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Model specific boards => Golf mk7 => Topic started by: brettblade on 18 September 2017, 18:30

Title: A year on...
Post by: brettblade on 18 September 2017, 18:30
So, just over a year since I collected my GTI PP.  Just over a week ago, my OH picked up a new a new Mini Cooper with JCW Chili pack.  Enough about that particular car, but it has made me realise that some of the things that I've been tolerating with the Golf aren't quite what you should expect...

Rattling in the dashboard, more so in Sport mode and lower down the rev range - 99% sure this is the soundaktor.

Creaky/squeaky door seals - solvable with gummi pflege but has been present since new.

Front suspension knock - this one is the one that concerns me most.  Over small bumps, manhole covers, potholes etc my car has a knocking from the front suspension that sounds like worn top mounts.  I can't remember ever NOT hearing it, I thought it was just a characteristic of the car but the comparative silence in the Mini prompted me to delve into a little bit further and it would seem like it's a common problem.

Would be interested to talk to anyone who has suffered from any or all of the above?
Title: Re: A year on...
Post by: mcmaddy on 18 September 2017, 18:40
Top mounts were a common failure but I would have thought VW might have sorted that now.
Title: Re: A year on...
Post by: brettblade on 18 September 2017, 18:45
Top mounts were a common failure but I would have thought VW might have sorted that now.

I'm at 13k now, but this has been happening since at least 5k miles (and in all honesty, I think it was from new!).
Title: Re: A year on...
Post by: I wanted a GTi on 18 September 2017, 18:47
Rattles, it's a Golf and they're not as well built at people/reviewers think they are and it's not a VW thing because I've had a fair few VW's and they were not as bad as the Golf. You can turn the soundaktor off but it shouldn't be causing the rattle.

The seals is something I've had a problem with on all of them until the head tech at Listers Coventry gave me a tin of(can't think of the name of it now) but I can find out.

The knocking suspension sound like a top mount and is something you should have addressed as soon as you noticed it.
Title: Re: A year on...
Post by: Bungleaio on 18 September 2017, 19:05
You should have to accept these issues. I don't have any of what you describe and I'm almost on 35k and just under 2 years old.

Get back to the dealer and get them to have a look at it.
Title: Re: A year on...
Post by: P6GTD on 18 September 2017, 19:44
One thing you might try.......
Unplug the soundaktor and live without it!
I did this 3 months ago and have never regretted a day since.
Title: Re: A year on...
Post by: kalimon on 18 September 2017, 19:58
The soundaktor is the single worse thing about the GTI. 
I disconnected it a week into ownership.
Why anyone puts up with it is a mystery to me.
Title: Re: A year on...
Post by: mcmaddy on 18 September 2017, 20:04
If the volume is turned off with vcds does it have the same effect as disconnecting it?
Title: Re: A year on...
Post by: Watts on 18 September 2017, 20:28
The soundaktor is the single worse thing about the GTI. 
I disconnected it a week into ownership.
Why anyone puts up with it is a mystery to me.

Careful now, you don't want to upset the soundaktor fans :whistle:

(https://s6.postimg.org/r94ek6idt/Screen-_Shot-2015-04-15-at-14.16.07.png) (https://postimages.org/)

I still rather like it :embarrassed:
Title: Re: A year on...
Post by: JoeGTI on 18 September 2017, 20:33
If you have a car with MIB2 then you can turn the stupid thing right down (set it to Eco mode in the "Individual" settings) which seems to effectively turn it off. I agree it's a hateful device and I cannot tolerate "Race" mode in the R because of it.
Title: Re: A year on...
Post by: kalimon on 18 September 2017, 20:38
The soundaktor is the single worse thing about the GTI. 
I disconnected it a week into ownership.
Why anyone puts up with it is a mystery to me.

Careful now, you don't want to upset the soundaktor fans :whistle:

(https://s6.postimg.org/r94ek6idt/Screen-_Shot-2015-04-15-at-14.16.07.png) (https://postimages.org/)

I still rather like it :embarrassed:
You should be ashamed of yourself :smiley:
Title: Re: A year on...
Post by: Watts on 18 September 2017, 20:43
I'm rightly ashamed of myself in just so many ways....

