GolfGTIforum.co.uk
Model specific boards => Golf mk8 => Topic started by: Tricky tree on 12 January 2021, 15:39
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I’ve had my Gti since November. I’ve posted in the new members section with details. I’ve swapped from a 7.5 PP.
From the start the keyless entry was hit and miss, working on average 60% of the time I approached the car with the key in my pocket. I don’t know if it’s supposed to lock when you walk away from the vehicle, but mine never has.
On average, every other journey brings an error message. Usually to say the road sign recognition is temporarily unavailable or that front assist isn’t working. The messages are accompanied by an icon on the dash. These remain for 5 minutes max. Once, the yellow triangle with the exclamation mark appeared. I was on my way home, so parked on the drive, got the handbook, turned off the engine and went inside. Having established what the symbol could be notifying me about I returned to the car, started the engine and the symbol had disappeared.
I have connected my iPod and for a couple of weeks this worked fine. Now it plays the track I was listening to last time, then freezes and won’t move on to the next track. Steering wheel buttons and those on the media screen have no effect. I have to bring up the track listing on the touchscreen, find the track and select the next one. After that it performs normally.
All these are irritating, but yesterday I drove for about 20 minutes, all normal, but when I got back to the car the touchscreen was dead and I had 5 error messages on the dash. Neither front or rear sensors are working. The ever annoying lane assist never fails to work, but without the touchscreen I can’t turn it off.
I’ve phoned the dealers and it’s booked in for Thursday. Don’t know if anyone else is suffering, but other forums seem to agree that the software problems that dogged the Mk8, delaying its launch, are far from solved.
I’ll post again when I get the car back.
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I’ve had 2 software updates since october(done by me),and had no real issues as such.
That said my keyless entry isn’t great and is booked in for the 29th to try and remedy it.
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Mines in this Friday for the software update to fix the keyless entry issue. I’ll let you know how it goes
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I'm slightly surprised that software issues are not being addressed over the air..
Unless of course when they say software it's actually one of the control modules which are not programmable via the main software control system.
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I read somewhere that only minor software issues are addressed over the air, and the larger and more significant updates have to be done by the dealer
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Maybe it's just infotainment updates that are ota... Disappointing
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Car back from the dealers. It’s had a software upgrade coded 1688. All seems to be working, although when I started the car this morning, infotainment had decided to work and I had no pinged messages that various assist systems were unavailable. It’s interesting to Google “Golf Mk8 problems “ and read the software threads on other forums. There’s a post saying that the barrage of pinged messages is a hardware problem and the solution is a new steering wheel and wiring loom! I’ll see if the software update has solved matters over the next few days.
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Is this relevant?
https://www.express.co.uk/life-style/cars/1384049/volkswagen-golf-uk-cars-software-update-road-safety
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Update on the software update. I’ve had the car back since Thursday and while the touchscreen is now working ok, the assist systems are still all over the place. Started on Friday with the error message that front assist was not available and the yellow warning triangle with the exclamation mark appeared on the dash. Interestingly the yellow warning light indicating that the system was really disabled didn’t appear and the triangle disappeared after a few minutes. Then the dash flashed up the big red symbol indicating that front assist was active and deployed. It’s a rather unsettling symbol of a foot stamping on a brake pedal. Fortunately, the brakes weren’t applied as the taxi following me would surely have rammed me. Went out again yesterday, no front assist and warning light displayed and parking sensors front and rear “restricted “ which in VW speak means not working.
It’s going to have to be another trip to the dealership. I’m feeling like a VW development driver, testing out the over complex tech set up. The car’s drivable and apart from the worry that it may decide to stop suddenly, these faults are just niggles. They do seem to be common across the Mk8 range from Life to Gti and presumably will be carried forward to the Clubsport and R unless VW admit there’s a problem and most importantly devise a fix that works.
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Forgot to say earlier but I’ve sen so many drivers running red lights during lockdown. Crazy. Presume all the idiots think rules don’t matter at the mo.
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Not wanting to promote another forum but...
http://www.vwaudiforum.co.uk/forum/forumdisplay.php/472-Golf-MK8-2019
Holy mother of God.... what have I ordered????
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Tricky,
One of the things I'm seeing a lot all over is this:
They've now confirmed it's a problem with the capacitive sensor on the steering wheel. This makes sense, since Emergency Assist relies on the steering wheel capacitive sensor to detect that the driver is still alert, Travel Assist does the same to ensure the car is not being driven hands-free, plus the fact that the notifications were often triggered by a movement of the steering wheel at roundabouts etc.
VW HQ seemingly are aware of it as they’ve given the dealer the part number for a revised steering wheel and associated loom that has to be fitted. That’s on back order and may take a while to arrive.
So, it's a hardware problem and not software.
An awful lot of the systems seem to have a core dependency on the driver being in control.... if it can't detect you gripping the steering wheel they will shut down or alarm.
"capacitive sensor"
That doesn't bode well.... wonder where in the manual it tells you that you can't use gloves. Because you can't use gloves with a capacitive sensor.
Maybe this is why they come with a steering wheel heater....
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Tricky,
One of the things I'm seeing a lot all over is this:
They've now confirmed it's a problem with the capacitive sensor on the steering wheel. This makes sense, since Emergency Assist relies on the steering wheel capacitive sensor to detect that the driver is still alert, Travel Assist does the same to ensure the car is not being driven hands-free, plus the fact that the notifications were often triggered by a movement of the steering wheel at roundabouts etc.
VW HQ seemingly are aware of it as they’ve given the dealer the part number for a revised steering wheel and associated loom that has to be fitted. That’s on back order and may take a while to arrive.
So, it's a hardware problem and not software.
An awful lot of the systems seem to have a core dependency on the driver being in control.... if it can't detect you gripping the steering wheel they will shut down or alarm.
