GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: adw555 on 07 September 2009, 14:41
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so it's been 6 weeks to the day that I picked up my brand new mk 6 Golf GTI. It's also been 6 weeks I've have a car with an engine fault (erratic idle). They've replaced the throttle sensor and now this morning they tried the throttle body. Still got the problem and they are clueless as to what it is. The mecahnic came out in the car with the laptop hooked up and it was easily reproduced in town traffic. All they can say is they'll send the logs off again and see if VW can suggest anything. I'm not holding my breath as VW have already said they have never seen this before.
Frankly I'm disgusted that I've had to put up with a brand new car being faulty from the start and here we are 6 weeks on, and I'm no better off. VW customer care don't care or want to know. They just tell me my dispute is with the supplying dealer...thanks VW, that's nice of you! :angry:
So, I presume it's time to start talking to Trading Standards, my solicitor...anyone who'll help I guess.
I'm jealous of you all that have got your new cars and are enjoying them. Mine's spent most of the last 6 weeks sitting in my garage waiting for someone to fix it.
I know they won't let me reject the car until they've replaced more or less everything they can think of..even then I know it'll be a fight.
Has anyone rejected a car successfully from VW here ?
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Not sure where you are in the UK, but it might be an idea to see if you can get someone with VCDS to help troubleshoot your car (yes I know the dealer should be doing this).
Not sure exactly whats said verbally between you and your dealer but I have sympathy for the probs your having.
If it was me, and I had the problems you have, as I said I dont know whats said verbally as that may sway my decision, but the car would be at the dealers, they have my details, and I'd tell them not to phone me until its fixed or if they cant fix, its replaced with a new car.
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Sorry to hear of your plight. It must be really frustrating with everyone passing the buck like that and not actually making any progress. :sad:
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so it's been 6 weeks to the day that I picked up my brand new mk 6 Golf GTI. It's also been 6 weeks I've have a car with an engine fault (erratic idle). They've reaplaced the throttle sensor and not this morning they tried the throttle body. Still got the problem and they are clueless as to what it is. The mecahnic came out in the car with the laptop hooked up and it was easily reproduced in town traffic. All they can say is they'll send the logs off again and see if VW can suggest anything. I'm not holding my breath as VW have already said they have never seen this before.
Frankly I'm disgusted that I've had to put up with a brand new car being faulty from the start and here we are 6 weeks on, and I'm no better off. VW customer care don't care or want to know. They just tell me my dispute is with the supplying dealer...thanks VW, that's nice of you! :angry:
So, I presume it's time to start talking to Trading Standards, my solicitor...anyone who'll help I guess.
I'm jealous of you all that have got your new cars and are enjoying them. Mine's spent most of the last 6 weeks sitting in my garage waiting for someone to fix it.
I know they won't let me reject the car until they've replaced more or less everything they can think of..even then I know it'll be a fight.
Has anyone rejected a car successfully from VW here ?
I've got a similar issue with my MKV and incidentally, the stealer wanted £150+ and a new PCV to fix it, despite the PCV having naff all to do with my issue (dodgy idle and erratic boost level). :undecided:
Later, a visit to a very good local Indy showed VW's assessment to be complete ball0cks and it was more likely to be a faulty coil pack, which cost £25 (ish) to replace.
The Indy logged the fault on VAGCOM (misfire, cylinder 1) and cleared the log. They then moved the dodgy coil pack to cyllinder 2 to test their theory. Contrast the price between the two courses of action?
The MKV section has loads of chat on dodgy idle (MAF sensor, ECU issues, DV cracking, etc), so arm yourself with that knowledge and take it to an Indy, or a more reputable VW dealer (see 'good guys' section) for a second opinion.
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I had something similar happen to me a few years ago with a new Passat company car. It had problem after problem and I phoned VW customer services and asked that they take my car back to the dealer, loan me the same spec vehicle and only return it once it was repaired.
I would not normally jump up and down too much as things go wrong, they are only machines after all, but in my case the Passat had been back 9 times in 2 months including a roadside breakdown that left me stranded. What you are experiencing it is not unreasonable to ask that they loan you a VW UK sourced GTI or GTD for the duration that your car is sorted out. It is a real shame that this has not already been offered to you as this in my view is basic customer care especially when you consider the amount of money we pay for what is essentially "just a Golf"
I hope that it is resolved quickly and ammicably for you as the GTI is such a fantastic car.