I shall put my soundaktor on full blast to annoy you when I pass Manchester on Friday :kiss:
Title: Re: A year on...
Post by: brettblade on 18 September 2017, 21:16
I'm forever in Comfort mode for the least rattle, in Sport it sounds like the bloody thing isn't bolted in.  It's on the to-do list, may as well take a look at that myself as I can sound deaden in there if need be.
Title: Re: A year on...
Post by: kalimon on 18 September 2017, 21:22
It's a 10 minute job to physically disconnect the thing
Title: Re: A year on...
Post by: brettblade on 18 September 2017, 21:38
It is, but occasionally I like to kid myself that it actually sounds somewhat lively.  OH's Mini sounds twice as good without any trickery.
Title: Re: A year on...
Post by: Watts on 18 September 2017, 22:04
brettblade, you have a few issues there, creaky door seals is easily sorted and common to more than VW, the rattle and the suspension noise needs to be referred to your dealer for rectification, but, can you report any positives? I have creaky doors (haven't got round to sorting that yet despite them being really annoying and having the oil to sort it...) and rattles on occasion here and there but I love the car, it has personality and liveliness with great comfort and performance. It looks superb and I like that there are upgrades possible that may or may not improve it but at least they make the car interesting and a project afterall, any car will get you around but you choose a GTI, GTD or R because you want them so surely there must be something about it that gets you going?
Title: Re: A year on...
Post by: fredgroves on 19 September 2017, 09:09
I'm sure you'll find some Mini issues soon enough, they aren't exactly known for trouble free motoring. Sounds like you are comparing a brand new car to a year old one.
Title: Re: A year on...
Post by: brettblade on 19 September 2017, 09:26
I'm sure you'll find some Mini issues soon enough, they aren't exactly known for trouble free motoring. Sounds like you are comparing a brand new car to a year old one.

I've had the rattle since day one, I actually had more rattles when I picked it up but something has settled somewhere and the one behind the clocks (apparently common) went away after a couple of months.  Knowing my luck I have a Friday afternoon car.   :grin:

I wasn't expecting to like the Mini as much as I do, it's genuinely a very well put together car and in a different league to the Minis of a few years ago.  Wouldn't swap, mind, but it is eye opening nonetheless - if you had asked me a month ago I wouldn't have even considered anything non-VAG.
Title: Re: A year on...
Post by: brettblade on 19 September 2017, 09:48
brettblade, you have a few issues there, creaky door seals is easily sorted and common to more than VW, the rattle and the suspension noise needs to be referred to your dealer for rectification, but, can you report any positives? I have creaky doors (haven't got round to sorting that yet despite them being really annoying and having the oil to sort it...) and rattles on occasion here and there but I love the car, it has personality and liveliness with great comfort and performance. It looks superb and I like that there are upgrades possible that may or may not improve it but at least they make the car interesting and a project afterall, any car will get you around but you choose a GTI, GTD or R because you want them so surely there must be something about it that gets you going?

Plenty of kit, handles great - don't get me wrong there are lots of positives too.
Title: Re: A year on...
Post by: fredgroves on 19 September 2017, 09:57
The big downside to the Mini for me is the bloody offset pedal position and a seat which I can't get just right for me.

Makes for painful driving - I had one a few months back for a weekend to test.

The rest of the car I loved but I drive 20k a year and would need surgery if I tried that in a Mini.
Title: Re: A year on...
Post by: brettblade on 19 September 2017, 10:03
The big downside to the Mini for me is the bloody offset pedal position and a seat which I can't get just right for me.

Makes for painful driving - I had one a few months back for a weekend to test.

The rest of the car I loved but I drive 20k a year and would need surgery if I tried that in a Mini.

