point they can do it in court.
I would take it to the supplying dealer- and I agree - a serious kick off is the best way to resolve this one.
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Pain the arse, having to fight to get VW to admit there is a fault, especially when some are having a relatively smooth time getting the fault rectified. Good luck to those having difficulty, but hopefully the forum evidence and other, will contribute to you getting sorted.
Regarding forum member's cars, am I right in saying those affected have all been 2019 and 2020 manufactured cars (7.5 model)? Has anyone on the forum had this exact fault with a MK7 (as opposed to a 7.5)?
A couple of the cars at the links in reply #77 in this thread are 2015 cars. They’re USA Golfs, but they have the same Panoramic roof unit that the UK Golfs have. A post at one of those links mentions ‘Tons of Mk7 GTIs have the same issues‘, so assume mk7”s are - or could be - similarly affected.
If USA cars that are built in Mexico and UK cars built in Germany are affected, IMO it’s more likely a design fault in the sunroof surround rather than an installation issue, especially as the problem area has been designed out on the Pano roof for the mk8 Golf. On the mk8, there’s tno longer a panel surrounding three sides of the tilting/sliding roof panel, it’s just a strip between the top of the windscreen and the front edge of the tilting/sliding roof panel.
Edit; this picture shows the revised design of the sunroof in the mk8;
(https://i.postimg.cc/bv2PGRxB/1-A43-D978-C587-44-DD-8-C6-A-1-C8-FD3539652.png) (https://postimg.cc/B8skkHwT)
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Have arranged to take mine to the local dealership this Thursday. Took a couple of quick pics, but they aren’t great, will try again later.
The near side one is easier to see, the driver side is more faint
https://flic.kr/p/2jmbkLG
https://flic.kr/p/2jmcxjA
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For ease:
(https://live.staticflickr.com/65535/50111461916_171b8dc002_k.jpg) (https://flic.kr/p/2jmbkLG)Volkswagen Golf 7.5 cracked panoramic roof surround (https://flic.kr/p/2jmbkLG) by blissyuk (https://www.flickr.com/photos/92393586@N06/), on Flickr
(https://live.staticflickr.com/65535/50111695882_e6d54bd8b2_k.jpg) (https://flic.kr/p/2jmcxjA)Volkswagen Golf 7.5 cracked panoramic roof surround (https://flic.kr/p/2jmcxjA) by blissyuk (https://www.flickr.com/photos/92393586@N06/), on Flickr
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^ That's thermal expansion/contraction. Right near the corner is the area under most stress and if I remember rightly, every pic I've seen has a crack propagating from around the inner corner. If that bezel is not clamped down very tightly with adhesive, it will expand and contract then crack in the sun.
VW should've made this bezel out of a metal pressing.
Plastics have a much higher thermal expansion coefficient than metals, that's why doors and bootlegs are never made from plastics - the panel gaps would vary so much in use (Ford tasked ICI with developing a plastic bootlid for the Mondeo years ago, but they couldn't get one to work within acceptable dimensional tolerances within expected temp range in use).
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Finally got mine booked in for three days to be fixed albeit not until early September. It'll be good to get the job done but it's going to be a bit worrying....
I wonder what loan car I'll get?
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Mine was in at the local dealer today, all helpful, part on back order but as long as it gets done under warranty I’m not fussed on when really as the roof still works, doesn’t leak and isn’t that noticeable. Good to get it sorted though, but mainly hope it doesn’t repeat
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That's my biggest worry, if it goes again. I still think it's more to do with poor factory fitment. They must fit thousands of them and yes, we are seeing a few go but in the grand scheme they are a drop in the ocean. It'll be fine. I do enjoy the sunroof, we have it open whenever possible.
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That's my biggest worry, if it goes again. I still think it's more to do with poor factory fitment. They must fit thousands of them and yes, we are seeing a few go but in the grand scheme they are a drop in the ocean. It'll be fine. I do enjoy the sunroof, we have it open whenever possible.
If it did crack again, you could always get the offending part vinyl wrapped in gloss black to hide the cracks, and maybe get the rear section of your roof wrapped gloss black at the same time.
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That's my biggest worry, if it goes again. I still think it's more to do with poor factory fitment. They must fit thousands of them and yes, we are seeing a few go but in the grand scheme they are a drop in the ocean. It'll be fine. I do enjoy the sunroof, we have it open whenever possible.
If it did crack again, you could always get the offending part vinyl wrapped in gloss black to hide the cracks, and maybe get the rear section of your roof wrapped gloss black at the same time.
That's plan B!
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Mine could have gone in for the work to be done next Monday 27/7. The bodyshop don't seem to have any difficulty getting the part and by (my) good fortune are doing another one before mine, which should alert them to any potential problems. Having said that, it is now going on 10/8 because the dealership (who have provided poor service throughout) can't get me a loan car until then.
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Already commented on the TCR cracked pan roof thread...my GTI is hopefully going back to be swapped for a non pan roof car - due to the repair being sub standard.
Lovely feature but after reading numerous stories & my own personal experience I feel that this is an option best avoided.
Good luck to all those getting their's sorted, hope you have better luck than me 🙄
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Already commented on the TCR cracked pan roof thread...my GTI is hopefully going back to be swapped for a non pan roof car - due to the repair being sub standard.
Lovely feature but after reading numerous stories & my own personal experience I feel that this is an option best avoided.
Good luck to all those getting their's sorted, hope you have better luck than me 🙄
I hope you have better luck with the new car :smiley:. What was wrong with the roof repair?
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The car was in the dealership for 22 days in total, the new surround itself isn't straight or level - also it now rattles when in the tilt position.
The manager of the dealership actually said that he isn't happy with the standard of the repair & combined with the other issues said himself that he wouldn't accept this kind of service if it was to happen to him.
Lost a few options on the new car (Pan roof / Dynaudio) but as I previously said, the Pan roof is fundamentally flawed in it's design...so I'm avoiding.
Would be good to hear from those who haven't had any issues with theirs - especially those who have the mk 7.5 variant
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Clearly a problem in the homeland too https://youtu.be/mqzTcFWLtWY
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He seems to be talking about it a lot but I've no idea what he's saying!
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Would love to get the translation in case any preventative action can be taken.
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This document dated 2017 was posted over on golfmk7.com in 2017;
(https://i.postimg.cc/rwRryRzy/7-E61048-E-62-EE-4-A90-BD67-47313403114-B.jpg) (https://postimages.org/)
Not sure if this is an entirely different issue but I’m assuming it probably isn’t. The service action document refers to possible stress fractures at the corner of the steel reinforcement plates. Presumably these reinforcement plates are what provide support to the outer plastic frame surrounding the tilting / sliding pano roof. When the steel plates expand or contract in warm / cold weather, then presumably the outer plastic frame doesn’t have the same expansion / contraction properties, the result being the cracks that some owners have experienced.
The purpose of the service bulletin is to provide USA dealers with a fix for water leak prevention, so this could also be a risk for anyone with visible cracks in the plastic frame.
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Thanks SR, good find. I've not seen any evidence of water ingress to the cabin, since that note is from 2017 then perhaps they have dealt with that aspect at the factory? Mine has been attacked a few times with the pressure washer so I'd have thought if it was going to leak it'd done it by now.
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Steel (and metals with a reasonably high melting point) doesn't expand/contract to any measurable degree under the Ambient temperature range. The expansion/contraction is tiny inside an engine block between hot and cold (a difference of hundreds of degrees). The difference in expansion rates is a matter of practically none (for the steel) and very considerable (for the plastic surround). That surround should be made from pressed aluminium or be absolutely gummed down in all places to prevent expansion.
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Update...
Well I'm now the proud owner of a 20 plate GTI.
Managed to get the colour I originally wanted, isacc blue, & it is simply a stunning colour that really suits the mk7.5 GTI.
Happily, this car doesn't have the pan roof but I'm definitely missing the dynaudio....wasn't able to spec this as the car had already been built.
Hopefully those who have had or are having issues with their pan roofs manage to get a better outcome than I did
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SORTED!
Got my TCR back from the dealer today with the sunroof surround having been replaced. I dropped it off at the body repair centre on Monday and got a confidence boost just walking into the reception. It was like no other bodyshop I've been to before and the immense 'Aston Martin approved' sign, with a similar one from Bentley, showed that it was a bit special.
The guy who booked the car in said it was third Golf sunroof surround they had to replace (great, they'd had a couple to practice on!) and it was a design fault. He confirmed that it was a complex job, taking two people a full day to complete.
The VW dealer provided a courtesy car and I walked the short distance there from the bodyshop to be given an eTSI with less than 300 miles on the clock. As this is a GTi site, I won't comment beyond saying I found the Mk8 digital cabin too digital! Too much time with eyes off the road and only one of the instrument view options left the rev counter on show.