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and when you get it back there'd better be a nice shiny RNS in it!
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Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. :wink:
My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.
Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement. :nerd:
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Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. :wink:
My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.
Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement. :nerd:
Very sensible advice, R32UK :smiley:
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Sorry to hear about this.. but hang in there!! there's a great car under there somewhere. :wink:
My advice would be to not get heated or stomp your feet but try to treat this as any other problem you encounter at work or walk of life. Once you start getting emotional it often clouds your judgement as to what is and is not classed as fair. Take a step back and adopt a step-by-step approach.
Most importantly (and this cannot be stressed enough) keep a full log of the time, date, whom you spoke to and the outcome of the conversation. This will ensure that should the matter go any further (which hopefully it will not) that its quite clear for others to see that you have been totally reasonable and its the dealership that have failed to keep their part of the agreement. :nerd:
Very sensible advice, R32UK :smiley:
Yep I like to think so..... but if that fails go kick them in their nads!! :grin:
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what exactly are the symptoms of the fault? and whereabouts in the country are you?
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what exactly are the symptoms of the fault? and whereabouts in the country are you?
I'm over in Northern Ireland. Car is 6 weeks old and the fault started to occur on day 2. When coming to a stop in town stop/start traffic the revs will not drop down to the normal 800rpm. They stick at anything from 1000 to 1600rpm. It's reasonably easy to reproduce by changing down from 3rd to 2nd. This causes the revs to rise, but normally they would drop down again when you dip the clutch...when my car is misbehaving they stick. Effectively the car can then drive itself..I don't need to touch the accelerator when it's 'stuck'. A blip of the accelerator to over 2k rpm brings the idle back down to normal.
It does this randomly. Car can be hot or cold. So far they have changed the throttle pedal/sensor and yesterday the throttle body.
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what exactly are the symptoms of the fault? and whereabouts in the country are you?
I'm over in Northern Ireland. Car is 6 weeks old and the fault started to occur on day 2. When coming to a stop in town stop/start traffic the revs will not drop down to the normal 800rpm. They stick at anything from 1000 to 1600rpm. It's reasonably easy to reproduce by changing down from 3rd to 2nd. This causes the revs to rise, but normally they would drop down again when you dip the clutch...when my car is misbehaving they stick. Effectively the car can then drive itself..I don't need to touch the accelerator when it's 'stuck'. A blip of the accelerator to over 2k rpm brings the idle back down to normal.
It does this randomly. Car can be hot or cold. So far they have changed the throttle pedal/sensor and yesterday the throttle body.
This is exactly what my MKV did. If the throttle body replacement hasn't worked it could be something completely unrelated - DV, coil pack, etc
Try Googling 'VW independent garages Northern Ireland' or something? Sorry to repeat myself, but surely a second opinion can't hurt..?
My Indy doesn't even charge for diagnostic visits (of which there's been a few)!
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could be coilpacks.. the mechanics at wherever you've taken the car should be looking at those next really. Elimination process!
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You shouldn't have to go to an independant.
The car is new and under warranty, the supplying dealer has a legal obligation to sort this.
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You shouldn't have to go to an independant.
The car is new and under warranty, the supplying dealer has a legal obligation to sort this.
Agreed, but if it's a gratis diagnostic and it fixes the problem...
could be coilpacks.. the mechanics at wherever you've taken the car should be looking at those next really. Elimination process!
Yes. From MKV forum research, I'd think coil pack/spark plugs would be next to check. DV after that...?
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what exactly are the symptoms of the fault? and whereabouts in the country are you?
I'm over in Northern Ireland. Car is 6 weeks old and the fault started to occur on day 2. When coming to a stop in town stop/start traffic the revs will not drop down to the normal 800rpm. They stick at anything from 1000 to 1600rpm. It's reasonably easy to reproduce by changing down from 3rd to 2nd. This causes the revs to rise, but normally they would drop down again when you dip the clutch...when my car is misbehaving they stick. Effectively the car can then drive itself..I don't need to touch the accelerator when it's 'stuck'. A blip of the accelerator to over 2k rpm brings the idle back down to normal.
It does this randomly. Car can be hot or cold. So far they have changed the throttle pedal/sensor and yesterday the throttle body.
Possible faulty clutch pedal switch? What happens if you double dip the clutch pedal? Or let the clutch pedal 'snap up' by itself, rather than easing it up with your foot? You'd need to fully press the clutch pedal, then slide your foot off sideways.
