Do you know an insurer that specifically does use OEM parts and VW approved repairers?
I'm looking to go with More Than, an RSA insurer...anyone with experience of them? There policy says they may use recycled parts/parts not made by manufacturers...
I believe that many insurers now state in their documentation that they may use recycled parts - presumably for environmental reasons. I’d expect under VW’s own insurance product that only 100% genuine OEM parts would be used. Repairs will be to VW approved standard too.
Bear in mind that you don’t have to your insurer’s own recommended / approved repairer; you are free to choose your own, in which case you can pick one that is VW approved. If a body shop is VW approved, then use of OEM parts and paint is probably one of the conditions that need to be met in order to gain VW approved repairer status. Most - if not all - insurance companies will state in their policies that if you decide to use a repairer of your choice, then they may impose additional terms - e.g. an increased excess, and you may not get the use of a free courtesy car while your car is being repaired.
You can find VW approved repairers in your area on the website at the link below (click on ‘find body shop’ button in the top right corner);
https://volkswagenapprovedrepair.co.uk/