Admittedly, I've not particularly tried to get comfortable in it - it's like it or lump it when it comes to OH's seat position as she can "never get it back right" if I move it!  I don't mind the pedals though.
Title: Re: A year on...
Post by: fredgroves on 19 September 2017, 11:51
I did 500 miles in a weekend with it - thoroughly tested!

Absolute agony for days afterwards.

Bought another Golf :D
Title: Re: A year on...
Post by: Wanderer7 on 19 September 2017, 21:20
I had a front suspension knock. Mainly when going over speed bumps.

I had it looked at by the garage when the car was in for service, and this is what they wrote on the job sheet:-

"Found creak on front lower wishbone bushes. Removed bushes and lubricated. Re-built, road tested, all OK."

This did indeed cure the fault!
Title: Re: A year on...
Post by: brettblade on 19 September 2017, 22:54
I had a front suspension knock. Mainly when going over speed bumps.

I had it looked at by the garage when the car was in for service, and this is what they wrote on the job sheet:-

"Found creak on front lower wishbone bushes. Removed bushes and lubricated. Re-built, road tested, all OK."

This did indeed cure the fault!

I believe that was covered by a TSB, so it's a possibility.  Sounds like driver's side top mount, but we shall see.
Title: Re: A year on...
Post by: brettblade on 22 September 2017, 17:50
Rattle in the dashboard sorted.  Soundaktor like I thought, or more specifically the wires to it.  Tightened up the bolt holding it in place, insulation tape around the wires and then small tie wrapped together for good measure.  No more rattle.

Just fed the door seals with a quarter of a bottle of gummipflege too, so hopefully that goes some way to stopping the door seals creaking.

Just the suspected top mounts to go now, booked in to the dealers on on the 9th October (first available date).
Title: Re: A year on...
Post by: mcmaddy on 22 September 2017, 18:11
I might try the same with my soundaktor and see if that cures a little rattle I've got.
Title: Re: A year on...
Post by: brettblade on 22 September 2017, 18:46
Spoke too soon after a lengthier test drive!  Creaky door seals cured though at least.
Title: Re: A year on...
Post by: brettblade on 23 October 2017, 09:35
The car was back to the dealers and after having the car for a full day and taking it for 4 test drives, they couldn't find a fault.  I took one of their technician's out and managed to replicate it, as it happened 99 times out of a 100 when pulling onto my drive.  To be fair to them, I did have difficulty replicating it but that's typical when you're trying to demonstrate a fault!  Agreed it must be either top mount or shock absorber, and they kept the car for the following two days and replaced the top mount first.  It now seems to be much better, and I must say in fairness to the dealers I didn't have any issues with them.  The knock was evident again last night though, when navigating a new housing estate with particularly large speed bumps (full width of the road).  Does anyone get anything similar on a car with DCC and 19s?
Title: Re: A year on...
Post by: I wanted a GTi on 23 October 2017, 09:58
The car was back to the dealers and after having the car for a full day and taking it for 4 test drives, they couldn't find a fault.  I took one of their technician's out and managed to replicate it, as it happened 99 times out of a 100 when pulling onto my drive.  To be fair to them, I did have difficulty replicating it but that's typical when you're trying to demonstrate a fault!  Agreed it must be either top mount or shock absorber, and they kept the car for the following two days and replaced the top mount first.  It now seems to be much better, and I must say in fairness to the dealers I didn't have any issues with them.  The knock was evident again last night though, when navigating a new housing estate with particularly large speed bumps (full width of the road).  Does anyone get anything similar on a car with DCC and 19s?

Not on a Golf but my wife had a problem with her S4 years back and the dealer tried everything to fix it except what she was telling them it was which was the subframe bolts. They kept saying it was down to it being a convertible.