HTH
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UK consumer law dictates that you have to give the dealer three attempts to fix the problem before rejecting the vehicle as not up to standard. I think i would double check this with trading standards and then write to the Dealer Principal / Sales Director, detailing the faults, dealer visit dates and your desire to reject the car. They will probably try to find a replacmenet vehicle, but this could leave you without a car or driving a faulty one in the interim. They will probably ask for the difference in price between your car now and the cost of a new one (even at 6 weeks old !). I'd stand firm for a striaght swap, again with advice from trading standards/citizens advice.
I successfully rejected a new car in 2006, but i never drove it out of the showroom (paintwork swirled on PDI) - they tried to revallet and then hide it with Zymol wax (the showroom smelt nice !!), but i wasn't having it. Not doubt a little easier to reject a car sat in the plate glass showrrom than one thats used, but i think you have a very valid case. If i can get a satisfactory result from Porsche i'm sure you can from VW.
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So the dealer has had the car for 3 days now and not found the issue. They are working with VW technical who seem to be as confused as the dealer. They think it's a vacuum leak somewhere. If they pull the dipstick out a bit and run the engine it seems to create the same 'high idle' symptoms.
I've had their demo GTI for the week and this morning it stuck at 1000rpm when warm at a junction!!.
So both cars came in about the same time to the dealership.
1. is there a more common issue here ? - unlikely as it doesn't seem to be happening to any of you
2. is my car and the dealers got a part from a faulty batch ?
3. could they both have been give contaminated fuel by the dealer ...would that cause the same symptoms?
...we'll see what happens all getting very tedious.
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if they suspect a vac leak surely the next logical step is a pressure test while the engine is still warm. coloured/UV tainted smoke pumped in at high pressure and watch for leaks!
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Adw didnt realise until now you were in N Ireland, PM me the name of the dealer, or post it here if you like. I live in N Ireland too. I used to work at one of the dealers many years ago and I still have a lot of contacts in VW. How helpful has the dealer concerned been to you? I willl sure see what I can do for you mate.
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So VW tech want the dealer to replace the Crankcase Breather Valve...we'll see if that sorts it :undecided:
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Sorry to see your problem continues. I mean, good lord it's just a car engine - you'd think a VW garage would be able to fix s VW, wouldn't you? So much for fancy diagnostics, huh.
This sort of thing kind of puts me off buying a new car. My Dad's MkIV had a simple problem which various VW 'technicians' and 'specialists' failed to diagnose, or wanted to spend literally £1000+ replacing one component at a time. In the end, I got a Haynes manual, talked to a few people on another forum, used my brain and fixed it myself, for nothing.
Before I put down any money on a new car, I'm going to see if the dealer will enter into a written agreement to replace the vehicle if found to be faulty.
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well, 11 weeks on, 8 visits (80 miles round trip each) and still the car is faulty..
So far replaced :
throttle position sensor
throttle body
PCV valve
Can't believe I've had to put up with this fault from new. Has put me off ever buying a VW again.
I must be close to being able to reject it now :sad:
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Park outside the front door sof the forecourt with A4 sheets of paper detailing the hassle you've had and DON'T hand in the keys.
THat'll get it fixed as the last thing they'll want is prospective buyers seeing that!
nick
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Park outside the front door sof the forecourt with A4 sheets of paper detailing the hassle you've had and DON'T hand in the keys.
THat'll get it fixed as the last thing they'll want is prospective buyers seeing that!
nick
+1
picket the damn place
its not your fault
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well, 11 weeks on, 8 visits (80 miles round trip each) and still the car is faulty..
So far replaced :
throttle position sensor
throttle body
PCV valve
Can't believe I've had to put up with this fault from new. Has put me off ever buying a VW again.
I must be close to being able to reject it now :sad:
i would say so. Has your local Trading Standards offered any advice?? :huh:
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Going to try and have a word with Trading Standards tomorrow. According to the dealer I can't reject it until they have had enough time to attempt to fix it. They now just want me to leave it with them again for a week or longer so they can drive it about while it's hooked up to their system AGAIN..the problem is the issue is intermittent. I drove 100 miles in it yesterday and it didnt happen. I did 15 miles today and it happened 3 times....