When I picked the TCR from the dealer and there is no sign that any work has been done on it, apart from the two cracks in the sunroof surround having gone. Checked the surrounding electrical gizmos and all are working. Given the quality of the bodyshop, I'd be surprised to find any leaks or other issues. Whether has anything has been done to make a recurrence unlikely, only time will tell....
Apart from the sunroof surround, the TCR has been a great car. For those who need the safety blanket of four-wheel drive or the reassurance of seeing so many other people making the same choice, the R is the right car is for them. For those who want some raw fun, it has to be the TCR, especially with the traction control off.
Now, can the Skoda dealer do as good a job with my vRS estate's faulty sunroof under warranty?
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SORTED!
The guy who booked the car in said it was third Golf sunroof surround they had to replace (great, they'd had a couple to practice on!) and it was a design fault. He confirmed that it was a complex job, taking two people a full day to complete.
Pleased to hear its been sorted properly. Question is, have VW solved the design fault during production?
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SORTED!
The guy who booked the car in said it was third Golf sunroof surround they had to replace (great, they'd had a couple to practice on!) and it was a design fault. He confirmed that it was a complex job, taking two people a full day to complete.
Pleased to hear its been sorted properly. Question is, have VW solved the design fault during production?
The MK8 has a different layout with the problem area now gone.
CP15FUN - glad it's all done, mine due in a few weeks.
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Hi, pleased to hear most are getting this resolved with dealer. Unfortunately my dealer is not and I am now going through VWUK.
Appreciate the YouTube video and VW report. This will all help with the resolution of this.
Next will be the car ombudsman. Can’t believe the stupidity of this dealer.
I have a PhD in material science and can verify monkeyhanger assessment of the issue. Plastic expands 3-5 times more than metal and lower thermal conductivity adds to the problem.
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Hope those who are still waiting get the fault fixed soon.
Dealers shouldn't refuse to treat this as a warranty job as it is VW UK, not the dealer, that ultimate pays. In my case the dealer simply said they would refer the decision to VW as they hadn't experienced the fault before. VW came in less that a fortnight saying yes, obviously realising that it's a design fault.
The Mk8 sunroof does not have a surround, which will put an end to the problem. Not a lot of help to those of us with pre-Mk8 cars.
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Got mine back last week, done under warranty with no quibbles and that was through my local dealer and not the one I bought from (further away). All seems ok so far. Was with them for 4 days. Just a Leon courtesy car, but not commuting anywhere at the mo. Was glad to get the car back and have some poke
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Great news! Helps take the edge off my nerves with all these good results.
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Mine goes in to be fixed tomorrow, despite what I've said I'm a bit nervy now. Will be keeping everything crossed. 3 days it's booked in for, I wonder what I'll get for a loan car?
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Golf Steve, I am in the same position as you and totally furious about the whole thing.
I’ve got a 2019 White Golf GTI TCR and noticed a crack on the surround in about April this year. Took it to a approved VW repair shop to be told this is a warranty claim and to go back to the dealer which I did. They refused to accept it stating they have no idea how it happened but it must be an external event even though there is not a scratch/dent/chip anywhere near the crack and refused to accept liability. I went to VW UK who said they have no knowledge of this being an issue with other cars and took sides with the dealer refusing to accept it and stated they wouldn’t accept information contained on a web forum as evidence of this issue 😒
I was wondering if anyone with this issue is based in Scotland so I can try another dealer here or what to do next?
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Golf Steve, I am in the same position as you and totally furious about the whole thing.
I’ve got a 2019 White Golf GTI TCR and noticed a crack on the surround in about April this year. Took it to a approved VW repair shop to be told this is a warranty claim and to go back to the dealer which I did. They refused to accept it stating they have no idea how it happened but it must be an external event even though there is not a scratch/dent/chip anywhere near the crack and refused to accept liability. I went to VW UK who said they have no knowledge of this being an issue with other cars and took sides with the dealer refusing to accept it and stated they wouldn’t accept information contained on a web forum as evidence of this issue 😒
I was wondering if anyone with this issue is based in Scotland so I can try another dealer here or what to do next?
Might be better off asking if anyone here got worksheets folliwing a fix that you could take a copy of and go back to VW UK with. Welcome to the world of sh!te and inconsistent application of warranty coverage that comes with VW ownership.
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Sorry to hear the problems you are having Louise76, I hope it gets resolved for you soon.
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Collected mine today, all sorted under warranty, everything looks good so far. Fingers crossed that this is the end of the matter. To those that are having problems still, I sincerely hope they are resolved soon.
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In case it helps, having just had another look at the new panel, it looks to me that either there is a different seal being used or it has been fitted differently. When I dropped the car off the service assistant said she'd found out that the panels were being fitted incorrectly at the factory and it was to do with positioning. Now I can't say what she said was true but it does seem to be substantiated by what I'm seeing. The first two photos are from Feb when I first noticed the cracks and the seal is clearly visible and sits much higher up. In the second two photos you can hardly see the seal. Perhaps that will now give the panel more room to expand with heat? I'm only surmising but that could be the answer.
(https://i.postimg.cc/kgJP4kL2/20200227-154947.jpg) (https://postimg.cc/6ymmb1WK)
(https://i.postimg.cc/MH2h84yK/20200227-154834.jpg) (https://postimg.cc/8J4yRZKq)
(https://i.postimg.cc/SK6KzFjk/20200910-172139.jpg) (https://postimg.cc/nsLx6WvP)
(https://i.postimg.cc/W3s1GWJr/20200910-172122.jpg) (https://postimg.cc/zLPN5k7X)
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Golf Steve, I am in the same position as you and totally furious about the whole thing.
I’ve got a 2019 White Golf GTI TCR and noticed a crack on the surround in about April this year. Took it to a approved VW repair shop to be told this is a warranty claim and to go back to the dealer which I did. They refused to accept it stating they have no idea how it happened but it must be an external event even though there is not a scratch/dent/chip anywhere near the crack and refused to accept liability. I went to VW UK who said they have no knowledge of this being an issue with other cars and took sides with the dealer refusing to accept it and stated they wouldn’t accept information contained on a web forum as evidence of this issue 😒
I was wondering if anyone with this issue is based in Scotland so I can try another dealer here or what to do next?
Try going back to the VW approved body shop that you spoke to previously and asking for their support? How do they know it's a warranty job and have they done any repairs themselves?
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In case it helps, having just had another look at the new panel, it looks to me that either there is a different seal being used or it has been fitted differently. When I dropped the car off the service assistant said she'd found out that the panels were being fitted incorrectly at the factory and it was to do with positioning. Now I can't say what she said was true but it does seem to be substantiated by what I'm seeing. The first two photos are from Feb when I first noticed the cracks and the seal is clearly visible and sits much higher up. In the second two photos you can hardly see the seal. Perhaps that will now give the panel more room to expand with heat? I'm only surmising but that could be the answer.
(https://i.postimg.cc/kgJP4kL2/20200227-154947.jpg) (https://postimg.cc/6ymmb1WK)
(https://i.postimg.cc/MH2h84yK/20200227-154834.jpg) (https://postimg.cc/8J4yRZKq)
(https://i.postimg.cc/SK6KzFjk/20200910-172139.jpg) (https://postimg.cc/nsLx6WvP)
(https://i.postimg.cc/W3s1GWJr/20200910-172122.jpg) (https://postimg.cc/zLPN5k7X)
Looks good Watts. Hopefully that's the end of the matter and you can get back to enjoying your car.
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Good news Watts, glad it’s all done and sorted.
Hopefully a full and permanent fix. They at least sound a bit clued up in regards to the seal seating.
I hope everyone else suffering the same issue gets a fully warranted proper fix too.
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Good news Watts, glad it’s all done and sorted.
Hopefully a full and permanent fix. They at least sound a bit clued up in regards to the seal seating.
I hope everyone else suffering the same issue gets a fully warranted proper fix too.
I’ll second that.
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Looks good Watts. Hopefully that's the end of the matter and you can get back to enjoying your car.
Good news Watts, glad it’s all done and sorted.
Hopefully a full and permanent fix. They at least sound a bit clued up in regards to the seal seating.
I hope everyone else suffering the same issue gets a fully warranted proper fix too.
I’ll second that.
Cheers chaps :smiley:
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Hello,
has anyone manages to repair this for free OUT of warranty? As this is obviously design/construction flaw.
Thanks
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Golf Steve, I am in the same position as you and totally furious about the whole thing.
I’ve got a 2019 White Golf GTI TCR and noticed a crack on the surround in about April this year. Took it to a approved VW repair shop to be told this is a warranty claim and to go back to the dealer which I did. They refused to accept it stating they have no idea how it happened but it must be an external event even though there is not a scratch/dent/chip anywhere near the crack and refused to accept liability. I went to VW UK who said they have no knowledge of this being an issue with other cars and took sides with the dealer refusing to accept it and stated they wouldn’t accept information contained on a web forum as evidence of this issue 😒
I was wondering if anyone with this issue is based in Scotland so I can try another dealer here or what to do next?
