spent yesterday trying to get parts for a vw passat. spoke to my local main dealer in brighton they couldnt be bothered to answer the phone when they did they seemed not to care. last time i went there in person they pretended i was not there spent 10 minutes hanging aroung then someone said parts is closed and walked off before i could reply.
went to hayward heath vw was left sitting around for 45 minutes as they said they would look at car to see if a cable was fitted which they said was in stock over phone but when got there it was not in stock. after the 45 minutes of waiting we went to service and she looked surprised we had not got bored and buggered off which is what they seemed to want us to do anyway as we were not buying a car from them. both dealers were caffryns. both were snobby.
when i used to have a bmw 740 my main dealer would bend over backwards to help often persuing the problem when i had lost interest.
are all vw dealers uninterested if not does someone know a good one near brighton