"capacitive sensor"
That doesn't bode well.... wonder where in the manual it tells you that you can't use gloves. Because you can't use gloves with a capacitive sensor.
Maybe this is why they come with a steering wheel heater....
Fun fact: even racing gloves now come with patches to use capacitive displays. But mainly so the drivers can be social media addicted even on the freaking grid :grin: :grin:
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I know the MK7 had a few glitches when it was first launched (I had an early 2013 model GTD), but nothing like the sorts of software issues people are describing here ? Suppose we will have have to get used to this as cars from all manufacturers rely more and more on software in the cars, and car manufacturers aren't exactly know for being in the cutting edge of software programming or development ?
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I think its a shift change in the way software is developed.
In the past you tested and tested and tested and only released really solid versions of things.
Now its all about "agile" and "minimum viable product" - with a continuous upgrade cycle.
This is why your brand new Xbox game needs a 100gb "patch" the day that you buy it, its why some days your Facebook or Gmail app stops working etc etc
Also, IMHO VW have not yet shown any capability in software development.... combine that and...
Scary when its about a 1.5 tonne lump of metal with squishy content moving at high speeds amongst other squishies.
They aren't any good at keeping their digital services online either - I read their We Connect servers were offline for 5 days recently - FIVE DAYS - can you imagine if your company's online shop was offline for 1 day let alone 5!
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I think its a shift change in the way software is developed.
In the past you tested and tested and tested and only released really solid versions of things.
Now its all about "agile" and "minimum viable product" - with a continuous upgrade cycle.
This is why your brand new Xbox game needs a 100gb "patch" the day that you buy it, its why some days your Facebook or Gmail app stops working etc etc
Also, IMHO VW have not yet shown any capability in software development.... combine that and...
Scary when its about a 1.5 tonne lump of metal with squishy content moving at high speeds amongst other squishies.
They aren't any good at keeping their digital services online either - I read their We Connect servers were offline for 5 days recently - FIVE DAYS - can you imagine if your company's online shop was offline for 1 day let alone 5!
I think they also massively underestimated the task.
They just said "If Tesla does it, we can do it". But Tesla was phenomenal in doing that, Herbert Deiss (VW boss) publicly acknowledged that they have a massive deficit. So everyone is trying to catch but they don't have the right know-how.
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https://www.volkswagenag.com/en/news/2019/11/volkswagen-strengthens-new-software-organization.html#
If you read that they are both massively outsourcing and trying to build something massive very quickly. Neither aspect of that is very good based on my business experience.
Glad i paid to beta test it...
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I've been eyeing up that other forum, reading the posts.
It does seem like maybe some of the gremlins seem to be finally getting resolved.
Just over one month to go for me, maybe I'll get lucky and only need a new steering wheel....(My car was built in the first batch of UK GTI's)
Really going to squeeze the dealership in the coming weeks to ensure all of the software upgrades are done - 1668 sounds like the latest as of the other day, but wouldn't be surprised to see that move on a bit.
Annoying that for a permanently connected vehicle these updates can't be pushed OTA, but I guess the risk is too high.
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Is it too late to cancel your order, Fred? Or will you go with the flow as a beta tester?
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I'm going with it, I'm sure by the time I really need the car again it will be fixed but I do hope the dealerships themselves are getting their heads around being IT support as much as mechanics...
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Personally, i cant wait to get rid of it!!
Ive only had it 2 weeks and already looking forward to changing it......
it's one thing after another; when the infotainment works, it's slow.
Emergency brakes cutting in without warning or need.
Too many features on steering wheel so easily pressed by accident when driving.
Airplay not switching accounts even though the user profile has been changed.
Heated Seats work one day but not the next.
Everything has to be done via touchscreen, not very safe when you're driving!!
The car is trying to be too clever but fails miserably.
I bought the car predominantly for my wife but had intention of using it too - 2 weeks in and im looking to buy another car just for me, thats what i think of the Golf 8!
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Which type of Mk8 do you have buttons?
Have you looked at the software versions?
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This thread is putting me off the Mk8. I can take or leave the 'digital aspects' of the car. However if VW are going to put something in a car, the darn thing should work.
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Which type of Mk8 do you have buttons?
Have you looked at the software versions?
Ive got a GTi but truth is, im finding myself tell people more and more that "its my wifes car, not mine!" ha
I havent looked at software versions or updates yet but 2 weeks after spending £30k, i feel that i shouldnt have too!
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Which type of Mk8 do you have buttons?
Have you looked at the software versions?
Ive got a GTi but truth is, im finding myself tell people more and more that "its my wifes car, not mine!" ha
I havent looked at software versions or updates yet but 2 weeks after spending £30k, i feel that i shouldnt have too!
Well, its rather important as they are busy resolving software issues.
It seems:
1) updates for the infotainment is OTA - do that yourself
2) updates for anything else is a dealer only job - check your software version - 1668 seems to fix a lot of things, if you don't have this version, book it in to get it fixed
Those are the solutions to your problems almost certainly.... although I don't think 1668 is all totally bug free yet.
Short of buying something old or a Caterham, this is the world of the modern car. Get with the plan is all I can say...
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Well, its rather important as they are busy resolving software issues.
It seems:
1) updates for the infotainment is OTA - do that yourself
How do you do it?
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Which type of Mk8 do you have buttons?
Have you looked at the software versions?
Ive got a GTi but truth is, im finding myself tell people more and more that "its my wifes car, not mine!" ha
I havent looked at software versions or updates yet but 2 weeks after spending £30k, i feel that i shouldnt have too!
Well, its rather important as they are busy resolving software issues.
