Back from service, all ok, no surprises or damage
But, not happy...
Spoke to them about the silver insert that fell off the aircon vent switch. They have flatly refused to replace under warranty, despite me arguing that the part has failed and pointing out that the car is treated with kid gloves, something he agreed is obvious. They claim it's wear and tear and the robbing b@stards want £138 (the whole double unit would need to be replaced, which I was aware of). Reminded them I have bought 2 GTIs from them and was looking to buy an R next year, but they not prepared to cover it
Poised to write an email to the Brand Manager for what it's worth, which is probably nothing.