I keep the car immaculate and the thought of it kicking about the workshop and at the mercy of the old dears parking their polo's beside it (in the hours that I've sat waiting for them looking at my car I've seen some scary near misses in the carpark!) is just depressing :sad:
Almost ready to give in and sell it back and walk away....I've used up 6 or 7 days leave to go back and forwards to the dealer and it's starting to become quite stressful and affecting work. I'm lucky I have an understanding employer but even they are beginning to get fed up.
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According to the dealer I can't reject it until they have had enough time to attempt to fix it.
11 weeks and 8 visits is more than enough time. They are incompetent. Reject it.
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I really hope you get your car sorted, its getting beyond a joke now. I truly hope you don't start hating the GTi because of whats happened.
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Thanks guys....hope you are all enjoying your new cars. I know there is a great car under there somewhere but after so long I've given up on mine.
I've sent VW UK a link to this topic to show them how shocked people are I've had to put up with this for so long.
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That really isn't on. At the least they should be giving your their GTI demonstrator so you are getting the car you have paid for while yours is being looked at.
That must really sour the whole experience for you. Even when its fixed you're going to be wary and wondering whats going to go wrong next :undecided:
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have you thought about trying an independent specialist?
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Thanks guys....hope you are all enjoying your new cars. I know there is a great car under there somewhere but after so long I've given up on mine.
I've sent VW UK a link to this topic to show them how shocked people are I've had to put up with this for so long.
Hi VW, where's my GTi !!
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Hi VW, where's my GTi !!
:grin: :grin:
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That really isn't on. At the least they should be giving your their GTI demonstrator so you are getting the car you have paid for while yours is being looked at.
To be fair to the dealer they gave me their demonstrator when they had mine in for 3 days the last attempt...but it's still not the same as having your own car that you paid good money for..
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have you thought about trying an independent specialist?
I'm at the point of trying anything. I'm not aware of any VW specialists in N Ireland at the moment, but it's maybe time to find one. I'm also not sure if someone other than a VW dealer tries to fix this will affect the warranty ?
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checklist for when you go to Trading Standards tomorrow make sure you do the following
1) tell them its a safety issue as in the car can and will move by itself
2) If you have any of it on finance / credit card etc take that with you as they will require that
i presume you've changed nothing on the car itself as this will null your right to reject the car. Also its within the 6 month period you have to reject the car under saftey grounds
Hope that helps
(missus works for Trading Standards :wink:)
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Thats a good idea regarding the finance. Whoever you took finance out with technically owns the car till you pay them off. Don't these companies give you insurance ? So if VW mess you around, you can always claim back from your finance company.
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Thats a good idea regarding the finance. Whoever you took finance out with technically owns the car till you pay them off. Don't these companies give you insurance ? So if VW mess you around, you can always claim back from your finance company.
you do have some rights but it depends on the type of finance and the terms and conditions
Hopefully the OP's Trading Standards will be able to advise him fully - my missus has dealt with them on matters and says they are excellent. Even has some power that we don't have over here!
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checklist for when you go to Trading Standards tomorrow make sure you do the following
1) tell them its a safety issue as in the car can and will move by itself
2) If you have any of it on finance / credit card etc take that with you as they will require that
i presume you've changed nothing on the car itself as this will null your right to reject the car. Also its within the 6 month period you have to reject the car under saftey grounds
Hope that helps
(missus works for Trading Standards :wink:)
Thanks for the info Rhyso :-) I traded my old mk 5 GTI in against the new car and used a personal loan for the rest so I'm not sure that is the same as finance contract, but I'll ask my bank anyway.
Thanks for all your help guys.
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checklist for when you go to Trading Standards tomorrow make sure you do the following
1) tell them its a safety issue as in the car can and will move by itself
2) If you have any of it on finance / credit card etc take that with you as they will require that
i presume you've changed nothing on the car itself as this will null your right to reject the car. Also its within the 6 month period you have to reject the car under saftey grounds
Hope that helps
(missus works for Trading Standards :wink:)
Thanks for the info Rhyso :-) I traded my old mk 5 GTI in against the new car and used a personal loan for the rest so I'm not sure that is the same as finance contract, but I'll ask my bank anyway.
Thanks for all your help guys.
As i posted earlier you have to give them three attempts to fix the problem - 8 visits in 11 weeks is more than enough. Take advice from trading standards, and then put the rejection to the dealer principal in writing (letter, not email), detailing the fault, all visit dates and parts changed - send by registered post.