She ended up getting new subframe bolts and getting them fitted locally and the  problem was gone.
Title: Re: A year on...
Post by: brettblade on 26 December 2017, 00:25
Still no closer to solving this one, barely driven the car over the last 6-7 weeks.  Will get it back to the dealers in the New Year but can see it being a protracted issue.
Title: Re: A year on...
Post by: brettblade on 10 January 2018, 10:23
Car went into the dealers yesterday, went out for a 40 minute test drive with one of their technicians.  Technician couldn't hear anything, but I certainly could.  We didn't manage to replicate it at its worst though, and I knew what I was listening for.  They were reluctant to do anything with not actually being able to diagnose anything, which is understandable.  I checked and confirmed there was a TPI for greasing the wishbone bushes and agreed that I would pay for the TPI to be applied and then claim the cost back if it cured the noise.  When I came to collect, they had carried it out under goodwill anyway - bonus!

I headed back to the same stretch of road where earlier that morning it was most evident, and the noise was very much suppressed.  If I'm being very picky, it is still there, but if I didn't know what to listen for then there is no way I would pick it up.  Hopefully this has cured it, but I've not had chance to get the car out for a longer drive yet.
Title: Re: A year on...
Post by: I wanted a GTi on 10 January 2018, 10:46
Car went into the dealers yesterday, went out for a 40 minute test drive with one of their technicians.  Technician couldn't hear anything, but I certainly could.  We didn't manage to replicate it at its worst though, and I knew what I was listening for.  They were reluctant to do anything with not actually being able to diagnose anything, which is understandable.  I checked and confirmed there was a TPI for greasing the wishbone bushes and agreed that I would pay for the TPI to be applied and then claim the cost back if it cured the noise.  When I came to collect, they had carried it out under goodwill anyway - bonus!

I headed back to the same stretch of road where earlier that morning it was most evident, and the noise was very much suppressed.  If I'm being very picky, it is still there, but if I didn't know what to listen for then there is no way I would pick it up.  Hopefully this has cured it, but I've not had chance to get the car out for a longer drive yet.

Dealer sending out a hard of hearing person to listen for a noise, that is not the first time it has happened. Had similar myself with a Volvo years back with front suspension knocking and the guy was Waring a hearing aid.

Good to see you have mostly sorted it out for you.
Title: Re: A year on...
Post by: brettblade on 10 January 2018, 12:04
Car went into the dealers yesterday, went out for a 40 minute test drive with one of their technicians.  Technician couldn't hear anything, but I certainly could.  We didn't manage to replicate it at its worst though, and I knew what I was listening for.  They were reluctant to do anything with not actually being able to diagnose anything, which is understandable.  I checked and confirmed there was a TPI for greasing the wishbone bushes and agreed that I would pay for the TPI to be applied and then claim the cost back if it cured the noise.  When I came to collect, they had carried it out under goodwill anyway - bonus!

I headed back to the same stretch of road where earlier that morning it was most evident, and the noise was very much suppressed.  If I'm being very picky, it is still there, but if I didn't know what to listen for then there is no way I would pick it up.  Hopefully this has cured it, but I've not had chance to get the car out for a longer drive yet.

Dealer sending out a hard of hearing person to listen for a noise, that is not the first time it has happened. Had similar myself with a Volvo years back with front suspension knocking and the guy was Waring a hearing aid.

Good to see you have mostly sorted it out for you.

Door seals are regularly fed so that's much improved now, and I ended up curing the rattle myself.  I took all of the plastic undertrays off the underside of the car while it was up on the ramp.  Found a load of small stones on the passenger side (directly underneath where the passenger seat is).  The noise was there from new so the stones must have been too, I've not had it since then.  Really odd that it would pretty much only ever happen in Sport mode though!

I think I now have an issue free car, but only time will tell when it comes to the knocking that was on the suspension.
Title: Re: A year on...
Post by: I wanted a GTi on 10 January 2018, 12:33
Car went into the dealers yesterday, went out for a 40 minute test drive with one of their technicians.  Technician couldn't hear anything, but I certainly could.  We didn't manage to replicate it at its worst though, and I knew what I was listening for.  They were reluctant to do anything with not actually being able to diagnose anything, which is understandable.  I checked and confirmed there was a TPI for greasing the wishbone bushes and agreed that I would pay for the TPI to be applied and then claim the cost back if it cured the noise.  When I came to collect, they had carried it out under goodwill anyway - bonus!