It seems:
1) updates for the infotainment is OTA - do that yourself
2) updates for anything else is a dealer only job - check your software version - 1668 seems to fix a lot of things, if you don't have this version, book it in to get it fixed
Those are the solutions to your problems almost certainly.... although I don't think 1668 is all totally bug free yet.
Short of buying something old or a Caterham, this is the world of the modern car. Get with the plan is all I can say...
What 'plan'?! I work for a company that is 'going digital'..... They haven't a clue what they are doing but think they should be 'digital'. So far, all they have developed are 'digital solutions' to problems that don't exist. Our clients couldn't care less.
Don't get me wrong - I'm far from a Luddite. I'm all for advancement in technology, but there is a difference between adding value and doing something just 'because you can.' Sounds like VW have bitten off more than they can chew and are going to use the first tranche of owners as guinea pigs. No problem as long as they pay for my time :wink:
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Short of buying something old or a Caterham, this is the world of the modern car. Get with the plan is all I can say...
I kinda agree with you but feel that VW have gone a bit too far with it, trying to be cleverer than they are!
Previous cars have been BMW - they arent faultless by any means but noway near as problematic as these.... personally, i think their tech is better and it works, say what you see!
Only reason i changed marque this time is because im not a fan of their latest styling decisions..... i didn't realise how much of a step down it would be, my bad :-(
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This thread is putting me off the Mk8. I can take or leave the 'digital aspects' of the car. However if VW are going to put something in a car, the darn thing should work.
I was super convinced to buy it, but there are so so many reports of problems and people who say they want to get rid of it.
If I had tons of money, I'd take the risk. But like this, i can afford the car but not to throw away this much money. I'll probably go ahead with my Mini until I procreate :grin:
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As I said.... digital, everything from here on out is digital.... for better or for worse.
This all hinges on car makers (all of them) actually becoming software companies and getting this as reliable as any other software out there.
No car maker is not going to be in the same boat because they need to be delivering automation. Automation can't work without all of the systems being controlled by complex software. The old fashioned design of discreet electronic components (made by bosch usually) making simple communications over a 1980's cambus is not going to work.
Does this mean that there are no problems? Of course it doesn't.
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Short of buying something old or a Caterham, this is the world of the modern car. Get with the plan is all I can say...
I kinda agree with you but feel that VW have gone a bit too far with it, trying to be cleverer than they are!
Previous cars have been BMW - they arent faultless by any means but noway near as problematic as these.... personally, i think their tech is better and it works, say what you see!
Only reason i changed marque this time is because im not a fan of their latest styling decisions..... i didn't realise how much of a step down it would be, my bad :-(
May I ask which BMW you had before?
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Well, its rather important as they are busy resolving software issues.
It seems:
1) updates for the infotainment is OTA - do that yourself
How do you do it?
Not clear from reading the manual, I would suggest looking in the car settings menu, look at maybe software version? On the Mk7 there is a menu for that, I would expect to find the update button in there.
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PS from spending some time living on BMW forums while I was trying to decide, the one series has its own array of software issues, most of which I see little evidence of the dealerships understanding or being willing to update the software for free to deal with.
As I said, its not a unique problem to VW, this is what automated connected cars look like.
I've not spent any time looking beyond VW and BMW, I 100% guarantee you will see this elsewhere too though.
Its ultimately not about there being problems, its about the process and the willingness to address the problems.
(my work involves similar issues, albeit not with cars but with machinery that makes cars look like pocket change)
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PS from spending some time living on BMW forums while I was trying to decide, the one series has its own array of software issues, most of which I see little evidence of the dealerships understanding or being willing to update the software for free to deal with.
As I said, its not a unique problem to VW, this is what automated connected cars look like.
I've not spent any time looking beyond VW and BMW, I 100% guarantee you will see this elsewhere too though.
Its ultimately not about there being problems, its about the process and the willingness to address the problems.
(my work involves similar issues, albeit not with cars but with machinery that makes cars look like pocket change)
There’s a forum member over on seatcupra.net who’s had software issues with a new Leon;
- blank infotainment screen (was an issue with MIB1 infotainment units in some early mk7 Golfs in cold weather. Dealer performed a software update, but in current sub zero temperatures the blank screen has happened again.
- climate control blowing warm air one side of the cabin and cold in the other side, even though the temperature was set the same for both driver and passenger side. This was fixed by a software update.
- screen demist button on the lights control touchpad not working.
The blank infotainment screen could be a bit of an issue with most of the car’s functions being controlled through the touchscreen. The Leon has pretty much the same set up as the mk8 Golf’s so it’ll be interesting to see if mk8 Golf owners experience the blank screen issue.
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There are loads of reported issues to be honest, but without a proper change log its going to be hard to tell what is related to what version.
I don't suppose VAG publish their change logs!
Once I get my car I'll start to try and pull one together for forum users - but be aware that other than infotainment, the software upgrade must be done by a dealer.
From the manual, these things are over the air (OTA) upgrades:
The factory-fitted Infotainment system supports the system update function. This allows the following control units to be updated by Volkswagen AG without the need to visit a qualified workshop:
Central computer in the Infotainment system.
Control unit of the digital instrument cluster.
OCU (control unit for Volkswagen We Connect).
When I say OTA, this is either via the built in E-Sim or by whatever internet connection you have setup in your car. Like the Mk7 the Mk8 can use a wifi hotspot to connect - either your phone or other wifi (eg your house when on the drive).
The E-Sim is a 4g (3g?) mobile network connection built into the car, in the UK it uses supposedly Vodafone. If your house has a rubbish mobile signal from Vodafone (or just rubbish completely), connect it to your house wifi to do updates...
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May I ask which BMW you had before?