You cannot gain from the deal, so don't expect a full refund for an 11 week old car. Yoiu are entitled to fair value though, and state the cost to you by travelling 640 miles to find a resolution over these weeks.
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Hi Guys... I am new to this forum so Hi..... :laugh:
ADW555
I feel for you.... BUT STAND UP FOR YOUR RIGHTS..... Stop being messed about...
For what its worth and this is what I would do.... Contact Consumer direct without any further delay.... see what they say... But regardless of that you should be on the phone to VAG HQ and climbing the walls... Not agressevly but firmly and get to speak to the someone in the hierarchy.... and DON'T take no for an answer... Just keep pushing...
I would also ask you dealers - Steelers for their area managers number and get him involved...
I can't belive that you have let this run for so long and not pursed them.... The dealers are just fobbing you off and they sound useless.... It is unreasonable for them to expect you to take 6 days LEAVE to sort this out....
I would be making such a fuss and I would not take any more crap from them....
Selling laws are the same for cars as any other purchase and this car IS NOT FIT FOR THE PURPOSE THAT IT WAS SOLD FOR..... And has been faulty from the day it was delivered...
You Have been more than understanding and VAG have A LEGAL responsability to you, & to sort this matter out & I would be also DEMANDING some sort of compensation for your FUEL, TIME & Loss of Earnings...
The More you sit back and let them walk all over you the more they will.... Until your six months is up and they can walk away from it....
RANT OVER...
I Work In Retail & Run My Own Company... So I have some understanding of what they are trying to do... Not That I do anything like that... All you do is lose customers and Times they are a hard....
VAG can't afford to Pee Off Good Customers like yourself.....
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DO NOT contact Consumer Direct
Biggest pile of crap going - my missus is forever sorting out the problems THEY created :shocked: :shocked:
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Is that the old Citizens Advice Bureau?
I agree with Rhyso, leave them well alone. My old man worked for them, and while I'm not slating him as he is very intelligent and articulate, It is or at least was basically run with mostly volunteers who had been on a half days course!!
When I had problems with an XR2 I bought from the garage I originally realised the CAB were terrible and resorted to Trading Standards. Much better and professional service, who actually investigate rather than just advise.
I think you have offered them enough chances personally and you should contact the area manager documenting the scale of the problem and listing exactly any communication you have had with the garage, times it has been in for repair and how long, miles accrued and how many days annual leave you have had to take. This is now no longer acceptable.
What about your lawyer? Most will write the first letter free of charge and my be enough to make them realise you are serious.
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Your contract is with the supplying delaer, not the area manager or VW UK - you need to reject the car with the dealer principal / director.
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Your contract is with the supplying delaer, not the area manager or VW UK - you need to reject the car with the dealer principal / director.
Yes I know but if the supplying dealer is a national outfit then it is best to contact the area manager of that company. The more managers that know the more they can't be bothered with the hassle.
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The dealers are messing him about....
You HAVE to take it up with VAG as ultimate responsability lies with them as the manufacturer...
The dealers are only A FRANCHISE....
I have had many arun in with Audi over the years and I have always found the ONLY way to get the Numpty dealers to do something is to escalte the case to the area manager and then with VAG themselves....
Sorry guys the rule with companies like these is who shouts loudest and most gets the job sorted....
Why waist yet more more money & time on solicisters..... Try Consumer direct... Tell VAG & the dealers they are involved, you just have to make first contact with 'em and put the fear of god into the dealers.... Threaten to take it to a newspaper....Anything to get them fecking moving.....
Its Crap.....
KNOW YOUR RIGHTS & USE EM.....
Take my advise and get somewhere or do nothing and get walked all over.... Just like whats happening now!!!!
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So spoke to Trading Standards and they said it's time to put in writing to the dealer I want to reject the car. I am hoping I can push for a new replacement and not a car the same age/milage as that's likely to be a demonstrator!!. I did bring the car back after two days with 60 miles on it and they told me to keep driving it until a fault was logged...or else I would have rejected it there and then..
we'll see how things go.
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Good luck.
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So spoke to Trading Standards and they said it's time to put in writing to the dealer I want to reject the car. I am hoping I can push for a new replacement and not a car the same age/milage as that's likely to be a demonstrator!!. I did bring the car back after two days with 60 miles on it and they told me to keep driving it until a fault was logged...or else I would have rejected it there and then..
we'll see how things go.