I headed back to the same stretch of road where earlier that morning it was most evident, and the noise was very much suppressed.  If I'm being very picky, it is still there, but if I didn't know what to listen for then there is no way I would pick it up.  Hopefully this has cured it, but I've not had chance to get the car out for a longer drive yet.

Dealer sending out a hard of hearing person to listen for a noise, that is not the first time it has happened. Had similar myself with a Volvo years back with front suspension knocking and the guy was Waring a hearing aid.

Good to see you have mostly sorted it out for you.

Door seals are regularly fed so that's much improved now, and I ended up curing the rattle myself.  I took all of the plastic undertrays off the underside of the car while it was up on the ramp.  Found a load of small stones on the passenger side (directly underneath where the passenger seat is).  The noise was there from new so the stones must have been too, I've not had it since then.  Really odd that it would pretty much only ever happen in Sport mode though!

I think I now have an issue free car, but only time will tell when it comes to the knocking that was on the suspension.

I had a multitude of rattles in my car from new and ended up removing all the door cards and using felt tape I now have a rattle free car. The one that was the hardest to sort was when the soundaktor was turned on at higher revs the dash rattled but it turned out to be the cover behind the rear view mirror. Turned the soundaktor off and it hasn't made a noise since.
Title: Re: A year on...
Post by: brettblade on 11 January 2018, 15:32
Knock still there!  On the brink of giving up with this.  Dealer can’t find anything, to be fair I can’t find anything when it’s on the ramp either.

I’m convinced it isn’t right on the basis that it doesn’t sound right and the passenger side doesn’t do it, but has anyone got a similarly specced car relatively local (19s and DCC) that I can cross check against?
Title: Re: A year on...
Post by: brettblade on 12 January 2018, 13:54
Case open with VW UK, not particularly very hopeful so far.  Gotten to the point now where the only time I drive the car is when I'm trying to replicate the knock so I can know the exact conditions needed to demonstrate it fully on a test drive.

Had enough, this is not an enjoyable ownership experience - settlement figure requested and now known!!
Title: Re: A year on...
Post by: brettblade on 16 January 2018, 19:21
Booked in with the dealers to basically drive it around for a week, it’s going in on Thursday morning.  Nothing to lose at this point really as all it does at the minute is occupy the drive!

Odds on “we can’t find anything”?
Title: Re: A year on...
Post by: hog_hedge on 16 January 2018, 20:04
Booked in with the dealers to basically drive it around for a week, it’s going in on Thursday morning.  Nothing to lose at this point really as all it does at the minute is occupy the drive!

Odds on “we can’t find anything”?

I can’t really help you but I wish you the best of luck and I hope you get the outcome that you’re looking for.
Title: Re: A year on...
Post by: brettblade on 16 January 2018, 22:01
Booked in with the dealers to basically drive it around for a week, it’s going in on Thursday morning.  Nothing to lose at this point really as all it does at the minute is occupy the drive!

Odds on “we can’t find anything”?

I can’t really help you but I wish you the best of luck and I hope you get the outcome that you’re looking for.

Much appreciated nonetheless.
Title: Re: A year on...
Post by: brettblade on 18 January 2018, 20:19
Now without the car for a week or so, we’ll see what happens!
Title: Re: A year on...
Post by: tuonodave on 19 January 2018, 17:11
hi first post on this site I have a golf r and turned off the soundaktor. stupid thing with obdeleven 
but a believe the soundaktor. unit is fixed to the firewall on rubber mounts which I believe can wear rapidly and vibrate

badly anyway just joined the forum as the wife has just brought a 64 plate gti don't pick it till next week but she's
super excited hope you get to the bottom of your problems

regards dave
Title: Re: A year on...
Post by: brettblade on 19 January 2018, 19:23
Hi Dave!

From what I can remember, the soundaktor was just bolted in on a bit of a flimsy bracket but it’s only a small, lightweight unit.  I made sure mine wouldn’t rattle again by tightening everything up, including securing the wiring, and using some insulating tape to deaden some vibration.