Louise 46, I don’t have good news. No resolution with VW, raised a case with motor ombudsman, but this can take a year to get to conclusion. Also got a quote for repair from VW, £1200. In the mean time I bought a new Lexus, I don’t have time to waste on this and would not give VW a penny for this repair.
Will never buy a VW/Audi again.
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Nobody could blame you for that golf steve, you’ve been treated appallingly.
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Nobody could blame you for that golf steve, you’ve been treated appallingly.
The inconsistency of how different customers with the same issues are treated is just sh!te.
I do think that half the time it's an uncooperative dealer who either can't be bothered to raise the issue with VW UK or make a sh!te job of explaining the issue to VW UK to get their funding support.
I've experienced this first hand with Lookers/Benfield (sh!te) and Pulman (great) on a few occasions.
I still think that someone's paperwork who got this done under warranty is the only way to convince a dealership that it is a common issue, not caused by in use damage.
Even if a stone chip could cause these cracks (and impact damage could be seen), that would still demonstrate that the part is not robust enough to be fit for purpose.
If VW carry on treating customers so shabbily, they'll lose customers wholesale. There should be a quicker and easier way to escalate an issue like this.
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Golf Steve, I am in the same position as you and totally furious about the whole thing.
I’ve got a 2019 White Golf GTI TCR and noticed a crack on the surround in about April this year. Took it to a approved VW repair shop to be told this is a warranty claim and to go back to the dealer which I did. They refused to accept it stating they have no idea how it happened but it must be an external event even though there is not a scratch/dent/chip anywhere near the crack and refused to accept liability. I went to VW UK who said they have no knowledge of this being an issue with other cars and took sides with the dealer refusing to accept it and stated they wouldn’t accept information contained on a web forum as evidence of this issue 😒
I was wondering if anyone with this issue is based in Scotland so I can try another dealer here or what to do next?
Just wondering whether you've managed to resolve this yet? It's disgusting that VW will accept responsibilty for some people with this problem but not for others.
Has anyone else failed to get this issue fixed under warranty?
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It's disgusting that VW will accept responsibilty for some people with this problem but not for others.
Absolutely, however I feel that it's as much if not more down to the dealers not being onside and presenting the case properly. For the two on here unfortunately reporting VW not accepting responsibility, I read that both dealers were negative about it being a warranty claim from get go. In those circumstances it's hardly surprising VW aren't treating them as warranty claims.
I too hope Louise76 has got the right resolution finally.
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Resurrecting an old thread.
Well have just noticed mine has cracked on the drivers side, 69 plate TCR.
Its going in for its first service on Friday so will see how that goes.
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I hope you get it sorted satisfactorily. Is your dealer sensible?
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I hope you get it sorted satisfactorily. Is your dealer sensible?
I hope so, Its been nearly a year trouble free motoring upto now.
I bought it from a dealer in Hereford (unregistered stock car to the spec I was looking for) so this will be my first dealings with my local dealer so will see.
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Sounds like it will be a case of when not if my goes the same way.
Will really take the shine off the car if this happens as already had water come in to rear footwell and door handles needed to be replaced and painted as were not returning to the closed position...
TCR here as well.
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Well it was only a matter of time. Went out to the car this morning and noticed the crack...
Car hasn’t moved for two weeks. Just sat there in the snow and ice.
Looks like a phone call to VW next week. Another PITA warranty issue. As much as I like the car, the little miles I am putting on it and the problems it has really gives ownership a sour note. :sad:
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Bad news, sorry to hear that. I check mine from time to time to see if it's gone again, not a good feeling. Hopefully your dealer will sort it out efficiently.
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Sorry to hear, CookieMonster. Be polite but firm- you should let them know from the outset that one way or another, they will have to fix it.
It does seem to be surprisingly common. Enough for me to think very carefully before buying a car with a sunroof.
I’ve had 2 Bmws and currently a Seat Alhambra with a pan roof, never had any problems of any kind.
I wonder also if this happens more often in cars parked outdoors during winter months?
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Thanks guys.
Just glad I know about this thread so know exactly where I stand.
Do we have confidence in the fix they apply or do you think it will happen again?
Just worried about damage to paintwork etc whilst they attempt to fix it.
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Mine was done perfectly with no issues. The seals seem to sit lower now so it might be that the factory was fitting them wrong.
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Thanks Watts, that gives me some confidence!
Booked in now so will see how it pans out :)
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Thanks Watts, that gives me some confidence!
Booked in now so will see how it pans out :)
Your dealer is playing ball with no arguements? Mine was away 4 days in the end, bit of a pain but as I said, it was a job well done. You might want to photograph around the panel for evidence should there be any damage (unlikely) but also to compare before/after. I can't be 100% sure but the seals just look lower in the recess than they were, perhaps that gives more room for expansion?
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My sunroof surround has just cracked for the second time! Dealer is getting VW UK involved now, to say it’s taken the shine off what is otherwise a brilliant car is a bit of an understatement
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That's really bad news Scott, sorry to hear that, is your's a TCR too? I hope it gets sorted but I'm guessing you've lost confidence in the car? Do keep the thread posted with your updates if you can.
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Mine went in a couple of weeks ago for the first service and inspection of the crack on mine.
They have agreed its a warranty claim without me needing to press them...It sounded like there was a little push back between my dealer and whoever agrees if its covered under warranty as they can argue its debris off the road that has hit it.
My dealer suggested they have fixed 5 total (Dont know if they were TCR's)
I just need to get around to booking it in for the repair.
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There’s been a few cracked sunroof surrounds reported over on golfmk7.com forum over the years. None are on TCR’s, as that forum has mainly US/Canadian members and the TCR isn’t / wasn’t sold in US/Canada.
A further sunroof issue that crops up periodically over on golfmk7.com is flaking / peeling of the top surface of the section of the surround between the top edge of the windscreen and the front edge of the sliding panel. I thought that this fixed section was glass, but the peeling being experienced by forum members on that forum looks almost like lacquer / clear coat peel on a painted surface.
One for owners with panoramic roofs to keep an eye on.
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My sunroof surround has just cracked for the second time! Dealer is getting VW UK involved now, to say it’s taken the shine off what is otherwise a brilliant car is a bit of an understatement
Oh no!
I think if I have anything else go wrong it will be the last straw and my last VW. I would expect any fix done to the sunroof to be a proper fix that will not reoccur. If it was a brand new model and design maybe it’s ok, but this is an old design now so really should be in hand and resolved properly.
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So, warranty claim was accepted which is good.
However, local VW garage doesn’t have a body shop so advised I need to take it to an approved body shop some distance away.
Thing is it’s hard enough finding time to drop the car off when home schooling and being key workers when it’s close to home let alone that but further away.
On top of this I wonder what the repair will actually be if done by third party. Can imagine the part will be swapped out but that the underlying issue will remain only to reoccur.
Would rather it is carried out by a VW garage so thinking about next steps...
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I don't think any VW bodyshop will actually do the work as it'll be a windscreen technician. The panel is removed just like a screen and bonded back on in the same way.
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Surely the VW dealer should be accepting your car and then they should sort the fitting out themselves what ever that involves?
Any issues would directly be with VW and not the third party?
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That was my expectation.
Why is it for me to do the running around to resolve this when my warranty is with VW.
The where/how it is fixed should be transparent to me from the point of handing the car in.
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Perhaps they are not aware of what the repair entails. The windscreen tech can attend their workshop to do the work as they can any other. Might be worth a chat.
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That was my expectation.
Why is it for me to do the running around to resolve this when my warranty is with VW.
The where/how it is fixed should be transparent to me from the point of handing the car in.
A VW approved body shop is technically VW so it doesn't make any difference. If the body shop isn't approved and you have issues then that's an entirely different ball ache. Considering some owners are having this declined on warranty or are having to fight to get it fixed I'd say you were already winning.
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Hi all,
I've unfortunately got the same issue of a cracked sunroof surround, both sides, on my 2020 GTI - I'm naturally not impressed that this has happened, and the inconsistencies of warranty claims.
I was wondering if anybody that had been successful with getting this repaired was based in the North West, and could advise which dealer they used? (or any unfriendly NW dealers I should stay away from!).
Any help appreciated.
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Can't help with that but I do hope you get it sorted okay :smiley:
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Can't help with that but I do hope you get it sorted okay :smiley:
Cheers!
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Hi all,
I've unfortunately got the same issue of a cracked sunroof surround, both sides, on my 2020 GTI - I'm naturally not impressed that this has happened, and the inconsistencies of warranty claims.
I was wondering if anybody that had been successful with getting this repaired was based in the North West, and could advise which dealer they used? (or any unfriendly NW dealers I should stay away from!).
Any help appreciated.
I would take it back to the supplying dealer- who will have incentive to push through a warranty claim.
The supplying dealer would know that they’re at risk of a claim against them if the warranty claim is rejected.