I had a M140 before this.... big power difference i know but its a car for the wife predominantly and she rarely goes over 3krpm anyway!! ha
Had a few 330's, 2 x 335's and ive got an M3 in the garage for playing (E36) so its kinda fair to say I have a preference!! ha
Not a fan at all of the new 1 series, it looks like an old peoples car and it no longer has a 6 cylinder engine.
I let her choose this time - it was between a Mini and a Golf......
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As I said.... digital, everything from here on out is digital.... for better or for worse.
I'm not convinced that's the case, Fred. I can still buy Golf alternatives with relatively traditional, non-digital interfaces (eg. Mazda 3, Hyunda i30). And that's almost 100% likely where my money will be going next time.
If sales of non-digital equipped cars increases as a result, and the digital Golf's sales fall, that would send a pretty clear message to manufacturers.....
Will be interesting to see how the Golf's sales figures play out in the short to medium term.
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Quite apart from software issues, I'd like to see the risk assessment(s) that justify the replacement of most physical buttons with a touchscreen, the use of which takes the driver's attention away from the road. This is not just a VW issue. I come across risk on an almost daily basis in my job and I'm astounded the way the motor industry is moving in this regard.
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Digital everything is OK - I mean the HVAC system on the mk7 (heck even going back to the mk4) was digital - it just had a much more intuitive interface. On the mk7 you can go into the HVAC menu screen and control most elements by touch screen if you want to - but I bet no one does. As far as HME interface goes, the system of rotating a wheel to increase / decrease temperature or fan speed is by far the easiest.
I do hope VW take note of the feedback and implement some improvements in the 8.5 or whatever comes next.
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I'm not convinced the problems are caused directly by the change of switches for screens and buttons, i think the problem is down to a huge change in the underlying control system. Maybe I'm wrong but that's how I see it at the moment.
I was reading a German forum last night and trying to get my head around what they were saying.
They obviously have had a mk8 golf for much longer than we've been thinking about them.
There seems to have been some hardware changes between week 48 (July 2020) that overcome a lot of the gremlins.
Additionally there is talk of version 1788 really starting to eliminate all of the issues.
They were also saying that the software doesn't seem to get rolled out by vw. You only get the software if you flag a fault and depending on which dealer you might not get the actual bang up latest one.
Ir could just be me trying to read German badly but that was what I understood.
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Just wanted to post an update. The car’s booked into the dealers next Tuesday for another attempt to sort out the software glitches. A good example is this morning’s drive. The keyless entry failed to work but on the 20 minute drive all was alright. Infotainment (how I hate that word) worked and no error/ assist warnings. Went shopping for 15 minutes and when I approached the car, it unlocked. Started up and immediately got messages that travel assist, front assist and parking sensors front and rear were “not available” or were “restricted.” This continued for the length of the drive home. I’m getting fed up now. I haven’t been able to discuss the problems when making the appointment as the dealer is part of the Johnsons’s Group so appointments are made via a central call centre. I’ll see what service reception say on Tuesday. :undecided: :angry:
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What software version do you have?
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Despite the car being given a "software update" last time it went in 10 days ago, the settings are showing 1664! First question when I take it in on Tuesday.
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It's still unclear to me what that software version number actually relates to. It could be the infotainment software but if so why is that not upgraded ota like the user guide says it is?
Do you know what build week your car is?
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Not sure what the build week is for mine. It was from stock at the dealers and I collected it on November 19th. There’s a post on another forum suggesting that the software number relates to the infotainment system only. Mine had a blackout, but since the last trip to the dealers it’s been fine. It has been said that the problems occurring with the assist systems stem from the steering wheel and associated wiring and that in some cases a new wheel is required. I’ll just keep taking mine back to the garage until finally fixed and hope that VW will see the cost of warranty claims keep rising and perhaps address the various problems rather than leaving it up to individual dealers to muddle through. Love the car, hate the technology!
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You can decode when it was built by a sticker that's inside the drivers door. For the life of me i can't remember where I saw that written down though.
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https://www.golfgtiforum.co.uk/index.php?topic=287134.10
But I cannot find this sticker...
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That's definitely it. I've seen Germans talking about that sticker.
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Getting warning messages regarding parking assist and keyless entry works then doesn’t so booked in at the dealership. Cant believe I’m having these issues on a new car.
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Parking assist? Do you have parking assist?
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Parking assist? Do you have parking assist?
Only rear camera and parking sensor.
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Normally I have no qualms about buying an early edition of a new model but I appreciate many wouldn’t touch one with a barge pole.
Being as a mk8 is just an uglified mk7 I thought it a safe(ish) bet but I also have a buggy system with a radio that sometimes won’t operate and front assist errors intermittently. :rolleyes:
Keep your mk7’s a while longer guys! :grin:
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Have every intention of doing so :laugh: :laugh:
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Parking assist? Do you have parking assist?
Only rear camera and parking sensor.
That's bizarre then isn't?
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There does seem to be something akin to park assist on the standard car.
It doesn’t park itself like the old mk7 system but looks like it guides you in with graphics using parking sensors and possibly blind spot sensors judging by one of the screens I found by accident to other day.
I might be wrong though, I wasn’t paying attention as I was looking for something else.
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I've seen in the manual about the rear camera having markings that can guide you into a parking space. Different coloured boxes meaning different things. Maybe I'll pay attention when I'm actually trying it.
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Took the car in today and the dealers have just rung. A new steering wheel is needed apparently to solve the issues around the error messages and the failed parking sensors. There’s no steering wheel in the country so the parts are on back order from Germany. No estimate of waiting time, but I’ll get an update within 48 hours I’m told. I’m picking up a courtesy car on Thursday morning. Let’s hope it’s not a Golf Mk8!
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Yes the steering wheel is a known problem.... I don't know which faults its linked to specifically though. Its some of them, but not all of them. Its to do with the capacitive touch not working, so the car getting confused about whether you are holding the steering wheel.
