Agree, the steering wheel haptic buttons are not the main issue imo. I don't mind them at all. I like how they give you a bit more fine grained control such as sliding left/right for volume or long press versus short press, which you cannot do with traditional buttons really. If you accidentally turn on the steering wheel heating (and somehow I've never managed to do this), well a quick long press of the same button will turn it off. Its funny how no reviews ever mention this.
The main bugbear for me is the main infotainment system. The sliders for the climate / seat heating were a terrible idea. They just don't work on the move, turning the seat heaters on/off is a total faff (yes, even the double tap on sliders is a faff imo). If my wife's in the passenger seat I have to do it for her seat too... whereas with traditional buttons it was easy for her to do it herself!
However, I don't see them reversing on that interface anytime soon, as that would require significant dash redesigns and heavy re-tooling whereas swapping the steering wheel buttons is a simple, low cost "fix". They also have the same system across the entire ID range and all its Skoda/Seat cousins, so I just don't see that changing.
So, with my cynical hat on, I don't think VW will do anything that actually costs money, at least not in the short/medium term.
