Unfortunately bear, being "too" polite doesn't often yield results when it comes to customer service. I wasn't nasty or rude in any of my communications, but I was very firm and persistent until I got what I deemed adequate attention from appropriate people. Prior to that point my unconfirmed build week was 38' and after several calls and texts saying they are doing everything they can to move things, lo and behold, it went to week 32 and stayed there. Now, it may have ended up at 32 anyway without my intervention, but when it comes to customer service for both praise and complaints, I am very vocal about it, otherwise how are they to learn?