The keyless entry problem is resolved by replacing the control unit in the drivers door handle - that I do know.
The sat nav wrong position thing is to do with the GPS unit/antenna and that needs replacing to fix that one too.
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After a couple of days delay, picked up my courtesy car from the dealership this morning. It’s another Mk8, Tsi 150 in Life trim. First thing I noticed, because I forgot to turn it off before driving off, is that the lane assist is more intrusive than my Gti. The second thing was that the touchscreen wasn’t fully operative in that I couldn’t change the radio station, alter the fan speed for the heater (no climate) or adjust the temperature. Then after about 5 minutes driving I was advised that travel assist was restricted. I’m beginning to think that whoever signed off the Mk8 should be condemned to drive one forever. No news on delivery of my steering wheel either.
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Have a look at the door sticker and decode the build date on your loaner.... see if its newer/older than your GTI.
I'm really interested in all of this detail because its about to become my problem too!
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I've seen in the manual about the rear camera having markings that can guide you into a parking space. Different coloured boxes meaning different things. Maybe I'll pay attention when I'm actually trying it.
sounds like they've fitted highline cameras to the mk8. You only previously got highline if you specced park assist.
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I've seen in the manual about the rear camera having markings that can guide you into a parking space. Different coloured boxes meaning different things. Maybe I'll pay attention when I'm actually trying it.
sounds like they've fitted highline cameras to the mk8. You only previously got highline if you specced park assist.
Maybe, like a lot of VW documentation its not exactly clear if you only get it with park assist (which i don't have)
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Parking assist? Do you have parking assist?
Only rear camera and parking sensor.
does your camera have dynamic guidance lines?
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Had a phone call from the dealers yesterday evening to say that the steering wheel had arrived and had been fitted. Collected the car this morning and on the 3 mile drive back home there were no issues! The courtesy car, Mk8 in Life trim, had proper buttons on the steering wheel. It included a heating element and was leather bound. It struck me, firstly how much better the buttons looked, felt and operated and secondly is it practical, possible and desirable to fit the wheel from Life trim in a Gti/CS/R?
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is it practical, possible and desirable to fit the wheel from Life trim in a Gti/CS/R?
Hard to say, its whether it has all of the buttons needed to operate the GTI.
It would probably devalue the car a fair bit and I'd imagine VW would want about 1200 quid for the part and a day's labour to swap it over.
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There's a guy on another forum who's post I thought I'd share here:
Volkswagen Germany were very open about the software issues that they knew full well were going to cause all sorts of problems but they were committed to production. It is an extraordinarily complex story but in simple terms they had ordered all the parts for Golf 8 (including all the other models and brands the platform underpins) and could not continue to build the Golf 7. The dealers were supposed to tell customers it would be a problem but I have not found anyone who was told, I understand why but it was wrong to do it.
If that is true (and it would be hard to prove that it was) that's pretty terrible.
Having problems that are discovered by users after the first ones are delivered is one thing, knowingly releasing a faulty/unfinished product is unacceptable IMHO.
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I think “ extraordinarily complex story “ is the standout.
It will cause massive harm to their reputation to release a product that they know will cause problems, I’m sure they won’t have taken the decision easily.
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It was quite well known in the industry that VW were struggling with its software before Golf 8 went on sale. The car was delayed from going into full production because of it. I'm not defending VW, clearly they should have been more honest and they've created a minefield for customers.
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Had a phone call from the dealers yesterday evening to say that the steering wheel had arrived and had been fitted. Collected the car this morning and on the 3 mile drive back home there were no issues! The courtesy car, Mk8 in Life trim, had proper buttons on the steering wheel. It included a heating element and was leather bound. It struck me, firstly how much better the buttons looked, felt and operated and secondly is it practical, possible and desirable to fit the wheel from Life trim in a Gti/CS/R?
Its a relatively easy job on most older VW's and Audi's to swap out the module with the buttons rather than having to swap the whole steering wheel. Easy to put back to standard as well.
Of course it may be the case that coding is required in which case you are likely stuffed as I understand the mk8 has more security to stop people messing about with VAGCOM etc - but worth a trawl through etka first to see if the parts look compatible and then... give it a go?
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Even more reason to buy a 1 series... :whistle:
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Got mine booked in for the 8th of March,
Keyless entry not working
Travel assist unavailable warnings
Emergency assist unavailable warnings
No map display on the aid
Told the dealer I want a courtesy car.......and that I won’t give it back till they fix mine...there faces were a picture.
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No map display on the aid
Hmmm as I might have said earlier, to get that you need software version 1788.
I've only seen one person get that from VW in the UK so far - on a newer car.
Something I saw on another forum:
They are being pretty open with me, the lady said she has had at leat 100 vehicles with these issues. I did ask if they have managed to resolve and she said they have to do it in stages which is what VW insist but the final ECU change does tend resolve the issue she said. I guess this is when the version number changes. Mine was still on 1666 after the first software update. They lent me a new Skoda Octavia and guess what, Click Pop on the drive home. Guess all the new cars have issues.
Its this way VW are insisting the problems are dealt with that's the problem, not that there is a problem.
I've heard of many people rejecting cars because of these faults, I've even seen people reject, get another, reject that and be on a third one before they give up.
Its not that it seems these are your usual factory "lemons", its problems common to them all....
What I find quite frustrating as a problem solver is that there clearly is a specific cause of each issue people are seeing and a specific resolution. Maybe some of the causes/triggers are related to particular options or particular user operation.... but we aren't seeing the details.
I promise I'll fully document any I find for you all though.
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BTW I might add I am certain VW have technical bulletins on all of these issues, with a symtoms, causes and action to remediate....
Would be nice if someone with access could dump some of these out, because if you could go to the dealers saying "bulletin #xyz is what you need to look at".... it would be fixed much quicker!
