as I was told and I quote ”you'll get your car when you get your car and when we say so ”
and the flip side "I'm the customer, I want my car and I want it now!"
I've not heard anyone on here say that (except in jest). The contention is two fold:
1. Estimates given before ordering have now proven to be wildly optimistic, further, VW seem unable or unwilling to proved revised estimates of any degree of accuracy. Essentially this amounts to saying there is a delay of unknown length on our orders.
2. The sequence of orders moving to build confirmed has no relation to the order date, thus while some wait and wait and wait for an undetermined period of time others place new orders which get served first.
Both of the above are legitimate issues. Saying "it's ready when its ready" is discourteous and extremely bad customer relations practice.
Exactly - there are 2 sides to the deal - A customer and a provider - we all know we will have to wait and that there could be delay's - that's a given!
BUT the main point is - whatever happened to customer service in this country?
If I was told by anyone within VW or its dealers ”you'll get your car when you get your car and when we say so ” - I would be making some serious waves through their organisation.
After all most companies are built on their reputation, why would they want to tarnish that?
Rik - currently in charge of a large bottle of Cidre
chilling, waiting for a confirmed build date......