Good... Detail everthing.... Time off... costs etc etc.... and point out that your are looking for a new car as compensation for all your out of pocket expenses... or Money to the value of same.... Get your work to do a loss of earnings letter etc.....
Some will say thats to much but ask for nothing get nothing.... Ask for the sky and you may get something as a goodwill gesture....
BUT YOU MUST SEND A COPY By Recorded Delivery To;
1- The Stealers
2- The Area Manager.
3- VAG UK's Managing Director..
The Audi Guy Is Called Jerramy Hicks I Think... Sure someone on here will know who it is...
And point out That you have taken the matter up with TS.... & that your solicit0r is waiting to get involved... It's just a threat but worth noteing... Also tell them you are spreading the word via this forum about how bad the dealers are!!!!!
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hello adw555 and all others who have contributed to this thread
sorry to hear about the troubles with the new motor - it kind of gives me goosebumps with my car (when i hopefully will eventually get it) which may have problems like this, i really hope this gets sorted
further to X4MGS's post, just to throw a curveball in there, how about also forwarding a copy of any correspondence to a motoring magazine such as Auto Express and the like (somebody may have suggested this already, can't remember), I vaguely remember there may be a column in there championing poor customer service issues such as this one, with the clout of national exposure, it might be enough to 'help it along' as it were?
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All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.
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Guys, shouting and balling and contacting every magazine and TV show in the country will achieve NOTHING. All its likely to do is limit your options with the supplying dealer.
Take some advice from someone who HAS rejected a car, write to the dealer manager/principal or sales director.
List your reason for rejection, visits made for items to be rectified and the results etc. Listing your last 10p of fuel and bus fare just puts their backs up.
Your ideal result is to have use of this car or another until a replacement arrives. Calmness and firmness is the key here. Its the dealership who will have to find a replacement car, at their cost. If they feel you want every last penny of expenses then they could well just refund your money minus fair wear n tear charges, and that position could lead you to court to find a better solution for you. Certainly contact customer services to inform them that you are rejecting the car in writing with your supplying dealer - they may offer to asisst in finding a quicker rebuild slot, dependent upon the dealers reaction.
VWUK are only responsible for allocating cars to their franchises and ensuring they represent the brand - if the dealer fails to achieve the VW level of satisfaction then VW simply drop them. VW may asisst in resolving the matter speedily , but thats all.
Timescales - it took me 2 weeks to get the money back, but that was on a car i left in the showroom with delivery miles, and the 2 weeks was down more to me signing to say i wasn't the first owner so they could remove my name from the V5 and claim the car to be new. It resold within days of them having it back on stock !
You could be looking at 4 weeks of polite negotiation - stress you have no confidence in the car and want a quick solution.
Until you get their initial response to your rejection its complete speculation what your next move is .
Good luck.
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All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.
All this says to me is that you didn't push hard them hard enough...
Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...
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All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.
All this says to me is that you didn't push hard them hard enough...
Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...
It was 4 years ago and i pushed very hard,if trading standards are telling you there is nothing you can do then you don`t have much chance,a £16,000 car is not the same as a £30 toaster and the rules are different.
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Guys, shouting and balling and contacting every magazine and TV show in the country will achieve NOTHING. All its likely to do is limit your options with the supplying dealer.
Seems to me your position was different... You didn't actually take delivery of the car... So they could then sell it on to someone who didn't notice or didn't care about the faults..
I completly disagree with you about a number of issues....
Listing your out of pocket expenses... If it goes to court if you have listed them in the first case you will then be able to claim for them.... I assume its more difficult to "BOLT" on these when it goes to a solicitor & court....
I think this guy has every reason to rant and rave at the Stealers - VAG etc... as He HAS BEEN VERY UNDERSTANDING... Time to stand your gound... and don't take any more sh!te from them....
Of course they dont want you to publicise there poor customer care....
I wouldn't care if it gets the dealers back up.... Might get them moving to resolve the issue properly...
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All this talk of rejecting the car,you don`t just get given the chance to reject a car, as long as the dealers are trying to fix the problem there is not alot trading standards can do,i had same problem with a car i had problems with from new(at least 10 times in there workshops and they had it for at least 4 months) ,contacted trading standards,head office for dealerships,head office for manufacture,car still had same fault 3 years later when i sold it.
All this says to me is that you didn't push hard them hard enough...