I don’t mind little almost cost-free fixes, but what I’m not about to do is spend a small fortune replacing the suspension to cure a knock that shouldn’t be there.

Hope your wife enjoys the new car!
Title: Re: A year on...
Post by: brettblade on 22 January 2018, 17:26
Car ready to collect from the dealers.  Surprise surprise... no fault found.
Title: Re: A year on...
Post by: Watts on 22 January 2018, 17:37
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?
Title: Re: A year on...
Post by: brettblade on 22 January 2018, 17:53
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?

I'm at an independent garage.  :grin:

To be fair, visually everything looks spot on.  I can also drive the car at times and the knock is not present, but it should have been evident in the 47 miles that they've driven the car.  I'm not prepared to accept it's a characteristic of the Mk7 GTI, I wouldn't have ordered one had the vehicle that I test drove had the knock.
Title: Re: A year on...
Post by: Watts on 22 January 2018, 18:09
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?

I'm at an independent garage.  :grin:

To be fair, visually everything looks spot on.  I can also drive the car at times and the knock is not present, but it should have been evident in the 47 miles that they've driven the car.  I'm not prepared to accept it's a characteristic of the Mk7 GTI, I wouldn't have ordered one had the vehicle that I test drove had the knock.

How about my second suggestion, an alternative main dealer? Are you 100% sure it is the suspension?
Title: Re: A year on...
Post by: brettblade on 22 January 2018, 18:21
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?

I'm at an independent garage.  :grin:

To be fair, visually everything looks spot on.  I can also drive the car at times and the knock is not present, but it should have been evident in the 47 miles that they've driven the car.  I'm not prepared to accept it's a characteristic of the Mk7 GTI, I wouldn't have ordered one had the vehicle that I test drove had the knock.

How about my second suggestion, an alternative main dealer? Are you 100% sure it is the suspension?

It's consistent with a suspension issue, hence when it first went in and I was able to demonstrate the fault on the test drive the technician and I were in agreement that it was either a top mount or the shock absorber.  Reluctant to leave the car for a fourth time with a different dealer at my inconvenience (the local one is pretty much walking distance from home, the other two in the area less so).  I've re-opened my case with VW UK and suggested three acceptable outcomes.

I don't drive it at the minute (I have another car anyway), it's incredibly disappointing/frustrating to drive so it's not worth the hassle.  Expensive paperweight.
Title: Re: A year on...
Post by: Watts on 22 January 2018, 18:32
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?

I'm at an independent garage.  :grin:

To be fair, visually everything looks spot on.  I can also drive the car at times and the knock is not present, but it should have been evident in the 47 miles that they've driven the car.  I'm not prepared to accept it's a characteristic of the Mk7 GTI, I wouldn't have ordered one had the vehicle that I test drove had the knock.

How about my second suggestion, an alternative main dealer? Are you 100% sure it is the suspension?

It's consistent with a suspension issue, hence when it first went in and I was able to demonstrate the fault on the test drive the technician and I were in agreement that it was either a top mount or the shock absorber.  Reluctant to leave the car for a fourth time with a different dealer at my inconvenience (the local one is pretty much walking distance from home, the other two in the area less so).  I've re-opened my case with VW UK and suggested three acceptable outcomes.

I don't drive it at the minute (I have another car anyway), it's incredibly disappointing/frustrating to drive so it's not worth the hassle.  Expensive paperweight.

Really sorry to hear that, mine was a right pain for a couple of months due to a noisy wheel bearing and I didn't want to go far nor was I enjoying driving it. But at least the dealers didn't mess me about it just took ages to get a booking. Hopefully yours will get resolved soon and you can get out and enjoy it again :smiley:
Title: Re: A year on...
Post by: I wanted a GTi on 22 January 2018, 18:35
Car ready to collect from the dealers.  Surprise surprise... no fault found.

What a pain, you must be rather frustrated. Have you considered getting the fault diagnosed by an independent garage? Then you could present the evidence to the dealer and demand they refund any cost, it's not like you havrn't given them every chance. Or try a different VW garage?