I can’t see that you’d have a problem- if you make it clear you won’t go away until they sort it out.
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Hi all, So thought I would take the liberty of washing my Mark 7.5 GTI TCR, and yes I found the dreaded crack on the passenger side, so disappointed as the car is brilliant. Now I await getting the car repaired without any further issues. :angry:
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Hi all, So thought I would take the liberty of washing my Mark 7.5 GTI TCR, and yes I found the dreaded crack on the passenger side, so disappointed as the car is brilliant. Now I await getting the car repaired without any further issues. :angry:
Crikey, not another one. :angry: Good luck in getting it sorted, hopefully all will go smoothly and the dealer and VW will sort it without any trauma.
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Hi all, thought I would add my own experience in relation to the cracked sunroof panel.
I have a 2019 Golf GTi and the panel cracked on the drivers side in the corner after 11 months. I had no issues with the dealer but my problems started with the BMW dealer who were the approved body shop to fit the panel. Initially they broke the windscreen and after three panels were fitted, each one just not lining up correctly it was decided the entire carrier frame would be fitted which has the panel already bonded in place by the factory. Naturally this involved a major strip down of the vehicle and I was really concerned the car would never be the same. I eventually got the car back after four months, granted COVID had a lot to do with that and all has been well until last week when it has cracked again in exactly the same place.
The car is now only 23 months old and the dealer are more than happy to start the warranty process again. They are this time involving VW Tech although I can’t see what magical solution they will come up with, but I suppose you have to go through the process.
I have a friend at work who also has a GTi and his has cracked twice, the first time after three months and the second after only a month or so of having the new panel fitted. He has now got rid of the car for a Mk8. I really don’t want to get rid of the car but I can’t help but think this will only crack for a third time and once the car is out of warranty at three years old, I will have a fight on my hands with VW!
My experience up to now, for those who have had the panel replaced once probably doesn’t inspire confidence in relation to the issue being resolved. It would be good to hear from those who have maybe had a similar experience and the panel cracking more than once and what if anything VW did about it.
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Hi all, thought I would add my own experience in relation to the cracked sunroof panel.
I have a 2019 Golf GTi and the panel cracked on the drivers side in the corner after 11 months. I had no issues with the dealer but my problems started with the BMW dealer who were the approved body shop to fit the panel. Initially they broke the windscreen and after three panels were fitted, each one just not lining up correctly it was decided the entire carrier frame would be fitted which has the panel already bonded in place by the factory. Naturally this involved a major strip down of the vehicle and I was really concerned the car would never be the same. I eventually got the car back after four months, granted COVID had a lot to do with that and all has been well until last week when it has cracked again in exactly the same place.
The car is now only 23 months old and the dealer are more than happy to start the warranty process again. They are this time involving VW Tech although I can’t see what magical solution they will come up with, but I suppose you have to go through the process.
I have a friend at work who also has a GTi and his has cracked twice, the first time after three months and the second after only a month or so of having the new panel fitted. He has now got rid of the car for a Mk8. I really don’t want to get rid of the car but I can’t help but think this will only crack for a third time and once the car is out of warranty at three years old, I will have a fight on my hands with VW!
My experience up to now, for those who have had the panel replaced once probably doesn’t inspire confidence in relation to the issue being resolved. It would be good to hear from those who have maybe had a similar experience and the panel cracking more than once and what if anything VW did about it.
Should your new pan roof component not be covered by the 2 years warranty on parts? So based off the last time replaced not the cars main warranty? I'd ask out of curiosity.
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My understanding of vw warranty terms is that the part is covered only until the end of the warranty period.
For a problem like this, that would be unsatisfactory- and I would be having that conversation with the dealer now.
Again, my view is you should go to the supplying dealer. Forget the warranty.
I would say “ you sold me this car. It’s very expensive. It’s shouldn’t develop major faults so soon, and if it does, you should rectify the problem permanently”
I’d put this in writing actually as evidence that you won’t accept a “ temporary fix”.
Have to say I’d also be tempted to sell the car as I’d be pretty worried that, at some point, it’ll cause more grief
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When I spoke to VW they said there was no special fix, just like for like replacement on the affected parts effectively.
Does provide much hope, especially when you hear of it failing for people a second time!
I would expect it to be covered by basic consumer rights (fit for purpose) post 3 years warranty period to some degree, but of course there would be no guarantee on that.
I am also interested to hear if anyone knows anything special being done as part of the fix to stop it happening again?
*Mine is currently awaiting repair.
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When I spoke to VW they said there was no special fix, just like for like replacement on the affected parts effectively.
Does provide much hope, especially when you hear of it failing for people a second time!
I would expect it to be covered by basic consumer rights (fit for purpose) post 3 years warranty period to some degree, but of course there would be no guarantee on that.
I am also interested to hear if anyone knows anything special being done as part of the fix to stop it happening again?
*Mine is currently awaiting repair.
Have a look at my post number 114 on page 12, that may help.
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This issue won't go away with replacement of like for like parts. Needs a new metal pressed part - rigid plastic trying to expand/contract with changes in ambient temp when affixed to a metal suffrage that won't expand/contract with it is going to cause this to keep happening.
Unless the crack is a point of moisture ingress, VW won't consider it a major defect, more of an unsightly cosmetic one.If I had one of these out of warranty, I'd be having the offending part wrapped to hide the crack.
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When I spoke to VW they said there was no special fix, just like for like replacement on the affected parts effectively.
Does provide much hope, especially when you hear of it failing for people a second time!
I would expect it to be covered by basic consumer rights (fit for purpose) post 3 years warranty period to some degree, but of course there would be no guarantee on that.
I am also interested to hear if anyone knows anything special being done as part of the fix to stop it happening again?
*Mine is currently awaiting repair.
Have a look at my post number 114 on page 12, that may help.
Thanks. I looked at that but for the life of me I cant see the difference between the pictures :grin:
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^^ :laugh:
From memory the original seal seemed higher up so I wondered if it wasn't allowing enough room for movement/expansion. The new one seems to sit below the panel and less visible. I may have imagined the difference but I noticed it the first time I looked at the replacement and the dealer did say they were being fitted wrong at the factory, how true that was though I can't say.
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Mine is now booked in for Next week.
On a positive note they did the same job only a couple of weeks ago so know exactly what needs to be done and how.
The flip side is they said it was a nightmare of a job as its bonded in place and requires cutting out (as mentioned earlier in the thread. Dreading it to be honest...
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Mine is now booked in for Next week.
On a positive note they did the same job only a couple of weeks ago so know exactly what needs to be done and how.
The flip side is they said it was a nightmare of a job as its bonded in place and requires cutting out (as mentioned earlier in the thread. Dreading it to be honest...
Great that it is booked in. I know it's difficult not to be concerned but it'll be fine.
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I keep checking mine after reading all this as we have same TCR :rolleyes:
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It is a bit of a worry but I must say I really like having a sunroof.
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At least VW are, at last, recognising it as a fault and replacing them under warranty. A technical bulletin was issued to dealerships in February apparently.
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Any ideas on what it said?
On a side note my booking may get pushed out as the parts are now on back order from Germany.
Seems like there may be quite a few with the issue maybe...
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^^Something to do with the incorrect way the bonding adhesive has been applied, which is causing stress at the point where the cracks appear.
Edit. With thanks to Mark Burgess on the MK7 facebook page:
"VW acknowledge this is a problem and will change the surround, as a bulletin was circulated by VW on 19th February 2021.
The problem has been the way the sealant has been applied, not fully constraining the surround, so with vibration, road shocks, torsion of chassis and thermal expansion the crack forms.
When it been replaced with the VW stated sealant will fully constrain any movement in the surrounding metalwork will be absorbed in the sealant, therefore distributing any stresses and strains evenly, therefore not forcing any cracks.
This is not down to 19" wheels, uneven jacking or hard acceleration, just sealant issue
Problem solved and now accepted by VW."
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Thanks for that, appreciate it.
The guy who did one a couple of weeks back mentioned a lack of sealant near the corners but thought nothing of it. Maybe this was what he was referring to.
Either way it’s good it’s acknowledged by VW.
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Thanks TurboTrev, very useful :smiley:
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^^Something to do with the incorrect way the bonding adhesive has been applied, which is causing stress at the point where the cracks appear.
Edit. With thanks to Mark Burgess on the MK7 facebook page:
"VW acknowledge this is a problem and will change the surround, as a bulletin was circulated by VW on 19th February 2021.
The problem has been the way the sealant has been applied, not fully constraining the surround, so with vibration, road shocks, torsion of chassis and thermal expansion the crack forms.
When it been replaced with the VW stated sealant will fully constrain any movement in the surrounding metalwork will be absorbed in the sealant, therefore distributing any stresses and strains evenly, therefore not forcing any cracks.
This is not down to 19" wheels, uneven jacking or hard acceleration, just sealant issue
Problem solved and now accepted by VW."