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Makes you wonder why they just don't do an OTA update. After all that's one of new things that they were going on about pre launch, always online.
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Makes you wonder why they just don't do an OTA update. After all that's one of new things that they were going on about pre launch, always online.
I think there are some issues around certain systems being updated away from a workshop.... maybe security or safety ones.
What if the update goes wrong? What if someone works out how to fake an update?
Did you see that piece I wrote about the SFD system on here? Maybe its just physically not possible to do updates without SFD authentication?
http://www.golfgtiforum.co.uk/index.php?topic=287257.0
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If it's a factory OTA update then surely SFD doesn't matter. If it's just head unit software then it's no different in reality to updating maps. If Tesla can do it then no reason why other manufacturers can't. VW might roll it out in the future 🤷♂️
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You'd have to leave your OTA mechanism as having a backdoor behind SFD then...
I know Tesla have been doing OTA but I wonder if they are allowed to continue it after the EU directive on autonomous vehicle function safety and security?
The updates VW are currently struggling with aren't MIB updates, they are all sorts of vehicle components...
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My new steering wheel was fitted 2 weeks ago. The car was at the dealers for 4 days in total waiting for the parts to be delivered. Apart from one error message which disappeared as soon as it appeared, no further problems. It does seem that a new wheel is the way to go to cure the erroneous error messages. Interestingly, the dealership rang me last week asking me to bring the car in. It turns out that while it was in last time, the dealership should have applied a further software update. The dealers had clearly overlooked this, VW picking it up when the dealership submitted their invoice for the new steering wheel and were told they'd only done half a job. The dealership is collecting the car on Tuesday and will top it up with fuel. My software is 1664, so I'm guessing the update will be to 1688.
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Interesting.
Everyone else seems to be reporting the same - the steering wheel fixes most problems.
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Think ive fixed the keyless entry myself.
Found out the key has to be synchronised .pretty sure nobody had done it.
Basically you stand beside your car,press open twice quickly on the key.
Job done.
Keyless now works perfectly.....for now.
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After reading this thread, I have e-mailed my dealer to get him to check with the techs tomorrow and make sure mine has the latest version before I pick it up on Tuesday. Hopefully tomorrow likely being a busy day for them doesn't mean it just gets dismissed, if it hasn't already been brought up-to-date.
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The main issue is the steering wheel... And as far as I know its not a recall item.
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My Clubsport went back to the dealers for updates twice. When the third round of faults occurred I rejected it. The dealer was clearly aware of the issues but didn’t offer the new steering wheel. They took it straight back.
The car itself was fantastic, all you could ever want in a daily driver. The quality control/ testing leaves much to be desired.
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Mine has had a new steering wheel since February 6th. Same day after picking it up the usual error messages about travel assist and hazard warning restricted together with the yellow warning triangle appeared and promptly disappeared. Since then its happened twice more and the parking sensors have also been disabled on one occasion. Same as usual, messages pop up as and when and always clear when you restart the car. It seems that the steering wheel fix is far from effective. Interestingly, I see that the id3 is now subject to a “voluntary” software recall to fix a whole raft of issues. It’s going to take 2 days, according to VW and dealers are offering courtesy cars. From personal experience these are in short supply anyway with the Golf’s ongoing problems. I can’t decide what to do for the best. Clearly, VW don’t have any effective fixes at the moment. Maybe eventually they’ll get a grip. Such a shame, as I really like the car mine is trying to be.
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Just been out. Drive to destination fine. Got back in the car after an hour, started up and 2 error messages, yellow warning triangle and parking sensors offline. Thinking I may need to get rid now.
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So far the only things I'm seeing are that the MIB unit takes a long old time to boot up when you turn her on and some sort of message about one of the assist systems (front assisted restricted?) not working...
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With a 8R on orders it’s very worrying to read this thread and still seeing VW churning out cars that aren’t for for purpose, and even with the ridiculously long wait times that can’t get it right either
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My Clubsport went back to the dealers for updates twice. When the third round of faults occurred I rejected it. The dealer was clearly aware of the issues but didn’t offer the new steering wheel. They took it straight back.
The car itself was fantastic, all you could ever want in a daily driver. The quality control/ testing leaves much to be desired.
Is there a set time period where you can reject the car?
Mine now has increasingly more front assist errors. I’ve yet to phone VW about it as I don’t have time to get it down to VW but I’m not going to (willingly) spend four years in a badly designed car when VW has no excuses bearing in mind it’s based on an almost ten year old chassis design and costs a bloody fortune now.
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I had a drive this morning where it didn't moan about front assist.
It would be interesting to try and understand exactly what its trying to tell you.
The 128TI I drove btw did similar things.... I want to say its actually the camera part of front assist that is b!tching and I think its probably glare that's doing it, but could be water droplets too. Not sure if the wipers wipe over it.
Mind you, yesterday was dry all day and the car was spanky new from the forecourt, unless they left some polish marks over the camera? I'm going to give it a good going over with a mf cloth.
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My BMW did it a couple times. It’s bound to happen occasionally.
The Clubby is getting the warnings frequently come up. My TCR had the camera replaced but that car had prolific warning messages flash up. The TCR also had climate screen which would possibly potentially have more issues due to the metallic coating.
It was interesting watching the volkwizard CS pick up vid hearing that familiar bonging from the dash as the error messages flashed up on that car (which will have had a similar build time to mine).
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A thousand miles in and my 128ti hasn’t complained once about things not working. Even my mk7 will occasionally say front assist not working. Just saying :lipsrsealed:
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My Clubsport went back to the dealers for updates twice. When the third round of faults occurred I rejected it. The dealer was clearly aware of the issues but didn’t offer the new steering wheel. They took it straight back.