Also if its a while ago, which I guess it is, the OFT (Office of Fair Trade) have changed the law with regard to the "Sales Of Goods Act circa 1967"...
It was 4 years ago and i pushed very hard,if trading standards are telling you there is nothing you can do then you don`t have much chance,a £16,000 car is not the same as a £30 toaster and the rules are different.
As I Said it was a few years ago...
The sales of goods act does have special clauses for used motor traders... But as far as I Know the Law is the same wether you buy a new toaster or a new Car....
Hence why you can now reject a car!!!
Not Fit For The Purpose It Was Sold For....
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I bet you £5 he won`t be able to reject the car.Easy to say it but its a b loody nightmare when your trying to do it.
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I bet you £5 he won`t be able to reject the car.Easy to say it but its a b loody nightmare when your trying to do it.
You may be correct..... I know I have been ranting about this.... Nothing personal towards anyone here....
It just winds me up that the tossers (stealers) seem to be above the law that peeps like me have to deal with every day.... And guys are handing over 10's of thousands of hard earned cash... not a few 100's....
They will always try and pass the buck - hping that the guy will just give up and go away - There atitude - theres one born every day!!!!
So Who Cares.... wayne kerrs!!!!
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Uk law says you MUST give the dealer THREE attempts to fix the problem, you are the legallyentitled to reject it. My case was on one hand easier since it had delivery mileage, but realworld faults that can't be fixed are a stronger case than swirled paintwork as I had. Whether new or used the dealer will ultimately resell the car, either from that dealership or a sister site.
My view is claiming 6 days loss of earnings, fuel etc is only going to result in a cash settlement and no offer of a replacement Vehicle at no cost to the OP. It's only an opinion after all. I spent 3 weeks with no car as I'd sold my old one beforehand. The dealer tried to offer me alt cars in stock but none floated my boat spec wise so I never knew whether they'd have done a showroom car of higher value for the same price. In the end I nought a demonstrator from another dealership and saved myself 4k.
State your rejection and politely mention your time in driving back n to, but don't produce a long list of expenses. Not until you see their initial response. Honest john website is actually quite factual in it's advice on rejecting a car, better than his usual codswallop.
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So driving home from work tonight the issue arose, but in a more severe way. I knew coming to a junction the rpm was going to 'hang' and it did at around 1400 rpm. At a complete stop and out of gear the rpm then rose to over 2000 by itself before then dropping back to the normal 800....it's never revved itself like that before.
Actually no longer want to drive the car as I can't predict what it's going to do :sad:
Will ring the dealer tomorrow and let them know this car is not safe to be used.
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hello again - unfortunately I have no practical advice to offer Adw555, i'm just avidly following this thread hoping to see an amicable resolution to this issue between the customer and the dealer.
what gets me puzzled is how there seems to be no apparent procedure in place to deem a car completely out of order. there still remains that possibility however unlikely and however new and however well it is looked after that the car is not serviceable. this thread was started in early September and there seems to be no obvious solution to it. what if after 100 visits to the garage the problem still occurs? it's just wasting the customer's time, and the garage's time, after all i expect they probably want to be dealing with the more straight-forward warranty cases and servicing (where they make some actual money) and things like that.
and i think many members posting here forget that for some of us £23k ish for a new GTI is not just spare change out of a back pocket, to some it might be several years of hard graft - is it fair you save up for years so you can afford a nice motor, and then when you get it the most important component in the car, the heart and soul - the engine - starts going batshiz crazy randomly and might be a danger to yourself and passengers and other road users? i guess nobody ever said life was fair, but to me this just smacks of taking the michael and would say the majority of us would be properly peed off if we were in this guy's shoes, we're just lucky it's not happened to us (yet) and we have cars that work
i disagree with percymon's comment about writing to magazines etc will achieve nothing. it's only by making these events well known that we can iron out any unfairness consumers experience. We are after all customers one way or another, and would we want to be treated like this? I know I hella wouldn't.
as for the claiming of loss of earnings and the travel - i would perhaps agree that you shouldn't necessarily take the mick with that, but the fact that time off work has been taken and the cost of fuel and any personal inconvenience is worth something in an argument even if you aren't physically claiming compensation for it. surely there can be a call of judgement to say when it gets to whatever number of visits is too many already?
i really hope this gets resolved.
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hello again - unfortunately I have no practical advice to offer Adw555, i'm just avidly following this thread hoping to see an amicable resolution to this issue between the customer and the dealer.
what gets me puzzled is how there seems to be no apparent procedure in place to deem a car completely out of order. there still remains that possibility however unlikely and however new and however well it is looked after that the car is not serviceable. this thread was started in early September and there seems to be no obvious solution to it. what if after 100 visits to the garage the problem still occurs? it's just wasting the customer's time, and the garage's time, after all i expect they probably want to be dealing with the more straight-forward warranty cases and servicing (where they make some actual money) and things like that.
and i think many members posting here forget that for some of us £23k ish for a new GTI is not just spare change out of a back pocket, to some it might be several years of hard graft - is it fair you save up for years so you can afford a nice motor, and then when you get it the most important component in the car, the heart and soul - the engine - starts going batshiz crazy randomly and might be a danger to yourself and passengers and other road users? i guess nobody ever said life was fair, but to me this just smacks of taking the michael and would say the majority of us would be properly peed off if we were in this guy's shoes, we're just lucky it's not happened to us (yet) and we have cars that work
i disagree with percymon's comment about writing to magazines etc will achieve nothing. it's only by making these events well known that we can iron out any unfairness consumers experience. We are after all customers one way or another, and would we want to be treated like this? I know I hella wouldn't.
as for the claiming of loss of earnings and the travel - i would perhaps agree that you shouldn't necessarily take the mick with that, but the fact that time off work has been taken and the cost of fuel and any personal inconvenience is worth something in an argument even if you aren't physically claiming compensation for it. surely there can be a call of judgement to say when it gets to whatever number of visits is too many already?
i really hope this gets resolved.
Very Well Said....
This is why I won't buy another new car fron VAG.... I have had too Many Run-Ins with their crappy Stealers...
The Only Way I ever got things sorted was by taking the matter to a much higher level and ultimatley with Audi UK...
Dont get me wrong I love VAG cars and currently run tmo a Mk2 Golf & an S2 Coupe....
Both are what I call proper VAG Cars before they were run by accoutants back in Germany...
Also Bear In Mind all the Stealers will be doing is passing on the warranty claims to VAG I bet you they are not losing a single penny out of this situation...
adw555
I would drop the car off and tell them that there is no way you want that car back and take the matter futher...
I would in fact park it right outside the stealers front door and DEMAND to see the MD or Whoever Is In Charge and don't move it...
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I see someone on another forum managed to reject their new golf and get their money back.
It was on paint issues rather than intermittent faults but it might give you an idea of how to go about it!
http://www.vwaudiforum.co.uk/forum/showthread.php?t=79652 (http://www.vwaudiforum.co.uk/forum/showthread.php?t=79652)
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This thread has been running for 4 weeks and the car was 6 weeks old at the start - sort yourself out with the rejection letter NOW, the longer you ponder the less your chances of a full refund or replacement car.
Do it !
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This thread has been running for 4 weeks and the car was 6 weeks old at the start - sort yourself out with the rejection letter NOW, the longer you ponder the less your chances of a full refund or replacement car.
Do it !
Absolutely!
You have rights as a consumer. Don't let them talk warranty issues. They sold you a product that is not right! The seller has the responsibility to sort it out. If you have given them 3 chances and they have failed to rectify a problem then you can and it your case should reject the car as not of satisfactory quality / not as described (it didn't say in advert- would break every week, did it?)
Send the letter now.
If that helps:
I am writing to you with regard to my new xxx which I purchased from xxx on xxx.
Immediately after taking delivery I noticed several faults which are detailed below. The car was returned to the service department on xxx to attend to these matters.
The faults remain which are of great concern to me on a brand new vehicle for this price which should be perfect.
Firstly, there are numerous xxx.
I’m sure you will agree that this situation is unacceptable on a new vehicle. It is of great concern to me that this could be the beginning of a fault that can only get worse over time.
I am willing to give your company one more chance to resolve these problems in full and permanently such that they do not re-occur. I am sure that you will agree that such problems are unacceptable and disappointing in a brand new car.
The Supply of Goods Act 1994 requires that a vehicle 'be of satisfactory quality, having regard to its age and price paid.'
If another attempt to fully and finally correct the faults detailed above is not successful I will reject the vehicle and demand either a replacement car to the same specification or a full refund.
I look forward to your early reply in writing, within a maximum of seven days.