That's gold! thanks for that. Not had the problem and hope I don't but very handy to know.
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Update, car now been assessed by VW dealership and warranty claim approved but now waiting for a bodyshop who has the right person (apparently furloughed). VW did confirm that there is a TPI for this issue but I do wonder how successful the repair will be?
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Pleased to say mine was in for assessment this morning, 1 minute & 2 photos later parts ordered & covered by warranty. Not the first example of this my dealer had seen.
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I saw cracks in my car’s roof this morning, exactly the same place as everyone else’s. My car’s booked in for an assessment on Monday, hopefully there won’t be any argument that it should be dealt with under warranty...
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Sorry to hear that but it sounds like when more than if for those of us with a sunroof.
You should not have any issues, especially now there is a technical bulletin for it.
What I would like to know is if it is as certain period of cars affected. It’s not like sunroofs are a new thing or technically complex so would be crazy to think it would be an issue since the mk7 but then again...
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Sorry to hear that but it sounds like when more than if for those of us with a sunroof.
You should not have any issues, especially now there is a technical bulletin for it.
What I would like to know is if it is as certain period of cars affected. It’s not like sunroofs are a new thing or technically complex so would be crazy to think it would be an issue since the mk7 but then again...
All the ones I'm aware of in this country have been 7.5 2019/20 models.
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Sorry to hear that but it sounds like when more than if for those of us with a sunroof.
You should not have any issues, especially now there is a technical bulletin for it.
What I would like to know is if it is as certain period of cars affected. It’s not like sunroofs are a new thing or technically complex so would be crazy to think it would be an issue since the mk7 but then again...
All the ones I'm aware of in this country have been 7.5 2019/20 models.
Yes mine is 7.5, August 2019 build.
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Hi all, thought I would add my own experience in relation to the cracked sunroof panel.
I have a 2019 Golf GTi and the panel cracked on the drivers side in the corner after 11 months. I had no issues with the dealer but my problems started with the BMW dealer who were the approved body shop to fit the panel. Initially they broke the windscreen and after three panels were fitted, each one just not lining up correctly it was decided the entire carrier frame would be fitted which has the panel already bonded in place by the factory. Naturally this involved a major strip down of the vehicle and I was really concerned the car would never be the same. I eventually got the car back after four months, granted COVID had a lot to do with that and all has been well until last week when it has cracked again in exactly the same place.
The car is now only 23 months old and the dealer are more than happy to start the warranty process again. They are this time involving VW Tech although I can’t see what magical solution they will come up with, but I suppose you have to go through the process.
I have a friend at work who also has a GTi and his has cracked twice, the first time after three months and the second after only a month or so of having the new panel fitted. He has now got rid of the car for a Mk8. I really don’t want to get rid of the car but I can’t help but think this will only crack for a third time and once the car is out of warranty at three years old, I will have a fight on my hands with VW!
My experience up to now, for those who have had the panel replaced once probably doesn’t inspire confidence in relation to the issue being resolved. It would be good to hear from those who have maybe had a similar experience and the panel cracking more than once and what if anything VW did about it.
Mine goes in tomorrow to the local dealer to have the trim panel replaced. I've had to wait a while as others have said the panel has been on back order; obviously a lot of these things breaking.
The warranty manager confirmed that the TSB states that there is a revised way of installing the panel, all to do with how it is bonded. Playing around with mine in the corner where it has cracked, it has displaced quite a bit now and moves a lot when pressed upon, definitely looks like no sealant under those corners.
I know the first time it cracked they struggled with getting the panel lined up and levelled correctly; the installer this time round seems confident in doing the job or so I'm told, hence ended up with a full frame and panel installation.
I'll let you know how it goes. I'm going to ask for a copy of the technical bulletin, which I'll post if I get hold of it.
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Hope all goes ok.
Mine is in at moment and hope to pick it up in a couple of days (told them not to rush).
They did one a couple of weeks back and as said it’s to do with the bonding.
It’s at an approved repairer and they said they don’t want to do another one as it’s such a big job for how little time VW allocate for the work.
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Update, so now repaired and all seems well. Interestingly the bodyshop had 2 Mark 7.5s to repair...mine and an R. Dealership seen a few recently. Such a shame. Good luck to others in getting this resolved. :smiley:
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Update, so now repaired and all seems well. Interestingly the bodyshop had 2 Mark 7.5s to repair...mine and an R. Dealership seen a few recently. Such a shame. Good luck to others in getting this resolved. :smiley:
Great you have it sorted and are happy :smiley:. Touchwood, mine was done in September with no issues since.
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Yes happy and hopefully will last longer than the factory fit item :whistle:
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Fingers crossed the fix works as expected for everyone.
Got mine back just over a week ago.
The garage (authorised repair centre) said they don’t want to do another one. They have done a few recently and from what I understand it’s a pretty big job in terms of time but apparently VW have a different view on how long it should take. Thankfully the garage took the time needed rather than rushing it to meet the allocated time.
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Great that you got yours sorted successfully too, CookieMonster :smiley:
Mine was in for four days.
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Well that was short lived in terms of a fix. Approached the car yesterday and one of the side pieces was sticking in the air, turns out its not bonded properly so back its gone. Fair play to VW no arguments....think the bodyshop have some explaining to do especially as they decided to drive my car above the speed limit on the way back to the bodyshop (good old we connect) so now have a failed repair and some serious explaining to do. Will update next week once I know more, meanwhile have a new polo with a panoramic sunroof and they have now change the design...I wonder why :rolleyes:
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Well that was short lived in terms of a fix. Approached the car yesterday and one of the side pieces was sticking in the air, turns out its not bonded properly so back its gone. Fair play to VW no arguments....think the bodyshop have some explaining to do especially as they decided to drive my car above the speed limit on the way back to the bodyshop (good old we connect) so now have a failed repair and some serious explaining to do. Will update next week once I know more, meanwhile have a new polo with a panoramic sunroof and they have now change the design...I wonder why :rolleyes:
The mk8 Golf also has the new design sunroof too - check out reply #101 in the thread at the link below;
http://www.golfgtiforum.co.uk/index.php?topic=287258.msg2636828#msg2636828
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That's a real shame C3PO, I hope they sort it promptly for you. Cheeky buggers with the driving of your car in that way, I hope you get a proper apology from them, disgraceful.
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Hi, so after a week I now have my car back. The bodyshop advised that the panel did not bond which is why it came loose so have started again. The person who drove my vehicle above the speed limit has apologised both in person and writing, plus the director has written an apology so it seems they are sorry. I did then find out that in quality controlling the vehicle they noticed a couple of small scratches on the windscreen so replaced it foc with a genuine VW windscreen. Hoping that's the end of it now. Next to book in for polish and ceramic coating to keep it pristine. Good luck to those who either have a fault and waiting repair or waiting for it to fail. The dealership had 4 this week alone :shocked:
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I hope that's all sorted for you now, the new windscreen was a bonus! I stopped at my dealer a few days ago and there was a MK8 there that looked like it was having something done in the sunroof/windscreen area - the sunroof was open and covered up.
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How much over the speed limit are we talking? :shocked:. You'd have thought that the employees knew the owner could monitor that stuff. Glad it's hopefully sorted!
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I hope that's all sorted for you now, the new windscreen was a bonus! I stopped at my dealer a few days ago and there was a MK8 there that looked like it was having something done in the sunroof/windscreen area - the sunroof was open and covered up.
Thanks Watts, I hope so too as I love the car
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How much over the speed limit are we talking? :shocked:. You'd have thought that the employees knew the owner could monitor that stuff. Glad it's hopefully sorted!
Not sure Lordie, just triggered a speed limit I set on "We Connect" stating exceeded 70mph on roads that have a maximum of 60mph. Very dissapointed bit glad to have the car back.
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^^Something to do with the incorrect way the bonding adhesive has been applied, which is causing stress at the point where the cracks appear.
Edit. With thanks to Mark Burgess on the MK7 facebook page:
"VW acknowledge this is a problem and will change the surround, as a bulletin was circulated by VW on 19th February 2021.
The problem has been the way the sealant has been applied, not fully constraining the surround, so with vibration, road shocks, torsion of chassis and thermal expansion the crack forms.
When it been replaced with the VW stated sealant will fully constrain any movement in the surrounding metalwork will be absorbed in the sealant, therefore distributing any stresses and strains evenly, therefore not forcing any cracks.
This is not down to 19" wheels, uneven jacking or hard acceleration, just sealant issue
Problem solved and now accepted by VW."
That's gold! thanks for that. Not had the problem and hope I don't but very handy to know.
Hello,
Which bulletin? Is there a copy of it somewhere?
My car is from 2014. and has this crack. Taking it to VW Croatia in couple of days. They claim I am the first customer with this problem, lol.