The car itself was fantastic, all you could ever want in a daily driver. The quality control/ testing leaves much to be desired.
Is there a set time period where you can reject the car?
Mine now has increasingly more front assist errors. I’ve yet to phone VW about it as I don’t have time to get it down to VW but I’m not going to (willingly) spend four years in a badly designed car when VW has no excuses bearing in mind it’s based on an almost ten year old chassis design and costs a bloody fortune now.
You have 30 days initially to reject the car for a full refund if the car is not of satisfactory quality. You still have rights after this point but it becomes a little more laborious to return it.
Within 30 days it should be trouble free.
I’m still not sure I did the right thing. I do miss the car and on the right road it was an absolute hoot to drive. I could see myself getting another once I’m confident all the issues have been fixed.
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Thanks :afro:
I’m way past 30 days (nearer 70) and haven’t yet moaned to VW as the car is only being used a couple of times a week just to drive to work and back. I’d be very reluctant to actually reject a car, I’d rather tough it out and get it sorted but I’d only accept so much.
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I have had a nightmare setting up 'we Connect' and becoming a primary user. Basically wouldn't let me for about 3 days until the car eventually updated the software. I am now on 1688, but still having intermittent issues with apple car play and keyless entry...havent really driven much so no doubt other issues may surface reading this thread.
looks like its a case of booking in with the dealership to force a further update. Must say as a huge GTI fan the technology experience has been very poor so far and hasnt done much for the new car excitement. Hope this isnt a sign of things to come...
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I have had a nightmare setting up 'we Connect' and becoming a primary user. Basically wouldn't let me for about 3 days until the car eventually updated the software. I am now on 1688, but still having intermittent issues with apple car play and keyless entry...havent really driven much so no doubt other issues may surface reading this thread.
looks like its a case of booking in with the dealership to force a further update. Must say as a huge GTI fan the technology experience has been very poor so far and hasnt done much for the new car excitement. Hope this isnt a sign of things to come...
Glad it wasn't just me!
Remember the OTA update isn't for systems other than the infotainment system and maps...
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Driving home this afternoon, along with the usual messages that front assist and travel assist were not available together with restricted traffic sign recognition I got two new error messages. I'd forgotten to turn off lane assist before starting off so after 15 minutes driving the car did it for me. I'd also noticed that for the last week the stop/start had stopped working. For the first time I got an error message telling me that it wasn't available. At least the parking sensors stayed operative. I emailed VW Customer Services this week and I've had a reply asking for details of the problems, what the dealership has done to help and asking for my car's VIN number. I've replied so let's see what happens.
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Well ive dropped mine off for keyless entry fault,travel assist,emergency assist etc.
I don’t hold out much hope and it’s all annoying me now,asked Vw to give me there best offer to buy the car too. I’m thoroughly disappointed in the car...it’s issues and the dealer too,so fixed or not I’m leaning towards getting rid of the car.
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Had an email from Customer Services this morning. I am now a case to be investigated by a dedicated Customer Relations Manager. They will contact me within 2 working days. I'll be interested to see how this pans out, but at least I've got their attention.
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The annoying thing here is that it seems some cars have the problems, some don't have most of them.
There has to be SOMETHING different across these vehicles.
The engineer in me wants to start trying to spot the differences and catalog a possible root cause.
I am finding the lack of organisation from VW in this regard absolutely sh1t poor. At my work we'd have terminated any supplier who couldn't demonstrate a proper organised logical troubleshoot and explain detailed analysis of their course of corrective action. This sort of thing is my daily work, dealing with equipment we have that has vendor issues!
I wonder if we all shouldn't start trying to get to the bottom of this, I wonder if OBD would be able to see software versions of different components. I might give this a go.
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Well ive dropped mine off for keyless entry fault,travel assist,emergency assist etc.
I don’t hold out much hope and it’s all annoying me now,asked Vw to give me there best offer to buy the car too. I’m thoroughly disappointed in the car...it’s issues and the dealer too,so fixed or not I’m leaning towards getting rid of the car.
sorry about your troubles i hope it fixed on time or money back
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Well ive dropped mine off for keyless entry fault,travel assist,emergency assist etc.
I don’t hold out much hope and it’s all annoying me now,asked Vw to give me there best offer to buy the car too. I’m thoroughly disappointed in the car...it’s issues and the dealer too,so fixed or not I’m leaning towards getting rid of the car.
Best Offer Buy it back? Can't you just reject it? You shouldn't lose money on a lemon.
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Well ive dropped mine off for keyless entry fault,travel assist,emergency assist etc.
I don’t hold out much hope and it’s all annoying me now,asked Vw to give me there best offer to buy the car too. I’m thoroughly disappointed in the car...it’s issues and the dealer too,so fixed or not I’m leaning towards getting rid of the car.
Best Offer Buy it back? Can't you just reject it? You shouldn't lose money on a lemon.
Not sure how easy it would be to reject a car that is nearly 5 months old and been in an accident. I just feel Vw and the dealer also have very poor customer service.....won’t even provide a courtesy car unless you pay £20.
The car was actually meant to be given to my wife in October and I was getting something else,but the experience so far makes me not want her to deal with problems either.
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I'm fairly sure unless the accident damage/repairs could be blamed for the faults and that you've had a clear record of faults logged and repeated attempts at resolving them (before and after the accident), it makes no difference to your consumer rights...
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Not sure how easy it would be to reject a car that is nearly 5 months old and been in an accident.
There's no time limit as to how long you have to reject a car;
If you reject in the first 30days you get a full refund.
If you've had the car more than 30 days but less than six months, you have to give the dealer one attempt to fix the fault before moving to reject the car. If the repair has not fixed the fault, you can reject the car. The dealer is allowed to mark the value down according to milage only, nothing else.
