Author Topic: Timing Chain tensioner Failure List (timing issue)- Please Update with Your Info  (Read 265654 times)

Offline Niche

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Re: Timing Chain tensioner Failure List (timing issue)
« Reply #580 on: 29 August 2016, 18:28 »
Yet another 2010 tensioner to fail :sad:

My wife came home from work, car was perfect then wouldn't start the next morning.

Taken to local dealership who said the car required a new engine due to piston/valve contact.

I had to deal with VW customer services 4 months ago when I bought a car that was involved in a fraud case from their new flagship dealership in west London so didn't have much hope of getting any contribution after the 3 month wait to get my money back that time, with no compensation.

As expected no contribution from VW uk although the dealer has offered £300 towards cost as I get my Golf R serviced there.
Some dealers are great, some are shocking, with VWuk burying their head in the sand regarding serious faults and then they still expect customer loyalty.

Total cost £5360 for a non serviceable part that has failed on a car than is worth 10k with just over 50k on the clock.

I have had it with VW, customer service is non existent and although I have always stood by the VW brand these will be the last Volkswagen vehicles we buy. Far more trouble/money than any car is worth.
« Last Edit: 29 August 2016, 18:31 by Niche »

Offline gaurav_aidasani

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Re: Timing Chain tensioner Failure List (timing issue)
« Reply #581 on: 05 September 2016, 21:30 »
Yet another 2010 tensioner to fail :sad:

My wife came home from work, car was perfect then wouldn't start the next morning.

Taken to local dealership who said the car required a new engine due to piston/valve contact.

I had to deal with VW customer services 4 months ago when I bought a car that was involved in a fraud case from their new flagship dealership in west London so didn't have much hope of getting any contribution after the 3 month wait to get my money back that time, with no compensation.

As expected no contribution from VW uk although the dealer has offered £300 towards cost as I get my Golf R serviced there.
Some dealers are great, some are shocking, with VWuk burying their head in the sand regarding serious faults and then they still expect customer loyalty.

Total cost £5360 for a non serviceable part that has failed on a car than is worth 10k with just over 50k on the clock.

I have had it with VW, customer service is non existent and although I have always stood by the VW brand these will be the last Volkswagen vehicles we buy. Far more trouble/money than any car is worth.

Wow, sounds like you ended up with a lemon. And VW don't seem to have any interest in repairing it's reputation. Really feel for you, hopefully you can see some light at the end of the tunnel

Offline RonnieCompost

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This has just happened to my 60 plate gti with just over 70k on the clock.

Took to my local independent garage who have quoted £4.5k for a new engine, and that is with a deal on the labour  :sick:

Going to get in touch with VW to see if there is anything they will do but not holding my breath. Has anyone had any luck with a similar age / mileage car with no warranty?

Offline The ANT

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I know of a mini that was given a new engine for free a 11 years old because of a cam chain issue so keep pestering, make yourself a pain in their arse.
Suffering from a severe and unforgiving case of GTItis


Offline topher

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If it's of any use to anyone on here, we've just had a truck load of brand new engines delivered (old new stock from VW so comes with 2 yr manufacturer warranty). There is unfortunately only one 2.0 TSI engine available which we can offer for £3000 fitted inc VAT. Call 01543 495700 or email info@midlandvw.co.uk

Offline Martin Larose

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great thread, very informative. running an 09 plate myself, this issue is constantly on my mind.

would be great to hear some precautions I could take to try and avoid it.
There are no precautions apart from changing the tensioner to the latest revision.  As I stated in an earlier post this will cost about £300 by a specialist.
Sometimes it shows by a rattly chain noise at cold start up. Sometimes no warning at all the mechanical ratchet just fails.

Offline Martin Larose

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Can I have some advice please?
I have a 2009 VW GTi. It's only done 58k miles with full VW service history.
I am in the process of having a new engine fitted as the timing chain has jumped and wrecked the engine. I have been told by the technician that the chain tensioner has gone causing the chain to go slack and jump. I have since learnt about the timing chain rattle which I have experienced.
VW do not want to know and wanted me to pay for a costly investigation to determine if there could possibly be any good will towards the cost of a replacement engine.
I have also learnt that the timing chain tensioner is up to design revision K.
I have complained on the VW complaints line but heard nothing. The VW love affair has ended.
Any advice would be appreciated.

Thanks

Offline Rowley102

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59 plate VW Golf GTI timing chain tensioner failure at 66,500 in May 2016. Contribution of 2k for timing chain and tensioner from third party warranty company. Needed new clutch at same time

Offline Scottw

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Can I ask,how much a new tensioner and fitting is ?
If I got it done at vw,I'd get 2yr warranty,so should be covered if it broke,
I could get a new one fitted every 2 yrs so it would always be under warranty from breaking ??
I haven't bought a car yet as in 2 minds between mk6 or mk7

Offline mikegti77

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Can I ask,how much a new tensioner and fitting is ?
If I got it done at vw,I'd get 2yr warranty,so should be covered if it broke,
I could get a new one fitted every 2 yrs so it would always be under warranty from breaking ??
I haven't bought a car yet as in 2 minds between mk6 or mk7

Pages 14 & 56 of this thread will be of interest regarding costs....
MK7 GTI, Carbon Grey, Pan Sunroof