I'm at an independent garage.  :grin:

To be fair, visually everything looks spot on.  I can also drive the car at times and the knock is not present, but it should have been evident in the 47 miles that they've driven the car.  I'm not prepared to accept it's a characteristic of the Mk7 GTI, I wouldn't have ordered one had the vehicle that I test drove had the knock.

How about my second suggestion, an alternative main dealer? Are you 100% sure it is the suspension?

It's consistent with a suspension issue, hence when it first went in and I was able to demonstrate the fault on the test drive the technician and I were in agreement that it was either a top mount or the shock absorber.  Reluctant to leave the car for a fourth time with a different dealer at my inconvenience (the local one is pretty much walking distance from home, the other two in the area less so).  I've re-opened my case with VW UK and suggested three acceptable outcomes.

I don't drive it at the minute (I have another car anyway), it's incredibly disappointing/frustrating to drive so it's not worth the hassle.  Expensive paperweight.

That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture
Title: Re: A year on...
Post by: brettblade on 22 January 2018, 19:02
That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture

Were the dealers in that instance also saying no fault?
Title: Re: A year on...
Post by: brettblade on 23 January 2018, 08:58
Car back on the drive!  Garden gnomes would have been much cheaper.
Title: Re: A year on...
Post by: mcmaddy on 23 January 2018, 17:04
Has your dealer greased/lubed suspension bushes. Just had mine done and suspension is back to normal now.
Title: Re: A year on...
Post by: brettblade on 23 January 2018, 17:37
Has your dealer greased/lubed suspension bushes. Just had mine done and suspension is back to normal now.

Apparently so on its second visit, but the paperwork said "TSB already applied" - unless this was prior to delivery, or without my knowledge whilst it was in for a service, then it hadn't already been applied.
Title: Re: A year on...
Post by: I wanted a GTi on 23 January 2018, 18:47
That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture

Were the dealers in that instance also saying no fault?

Yes, they were saying that the problem couldn't be found or that they were a characteristic of the car.

I got a friend onto VW UK who is a solicitor along with an independent assessment and I ended up getting various parts replaced and a goodwill gesture(money)
Title: Re: A year on...
Post by: brettblade on 23 January 2018, 18:52
That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture

Were the dealers in that instance also saying no fault?

Yes, they were saying that the problem couldn't be found or that they were a characteristic of the car.

I got a friend onto VW UK who is a solicitor along with an independent assessment and I ended up getting various parts replaced and a goodwill gesture(money)

Funnily enough I referenced characteristic of the car in my email to VW UK, requested an extended test drive of an equivalent vehicle and if that's the same then I'll accept that it is indeed a characteristic of the car - but I suspect not!
Title: Re: A year on...
Post by: brettblade on 26 January 2018, 12:45
Turns out VW UK, or at least the two case managers that I've spoken to, are as much use as a chocolate tea pot.

Last roll of the dice directly with the local dealer, I've suggested they change the shock absorber under warranty, and I'll provide uprated SuperPro bushes as well as buying subframe bolts for them to change.  At least that way I can justify the cost in my head as "upgrades" rather than "repairs" to a car that's under warranty.
Title: Re: A year on...
Post by: mcmaddy on 26 January 2018, 15:37
I'd be pushing for two shocks as you're supposed to replace in pairs. I know a lot of people don't but you're supposed to.
Would be interested to hear how you get on with uprated bushes.
Title: Re: A year on...
Post by: brettblade on 26 January 2018, 15:53
I'd be pushing for two shocks as you're supposed to replace in pairs. I know a lot of people don't but you're supposed to.
Would be interested to hear how you get on with uprated bushes.

I think I'll be lucky to get one!  To be fair, I usually replace almost everything in pairs, but with the age and mileage of the car I wouldn't replace the other shock if it was my money.
Title: Re: A year on...
Post by: brettblade on 29 January 2018, 11:39
Phone call again from VW UK this morning with the only notable piece of information being that they're closing the case.  I haven't heard back from the dealer either.  Decided that I'm going to replace the parts myself, and attempt to cure the knock that way.  Not what you should be doing for a car that is in warranty, but VW UK don't seem to care anyway.