After 6 months, you can still reject to an unspecified time limit, however, there must be a proof trail the fault was there at delivery. Milage terms again apply in regards to dealers being allowed to mark down the value.
The accident shouldn't come into it, providing you have followed all the dealer & insurance repair recommendations, which in essence put the car back to 'new'/'as was' state.
Good luck :)
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Thanks for the advice,I shall have a discussion with the dealer.
It would probably be a good car repaired,strangely enough the only other car I’ve ever had issues with from new was also a golf....20 years ago.
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So keyless entry is now fixed.....I won’t use it,but wanted it working.
To solve the travel assist/emergency assist Vw have told them to fit a new loom and steering wheel.
I was told that they have no idea how to get the map display on the AID at which I point I mentioned I think I may reject the car.....the manager then had a discussion with Vw who have said it would need(I took no notice of the part names).....but basically replacement of all the infotainment/sat nav gubbins,surprisingly its all been agreed and the parts are on order.
I have stated that I’m rejecting if these fixes don’t work
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I think they've taken a beating but its annoying that you have to seemingly do that in order to provoke action.
They know exactly which cars out there have exactly which problems.
They should be proactively calling customers to bring them in for fixing without customers needing to shout at them.
Not good enough VW! :angry:
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They know exactly which cars out there have exactly which problems.
They should be proactively calling customers to bring them in for fixing without customers needing to shout at them.
Not good enough VW! :angry:
Thats Volkswagen sadly.
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I’ve had a surprisingly positive response to my “I’ve had enough” email to VW Customer Service. My complaint has been given a number and is being dealt with by a dedicated handler. The car goes back to the dealers on Tuesday, with VW having been in contact with them. They will speak to the service manager on Tuesday and will then advise me how they are looking to proceed. One interesting point arose when booking the vehicle in when I was asked whether I was using a non VW USB cable to connect my phone. I’m not, just using Bluetooth, but I do have an iPod touch connected via a cable purchased from Amazon. Apparently, use of a non VW cable is something being looked at with regard to the software issues. Not sure if that theory holds water, but I was put through to the parts department and I can collect a complimentary USB C to Lightening cable when I drop the car off. I have to say that I’m getting better service following my complaint. Presumably, my case number flags up when I ring the dealers.
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If VW are that bothered about which cable people use they should be giving owners one for free.
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I got a cable when I picked mine up although the vw user guide tells me to only use the cable provided by my phone manufacturer... Which is USB a. I guess if I tried hard enough i could force it into the port on the car..
However I'm not really sure how that has any bearing over the issues people are reporting...
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Don’t see how any of it’s relevant,I was given a cable when I got my car and have never used it or anything else,but do have connection issues via Bluetooth.
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It's just VW trying to blame something else that they don't know how to fix.
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It's just a bunch of mechanical experts trying to fix an IT problem...
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It's just a bunch of mechanical experts trying to fix an IT problem...
experts 🤣🤣
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Here's another insightful quote from another forum:
So just to put a bit of order in the VW jungle world.
So first off, there can be at least 30 control units in the car depending on the extras installed like side assist , electric seat, Harmon Kardon, ecc.
So all these units have their own software which can be updated only by VW. So as an example my Kessy unit had sw 703 and now after the update from VW it went to 706 which fixed the problems I had with unlocking by hand detection. You need to understand that all these units communicate with the BCM, the infotainment and also with each other and this is where many problems arise. They have rewritten the whole software from scratch with the Golf 8 so unfortunately we have become their beta testers...
Also different cars will have different sets of problems because A) Difective from Factory B) Different Software versions C) Control modules installed based on Optionals, ecc.
Now for the Infotainment Sw version, the workshop will only update to 1668 if the Vin of the car is approved by VW in Erwin. The workshop has to follow by the letter what VW Germany tell them to do because the warranty work is paid by VW to those workshops.
If you want to see the information of your car , like what modules you have and their software versions you can use Obd11 or Vcds. Make a scan of the electronic system of the car before and after updates applied by VW and you will know.
The Golf 8 update system is not like the ID3 unfortunately so only minor fixes in the infotainment can be done online. For the big updates only the VW workshops are authorised to do them.
For the Travel assist errors , the steering wheel swap solves most of the problems and some others with software updates.
About the Infotainment Updates: for those on software 16xx the latest is 1668 but a newer 1670 will be available soon.
For the 1778 with 816D Pro / 820D Media a newer 1803 is on the horizon so I heard
I think that's not very different to how I was understanding the issues.
Interesting about the newer software versions for the MIB, still not clear why they swapped to the D variant MIB unit so soon.
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So, I get in the car this morning and start up.. Infotainment being a little laggy, as per usual for the first 20 seconds or so. Nothing unusual there. But then I hit 'Menu' and the background loads in but no buttons at all. I switched the car off, locked the door, waited a few seconds and then unlocked, started and tried again. Still the same.
The climate, driving mode, the multi-info type window that shows Nav & media and the swipe-down menu were all fine. Voice control worked and I was able to tell it to "Open Android Auto" and that worked....just no buttons on the Menu screen.
At this point I needed to set off for work and so left it. Hopefully having sat for a while it will rectify itself. If not, I am going to have to speak to VW as these software 'niggles' are mounting up and it's getting pretty beyond the joke now. :sad:
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Yes those button/tile things apparently are configurable.... (I saw something written about that somewhere - not in a VW document of course, why would they bother to tell you how their software works?!) am guessing its failed to load up your settings.
I'll bet after you have left the car for 30 mins locked up, it will have sorted itself out - thats classic VW - after a while it effectively shuts itself down, which should cause it all to come back to life after a crash - that was true on the Mk7 too btw and it often used to have a spaz about all sorts of things.
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Just tried and it's back to normal. For now... :rolleyes: