Unrelated to the MK8 I know but don't get me started on VW's crap customer service.
I had a rather large row yesterday with my dealer who I ordered my new Tiguan R Line from back in Mid Feb (to replace the current GTI). At the time I was quoted 12-14 weeks. I felt it was weird that even after 6-7 weeks on order, I still didn't have a confirmed build date. My dealer told me it was on his system as unconfirmed Week 26, but he still expected it to come forward. Not great as that still meant an approximate 22 week delivery (and I was promised don't forget 12-14 weeks).
Well fast forward to yesterday and after 14 weeks I still don't have a confirmed build date, so asked to speak to the dealer manager to see what the hell was going on, as if we are in Week 22 next week, and the car was supposed to be build Week 26, the SURELY it should now be showing a build week. Well no....So to be fair to him, he emailed someone senior at Milton Keynes, and actually copied me verbatim in the reply he received, even the dealership were staggered. Basically this guy from MK, said that as my car had now been converted into a MY22 vehicle, it was still sitting as unconfirmed build week 39 !!! When my dealer challenged them, he just said nonchalantly..."oh, were you not told that...sorry. Please apologise to your customer". So assuming approx 4 weeks from build to arriving - that would be Week 43 so that would be 36 weeks build (or 9 months) for a bloody cooking model Tiguan.
I've told them to shove it and cancelled the order and got my deposit back. Just now waiting to fully calm down this weekend before I make a decision as to if I just keep the GTI and run it into the ground, or for the 1st time in 16 years, leave VW for another brand.
Rant over.