Shock absorber to suit DCC, complete top mount with bearing already on the way.  Will also be changing the control arm bushes, the drop link, the ball joint and the subframe bolts for good measure.

Will be writing to VW once it's fixed, but I suspect they'll do bugger all again, it's less "Customer Service" and more "Warranty Refusal" from my recent experience.
Title: Re: A year on...
Post by: mcmaddy on 29 January 2018, 11:42
They have to recoup some money from somewhere due to the idiotic US bo44ocks emissions crap. Let me know how you get on as I'd be interested.
Title: Re: A year on...
Post by: brettblade on 29 January 2018, 11:44
They have to recoup some money from somewhere due to the idiotic US bo44ocks emissions crap. Let me know how you get on as I'd be interested.

Indeed, but it's a very short term win.  There was once a time I wouldn't have contemplated anything outside of the VW Group, but this ownership experience has certainly changed that.
Title: Re: A year on...
Post by: brettblade on 19 February 2018, 08:38
This morning is the first time that I've driven the car since my last post, as my other car is having its timing belt changed.  First thing I noticed was the addition of another paired device on the Bluetooth list, that can have only have been from its recent extended trip to the dealers.  Combined with the radio being on when I first collected the car, you do have to wonder how they were ever intending to find a knock on the suspension when streaming Bluetooth audio or listening to Talksport.

Had music on all the way to work, c20 mile drive.  There's a speed bump entering the work's car park, I muted audio before heading over it.  You guessed it...
Title: Re: A year on...
Post by: fredgroves on 19 February 2018, 10:03
Quote
Shock absorber to suit DCC, complete top mount with bearing already on the way.  Will also be changing the control arm bushes, the drop link, the ball joint and the subframe bolts for good measure.

So you changed all of this on the 29th of Jan but you haven't driven it since?

With all of that lot swapped out, there's not much else left is there?

I've read plenty of reports of people with "definitely suspension noise" that turn out to be anything but - sunglasses in the sunglasses holder, lack of grease on the rear seat folding mechanism, loose interior panels etc etc... I know it doesn't help you much, but its almost certainly some bizarre thing like that.

Title: Re: A year on...
Post by: brettblade on 19 February 2018, 11:35
Quote
Shock absorber to suit DCC, complete top mount with bearing already on the way.  Will also be changing the control arm bushes, the drop link, the ball joint and the subframe bolts for good measure.

So you changed all of this on the 29th of Jan but you haven't driven it since?

With all of that lot swapped out, there's not much else left is there?

I've read plenty of reports of people with "definitely suspension noise" that turn out to be anything but - sunglasses in the sunglasses holder, lack of grease on the rear seat folding mechanism, loose interior panels etc etc... I know it doesn't help you much, but its almost certainly some bizarre thing like that.

No, I've not gotten around to changing anything yet.  If this is not a suspension fault then I will eat my hat, we were all in agreement at the garage that it sounded like a top mount or shock absorber issue.
Title: Re: A year on...
Post by: fredgroves on 19 February 2018, 12:01
Oh right, I thought you'd done it - sorry!
Title: Re: A year on...
Post by: brettblade on 27 July 2018, 13:12
Car is back this morning from its third service, just clocked over 16k miles in the 22 months I've had it - very little of that since November!!

No knocking anymore, though the apparent fix was a little more low tech than I expected.  I started to change the leg from home rather than at the garage, only to not have the right socket for the axle nut.   :angry:

Anyway, while the OSF was mostly in bits, I re-greased all exposed bushes etc and put it all back together with the bolts to the correct spec.  I've not heard the knocking since.  Result?  :grin:
Title: Re: A year on...
Post by: brettblade on 04 October 2018, 13:54
Battery change in the key yesterday, lasted just over 2 years.  Not too bad from some of the other threads I've read on here!