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Not a cracked sunroof surround but an exploding glass sunroof panel experienced by a forum member over on golfmk7.com forum;
https://www.golfmk7.com/forums/index.php?threads/sunroof-exploded-today-on-2016-gti-that-was-fun.386701/
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After two years I thought I’d escaped this but on a clean last night there they are 🙄😭
Dealer visit on Wednesday. Nope sure what the wait time for parts will be but is what it is. Before covid and War I’d be more angry but end of the day it’s just a couple of cracks.
(https://i.postimg.cc/SKvPW0RR/28-F9-E6-F5-2344-4659-A67-F-357-CF36165-E9.jpg) (https://postimg.cc/bG1LhBQf)
(https://i.postimg.cc/KjXsHnny/4-E230-C8-A-E23-D-42-F7-B3-B2-585-AE4-DEFB26.jpg) (https://postimg.cc/wyVVtRfW)
(https://i.postimg.cc/Hx8hzS82/6462-AF0-B-2919-414-F-87-F1-7-F391-C7-DBD14.jpg) (https://postimg.cc/YGkRqz3G)
(https://i.postimg.cc/zvnPZVjH/883-D5-E75-E459-45-FC-9-B9-E-E879-AD28-DBBD.jpg) (https://postimg.cc/kRgyWML7)
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Wow, that really has cracked! At least the issue is recognised now so you shouldn't have any bother getting it done under warranty. I wonder why the problem seems to mostly affect TCRs?
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Wow, that really has cracked! At least the issue is recognised now so you shouldn't have any bother getting it done under warranty. I wonder why the problem seems to mostly affect TCRs?
Took about 2 seconds to say yes no problem. Mainly GTI’s having the issue due to stiffer suspension. Hard to say if more TCR’s as only ever had one in showroom and that was sold to boss of https://www.romansinternational.com/ my local motorporn shop 🙈🥰
Booked in for May.
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Never seen a roof crack like that before on pictures posted on here, they really are more like chasms!!
Glad its being sorted for you??
But, what happens to somebody who potentially experiences this when the cars out of warranty??
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Never seen a roof crack like that before on pictures posted on here, they really are more like chasms!!
Glad its being sorted for you??
But, what happens to somebody who potentially experiences this when the cars out of warranty??
I’d consider getting the sunroof surround vinyl wrapped if it happened out of warranty; it’d be significantly cheaper than paying for VW to replace it.
There are cases of cracked sunroof surrounds on older mk7 Golfs reported by forum members over on golfmk7.com forum, and also instances of the glossy top layer of the sunroof surround delaminating / peeling.
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I’d consider getting the sunroof surround vinyl wrapped if it happened out of warranty; it’d be significantly cheaper than paying for VW to replace it.
There are cases of cracked sunroof surrounds on older mk7 Golfs reported by forum members over on golfmk7.com forum, and also instances of the glossy top layer of the sunroof surround delaminating / peeling.
Yes, that would be a potential fix, bit of silicone or Araldite into the gap first to keep the water and dirt out.
I would dread to guess how much a replacement at VW would cost??
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The surround is near £600, at least that was what was on the invoice when mine was done. Plus fitting. So I'd guess around £1k all in.
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The surround is near £600, at least that was what was on the invoice when mine was done. Plus fitting. So I'd guess around £1k all in.
I would imagine £400 at VW isn't buying you many hours of labour though, and I can't see repairing that is a morning's work??
Interested to know the VW repair time for this.
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VW don't do it, they get a windscreen fitter in.
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VW don't do it, they get a windscreen fitter in.
That’s what they said to me too! Doesn’t take long but needs setting time.
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I had read this thread not long after i bought my TCR and thankfully i'd not experienced anything like you guys have with the cracking. However yesterday when parking in a grass field at a car show i experienced my sunroof making cracking/creaking noises! It is fine on normal roads and i've not noticed it on twisty roads (that might change when i'm in Cornwall next week!). A quick nosy around the internet seems to put it in the same fault bracket as the cracking roofs, hence why i've not started a new thread.
Obviously this has set alarm bells ringing and i'd like to get VW to take a look but i'd also like to go armed with info in case they give any push back, i've seen screenshots etc of it being a known fault by VW but can find a definitive tech bulletin admitting it or the rectification for it. I'm hoping that VW might be a little more accepting under warranty in that mine doesn't need replacing, only removing and resealing correctly (from what i've read the fault is down to the sealant?) but at the same time i'd like proof that they are aware of the issue.
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I had read this thread not long after i bought my TCR and thankfully i'd not experienced anything like you guys have with the cracking. However yesterday when parking in a grass field at a car show i experienced my sunroof making cracking/creaking noises! It is fine on normal roads and i've not noticed it on twisty roads (that might change when i'm in Cornwall next week!). A quick nosy around the internet seems to put it in the same fault bracket as the cracking roofs, hence why i've not started a new thread.
Obviously this has set alarm bells ringing and i'd like to get VW to take a look but i'd also like to go armed with info in case they give any push back, i've seen screenshots etc of it being a known fault by VW but can find a definitive tech bulletin admitting it or the rectification for it. I'm hoping that VW might be a little more accepting under warranty in that mine doesn't need replacing, only removing and resealing correctly (from what i've read the fault is down to the sealant?) but at the same time i'd like proof that they are aware of the issue.
If it was creaking rather a cracking sound, it could have been the door seals rubbing against the door openings. The seals tend to dry out over time and when they do they creak when the car’s bodywork flexes (normal), as it would be likely to do if you were driving off road at the time.
If it was your door seals, then you could lubricate the them with a product such as Gummi pflege or VW’s (very expensive) Krytox which should stop the creaking.
If you do a Google search on VW creaking door seals, you’ll see it’s pretty common and experienced by many owners.
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The sunroof does creak which can be sorted by lubrication as per the door seals as SRGTD says. There is also a sunroof service for about £100 which will clean and lubricate the mechanism. The lubricant, Krytox, was for the Eos model's folding hardtop afaik which creaks too. I've not heard of a fault with the roofs involving noises due to lack of sealent.
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If it was creaking rather a cracking sound, it could have been the door seals rubbing against the door openings. The seals tend to dry out over time and when they do they creak when the car’s bodywork flexes (normal), as it would be likely to do if you were driving off road at the time.
If it was your door seals, then you could lubricate the them with a product such as Gummi pflege or VW’s (very expensive) Krytox which should stop the creaking.
If you do a Google search on VW creaking door seals, you’ll see it’s pretty common and experienced by many owners.
One person's creaks is another person's cracks lol, i guess what i interpret as a crack someone might think it's a creak. I know it's hard to pinpoint noises down in cars and initially i thought it was further back in the car, almost in the the parcel shelf area, then when it happened again the missus thought it came from the sunroof. It happened a few times more and on leaving the show and i was pretty certain it was coming from the rear of the sunroof! I'll take a punt with some Gummi pflege and get busy on the seals up top and doors and see if that cures it.
I've not heard of a fault with the roofs involving noises due to lack of sealent.
I'm an over-thinker so have probably looked at too much crap about it and got crossed wires somewhere along the lines :laugh: If i was to try and describe the sound it would be like two bits that have seized together being unseized, just on numerous occasions. Similar i guess to your discs and pads seizing if the car has been sat unmoved for a long time.
If i'm honest i've never been one for sunroof's and if mine didn't have one i'd have been more than happy, that said having a sunroof was never going to stop me buying it!
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I think if it was going to crack, it would've done so. Do think that you were going over rough ground and the shell is going to flex. Hopefully it'll settle down but the door seals and sunroof seals do need regular lubrication to keep them quiet. If I were you, get some Krytox, it might be more expensive but a little goes a long way and it lasts longer than the alternatives so it's a better bet in the long run.
Just to add, my roof creaks and groans now and then but I love having it and open it up lots, I'm very happy with it!
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It's a amazing how much rubber there is back there... I thought I'd got every bit and then I found a seal low down between the doors, doesn't like sitting in the sun which I unfortunately can't avoid on one side.
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This is quite a worrying situation.
I'm thinking about purchasing a 2019 GTI PP that happens to have a Panoramic roof. I'm not bothered by the fact it has one as it's not on my wish list... but everything else it has is!
So is this just a 'thing' for the TCRs or is it all GTI models?
I too am concerned that once the car is out of manufacture warranty you'd have to foot the bill if it did crack.
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This is quite a worrying situation.
I'm thinking about purchasing a 2019 GTI PP that happens to have a Panoramic roof. I'm not bothered by the fact it has one as it's not on my wish list... but everything else it has is!
So is this just a 'thing' for the TCRs or is it all GTI models?
I too am concerned that once the car is out of manufacture warranty you'd have to foot the bill if it did crack.
Seems to be any MK7.5 2019/20. Maybe the one you are looking at has already been replaced, worth checking with VW?
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This is quite a worrying situation.
I'm thinking about purchasing a 2019 GTI PP that happens to have a Panoramic roof. I'm not bothered by the fact it has one as it's not on my wish list... but everything else it has is!
