I rang VWUK today for an update on my order for a GT (with some options) and this is getting beyond a joke, this is basically what has happened:
8th March: Ordered Golf GT, pacific blue, Xenons, 2Zone, Park assist, de-badge
15th March: I find out (luckily) online that the Xenon option I have ordered won't have the 'U' shaped LED drls, which is what was shown in the brochure the dealership gave me. I send an email to dealership asking for them to investigate.
26th March: after numerous emails and phone calls to the retailer they are having no joy in getting the information they need from VWUK, so I contact VWUK directly, who themselves don't seem to be able to confirm what is happening one way or another with the Xenon lights. I ask for one thing: don't let my order go to build week confirmed until we know if the Xenons with LED drls will be an option in the coming weeks, and if they do become an option will VWUK foot the bill for the more expensive second option?
4th April: I am finally informed by my retailer that the option that was specified on my order was the Xenons without LED drls and that VWUK have declined upgrade me to the Xenons with LED drls option as a gesture of goodwill, but the 'good news' is that my car is now in 'build week confirmed'. This isn't good news as I will be keeping this car for 4 years so it has to be 100% right! I check with the VWUK Executive office and the reason VWUK won't pay the extra is because they made the retailers aware of this issue back in February apparently. My retailer was having none of that.
5th April: As the original order can no longer be modified (as it is build week confirmed), I cancel the order and place a new order. As the campaign has now changed this means the pricing, residuals etc are not quite the same and even by removing the metallic paint and going with Tornado Red, which should have balanced out the additional £400 for the more expensive Xenon option, it doesn't quite work like this and the car is a few quid a month more than the original one, which I have to swallow.
6th May: I call VWUK customer services to check on the progress of my new order and am told that it is due to be built week 21 (end of May) and I should expect delivery end of June/early July. Happy days as my A3 goes back on 28th June.
22nd May: I call VWUK to double check the order is still on track and I am now told that it is now due for build around week 27, July, although this is not confirmed and I won't expect delivery until at least early August.
Needless to say I AM NOT A HAPPY BUNNY!!!!
I have spoken to the executive office again who say they will 'see what they can do' but I won't hold my breath. I told them I am not so angry about the waiting time, it is just the fact I am told something different every time I speak to them! The whole experience has been a ball-ache from start to finish.
DIABOLICAL!!!