So is this just a 'thing' for the TCRs or is it all GTI models?
I too am concerned that once the car is out of manufacture warranty you'd have to foot the bill if it did crack.
Seems to be any MK7.5 2019/20. Maybe the one you are looking at has already been replaced, worth checking with VW?
Some US owners over on golfmk7.com have also had issues with cracked sunroof surrounds on earlier mk7’s. US mk7’s would’ve been built at VW’s Puebla factory in Mexico, so there may also have been an issue in that factory with the improper installation of the sunroof assembly into cars like there was on 2019/20 mk7.5 cars built at Wolfsburg.
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Obviously I can't guarantee it but I'd have thought if it is going to go it would've done so by now.
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My brother had this issue on his newly purchased TCR, the roof part flipped off on the dual carraigeway on the way to the VW dealer, when he got there they told him it had been poorly repaired by someone else and it would cost £7000 to repair!
Luckily the VW dealer who ferried the work out covered the cost with their insurance :lipsrsealed:
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So, after trawling all 22 pages first, I'm joining the cracked pan roof surround club! I have a 69 plate TCR. I was aware of this issue, so check my roof regularly. I washed the car today and there it is on passenger side, from front corner of roof, across the surround to the A pillar. Such a brilliant car, this is the first issue I've had with it.
I'll be ringing my local VW dealer on Monday, Peter Cooper in Chichester. Luckily, I took out the All-in plan back in Sept, so expect this to be covered. I also know the service manager pretty well.
(https://i.postimg.cc/sXxxZ27r/Golf-roof.jpg) (https://postimg.cc/tZ0pKpBS)
Will keep you posted
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So, after trawling all 22 pages first, I'm joining the cracked pan roof surround club! I have a 69 plate TCR. I was aware of this issue, so check my roof regularly. I washed the car today and there it is on passenger side, from front corner of roof, across the surround to the A pillar. Such a brilliant car, this is the first issue I've had with it.
I'll be ringing my local VW dealer on Monday, Peter Cooper in Chichester. Luckily, I took out the All-in plan back in Sept, so expect this to be covered. I also know the service manager pretty well.
Will keep you posted
Unfortunately I don’t think the All-In warranty covers it. Sunroof assemblies fall within the definition of ‘Bodywork’ and bodywork is excluded under the All-In warranty - see below.
Hopefully the service manger will be able to pull a few strings and get the dealer to agree to make a goodwill contribution towards the cost of repairs.
Good luck (fingers crossed for you).
(https://i.postimg.cc/kgtsJ178/1314-A246-2-EA3-4-B3-D-ADDD-7-AE97-D18-F450.jpg) (https://postimg.cc/Bj4HNCLQ)
(https://i.postimg.cc/2yz9340Y/15-E7-C070-6-A57-4-DA1-9574-BBBCF40-BE76-E.jpg) (https://postimg.cc/ygbybSqp)
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Boo hoo! I must be honest, I didn't read the exclusions, just naturally assumed I was buying another two years warranty. Otherwise, what's the point of the check that had to be carried out, prior to ok'ing the purchase of the All-in. I suppose that related to the oily bits.
As you say, hopefully, they'll play nicely!
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Oh the joy of extended car warranties - total pain, I had a nightmare with Land Rover a few years ago.
Good luck with getting it fixed🤞🤞
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Thanks. I reckon the CRA 2015 will be my basis to argue on, if VW cut up rough. Not fit for purpose, and/or it's reasonable to expect the surround should last longer than 3 years.
I like a challenge. Off piste, but I used it against McLaren 5 years ago for my 570GT, when after a year of on/off problems, I wrote a letter and the dealer gave me all my money back, even though a year old and 5k miles.
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Good luck funboxster, sorry to hear your's has gone too.
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Took my 2019 TCR into my local dealer this morning for them to look at. My car is 5 months out of original warranty, but I have the All in service plan. They've taken some pix of the crack and will upload and send to VW. I should hear within a week whether they're going to play nicely. They said if it's deemed mechanical, it will be covered, if bodywork, it won't. Now let me guess.....
The service manager, who I know, did say he'll see what he can do for me.
Will update when I hear more.
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Took my 2019 TCR into my local dealer this morning for them to look at. My car is 5 months out of original warranty, but I have the All in service plan. They've taken some pix of the crack and will upload and send to VW. I should hear within a week whether they're going to play nicely. They said if it's deemed mechanical, it will be covered, if bodywork, it won't. Now let me guess.....
The service manager, who I know, did say he'll see what he can do for me.
Will update when I hear more.
So, my local dealer rang back today to advise that VW are prepared to pay for the trim if I pay for the 3.2 hours of labour, which at their 'warranty" rate means I have to pay £303 inc VAT. No doubt, the trim is the cheaper option for VW. I'm tempted to challenge this, but concerned VW will withdraw the offer. I would be interested in your views on this.
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Took my 2019 TCR into my local dealer this morning for them to look at. My car is 5 months out of original warranty, but I have the All in service plan. They've taken some pix of the crack and will upload and send to VW. I should hear within a week whether they're going to play nicely. They said if it's deemed mechanical, it will be covered, if bodywork, it won't. Now let me guess.....
The service manager, who I know, did say he'll see what he can do for me.
Will update when I hear more.
So, my local dealer rang back today to advise that VW are prepared to pay for the trim if I pay for the 3.2 hours of labour, which at their 'warranty" rate means I have to pay £303 inc VAT. No doubt, the trim is the cheaper option for VW. I'm tempted to challenge this, but concerned VW will withdraw the offer. I would be interested in your views on this.
Why not ring another VW and request a quote for the surround? Just a case of asking parts department to look it up, or I'm sure someone else here will have the part number on their repair invoice.
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I agree that in principal VW should cover the full cost but how much of an argument do you want to get involved in? They may cave if you push or you may have to get solicitors involved. Your call of course. If it helps, I have an invoice from when mine was replaced in 2020 which shows the panel at £537 ex vat. I would guess at cost VW are effectively going 50/50 with you. Good luck :smiley:
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Thank you both for your replies. I'm leaning towards accepting their offer. Thanks Watts for advising 2020 cost of surround.
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I would go to another garage and ask them to warranty claim for it.
No reason why it should not be picked up 100%. It’s a manufacturing defect. They already admitted this and paid 100% for other folks. I would expect this would be covered under some kind of “fit for purpose” type of law.
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I would go to another garage and ask them to warranty claim for it.
No reason why it should not be picked up 100%. It’s a manufacturing defect. They already admitted this and paid 100% for other folks. I would expect this would be covered under some kind of “fit for purpose” type of law.
I had already written to VW and quoted CRA 2015, not fit for purpose, or of reasonable quality. It should last longer than 41 months! A holding email has been received.
The local dealer did tell me today the roof surround cost is £986 + VAT! Assuming that's true, then VW's goodwill offer is fair, but I still think it should be done FOC. I like a challenge!
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A fair offer when the car is quite a bit older than 41 months for a known manufacturing defect…
Keep pursuing. It’s not like your garage is going to revoke the offer.
Wait for VW to get back/try another local dealership.
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Hello All,
My first post on the forum, as up ‘til now all my questions have been answered in all the threads on the forum.
I picked up my 69 plate in September with 3 months of the 3 year manufacturer warranty remaining, and after getting through the winter with no crack I thought I’d be clear of the issue!
Low and behold the cold snap over the 1st week in February, and a crack appeared on the passenger side, with the car 10 weeks out of its 3 year manufacturer warranty (6% over).
(https://i.postimg.cc/7YfX83N9/Cracked-Surround2023.jpg) (https://postimg.cc/F7X00J8k)
Initially the local dealer would not progress a claim, advising I speak to VW Customer Services UK, who advised they could not progress without an investigation. Booked the car in with the local dealer (2nd person I’ve dealt with has been so helpful), and VW will cover the cost of the part, and I’m expected to cover the labour. Car is 6% outside of warranty so shall be progressing VW to also cover the labour, and shall look into the trading standards when something “… is just outside of the warranty…”.
The local dealer is then arranging a quote from a coachworks shop for the surround replacement, which to me doesn’t seem right, or more the local dealer has no experience in replacing a surround.
The forum post https://www.golfmk7.com/forums/index.php?threads/cracked-sunroof-surround.414743/ contains a technical bulletin https://static.nhtsa.gov/odi/tsbs/2016/MC-10122113-9999.pdf for sunroof work, so VW service centres should be able to carry out the repair?
I might call around other dealers service centres in the area too see what they say.
My other concern is, is this going to be a 3 year cost, as the surround suffers torsional forces from body roll, as well and expansion and contraction during cold/hot spells...
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@dilligolf; welcome to the forum. Although it’s very annoying, I think I’d be inclined to go with VW’s offer of covering the cost of the part.
I’ve read on forums in the past where warrantable issues have arisen just outside the warranty period and customershave pushed for VW to cover 100% of the cost (parts and labour) after VW have made an initial offer to cover part of the cost. VW have then withdrawn their initial offer, leaving the customer to fund 100% of the cost.
I maybe wrong but I believe that there was at least one other case on this forum where the work to replace the cracked sunroof surround was carried out by a third party body shop, so contracting out these types of job does happen. Edit; see posts #143 and #143 on page 15 of this discussion thread.
The technical bulletin you’ve provided the link to is a VW USA document, so whether or not sunroof repairs are carried out by a VW dealer or the work is contracted out may be different in the US compared to the UK.
Good luck with getting this resolved, and please keep the forum updated on progress and the outcome.
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Mine was also replaced by a third party, a windscreen fitter. I wouldn't expect a VW bodyshop to employ windscreen fitters so that sounds right to me too. Mine has been fine since it was replaced back in September 2020, the fitter apparently said there wasn't enough bonding material which presumably meant there were voids allowing too much flex in the surround. Hope you get yours sorted satisfactorily.
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Welcome to the forum dilligolf.
If you see my post on the previous page, VW are covering the part cost and I'm paying for the labour. Mine was 5 months OOW, and is booked in for 28 March for 2 days. My local dealer didn't bother trying via the All in warranty route. They went straight to VW. Good luck in getting it resolved.
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Thank you @SRGTD, thanks for the fore-warning, and for the info of the surround being replaced by a 3rd party.
The technical bulletin – acknowledge is USA specific, I assumed as the bulletin covered parts which looked like they were under the surround, I assumed VM service centres would have been trained in the removal of a surround.
Hi @watts, I read you posts which were helpful, and interesting to hear yours was replaced by a windscreen fitter, which makes sense as its glass related.
Do you know how it was arranged via a windscreen fitter, was it VW put you in contact with a body shop, who then subcontracted to the windscreen fitter? I can only assume the windscreen fitter has prior surround experience if they’re able to spot the lack of bonding material..
Hi @funboxter, yes saw your post also, and we’re in the same boat. Is your dealer arranging the repair via a body shop, or windscreen fitter?
In full agreement with you the surround, or the original fitting of the surround was a manufacturing defect.
What irks me and I’m sure it does you all too, is a known problem, and while not a manufacturing defect of the car, the poor construction on the assembly line leads to a component failure.. with VW negligent in some way.
Thanks all for you replies, and will keep you updated.
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This shows the process to change the panel, might be of interest:
https://www.vwgolf.org/removing_and_installing_front_trim_for_sliding_sunroof-625.html
The dealer took the car to their own bodyshop where the windscreen fitter completed the work. They had the car for three days.
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This shows the process to change the panel, might be of interest:
https://www.vwgolf.org/removing_and_installing_front_trim_for_sliding_sunroof-625.html
The dealer took the car to their own bodyshop where the windscreen fitter completed the work. They had the car for three days.
Thanks @watts.
That’s a handy doc! I was surprised when the dealer mentioned cutting, but it now makes sense from reviewing the doc.
I’ve downloaded it for reference, and can only hope the 3.2 hours of labour will cover all the work as advised by @funboxster
Cheers again
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Hi @funboxter, yes saw your post also, and we’re in the same boat. Is your dealer arranging the repair via a body shop, or windscreen fitter?
In full agreement with you the surround, or the original fitting of the surround was a manufacturing defect.
I'm afraid I don't know the answer to that. They want it for 2 days and they're providing a courtesy car. I'll ask when it goes, who's doing the work.
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Mine went through a body shop also.
They had actually done 7 iirc over the past couple of months when I took mine in. They also said mine would be the last as the payment to time needed did not justify them taking the work.
It’s not a quick job to do well/thoroughly as I understand it.
Just mentioning in case you are paying for labour.
As a side note (again from memory) it wasn’t lack of glue that was the issue it was rather too much where it did not allow for any flex/movement.
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Thanks @funboxster and @CookieMonsterGTi,
I’m waiting to hear back from the dealers who are determining the labour costs, my fear is as it’s out of warranty, and I assume it takes more than the 3.2 hours, it will be a hefty bill as @CookieMonsterGTi alluded to with the body shop payment to time…
In the mean time I’ve put a good old strip of Sellotape over the crack during this rainy / snowy week!!
Cheers again
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Hello All,
My first post on the forum, as up ‘til now all my questions have been answered in all the threads on the forum.
I picked up my 69 plate in September with 3 months of the 3 year manufacturer warranty remaining, and after getting through the winter with no crack I thought I’d be clear of the issue!
Low and behold the cold snap over the 1st week in February, and a crack appeared on the passenger side, with the car 10 weeks out of its 3 year manufacturer warranty (6% over).
(https://i.postimg.cc/7YfX83N9/Cracked-Surround2023.jpg) (https://postimg.cc/F7X00J8k)
Initially the local dealer would not progress a claim, advising I speak to VW Customer Services UK, who advised they could not progress without an investigation. Booked the car in with the local dealer (2nd person I’ve dealt with has been so helpful), and VW will cover the cost of the part, and I’m expected to cover the labour. Car is 6% outside of warranty so shall be progressing VW to also cover the labour, and shall look into the trading standards when something “… is just outside of the warranty…”.
The local dealer is then arranging a quote from a coachworks shop for the surround replacement, which to me doesn’t seem right, or more the local dealer has no experience in replacing a surround.
The forum post https://www.golfmk7.com/forums/index.php?threads/cracked-sunroof-surround.414743/ contains a technical bulletin https://static.nhtsa.gov/odi/tsbs/2016/MC-10122113-9999.pdf for sunroof work, so VW service centres should be able to carry out the repair?
I might call around other dealers service centres in the area too see what they say.
My other concern is, is this going to be a 3 year cost, as the surround suffers torsional forces from body roll, as well and expansion and contraction during cold/hot spells...
Did you not buy from VW if so it should come with a two year used approved warranty.
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Did you not buy from VW if so it should come with a two year used approved warranty.
VW’s Approved Used warranty is an insurance product that essentially covers electrical and mechanical components against failure. As with all insurance products there are exclusions, one of which is ‘all bodywork’ (page 13).
The definition of bodywork in the warranty booklet (page 7) is;
‘all bodywork, paintwork, body component (including encased aerials, gas struts, sunroof assemblies, soft top roofs, and seat frames, strikers, hinges or any component which may require adjustment from time to time).’
So, as sunroof assemblies fall within the definition of bodywork and bodywork’s excluded, there’s no cover for sunroofs under the VW’s Approved Used warranty.
Link to the current VW’s Approved Used warranty booklet;
https://www.volkswagen.co.uk/idhub/content/dam/onehub_pkw/importers/gb/downloads/brochures/used-cars/approved-used-benefits/Used_Car_Warranty_Booklet_November_22.pdf
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Did you not buy from VW if so it should come with a two year used approved warranty.
VW’s Approved Used warranty is an insurance product that essentially covers electrical and mechanical components against failure. As with all insurance products there are exclusions, one of which is ‘all bodywork’ (page 13).
The definition of bodywork in the warranty booklet (page 7) is;
‘all bodywork, paintwork, body component (including encased aerials, gas struts, sunroof assemblies, soft top roofs, and seat frames, strikers, hinges or any component which may require adjustment from time to time).’
So, as sunroof assemblies fall within the definition of bodywork and bodywork’s excluded, there’s no cover for sunroofs under the VW’s Approved Used warranty.
Link to the current VW’s Approved Used warranty booklet;
https://www.volkswagen.co.uk/idhub/content/dam/onehub_pkw/importers/gb/downloads/brochures/used-cars/approved-used-benefits/Used_Car_Warranty_Booklet_November_22.pdf
Bummer.
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Welcome to the forum dilligolf.
If you see my post on the previous page, VW are covering the part cost and I'm paying for the labour. Mine was 5 months OOW, and is booked in for 28 March for 2 days. My local dealer didn't bother trying via the All in warranty route. They went straight to VW. Good luck in getting it resolved.
My car went in yesterday for the replacement surround and I collected it an hour ago. The work was done offsite by my local dealer's own bodyshop(Peter Cooper), as, out driving yesterday, I saw my car go past on other side of road, and I rang to query where it was going!
The total bill was £1408 and I paid £303 towards it for the labour-3.2 hours @£79ph+ VAT. The surround, adhesive, primer, etc was £921 exc VAT. The new surround is warranteed for 2 years.
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Good you have it sorted, funboxster. Happy with the job?
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Yes thanks, Watts. The dealer was very helpful and provided a courtesy car. Ask me in 3 years, if it goes again! Hopefully, it's been done properly now.
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Repair update.
Car was with the bodyshop for a couple of weeks but I think the repair only took 2 days.
£550 later and cant tell its been replaced.
Off topic was £215 the week before to replace a new tyre with a sidewall bulge following a big pothole.
Expansive month :huh: !