Author Topic: Timing Chain tensioner Failure List (timing issue)- Please Update with Your Info  (Read 216967 times)

Offline C3PO

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No warranty sadly - I think that the 60,000 mile 'Powertrain warranty' is a VW USA warranty, which again is a shame. I hope if I get nowhere pushing VWCS that I would have grounds to take action that the car is not fit for purpose - a £35000 vehicle (after finance etc) outlay should realistically be expected to last more than 4.5 years or 47,000 miles. I asked the service manager if he was in my shoes would he be satisfied with that offer - he just looked sheepish as he knew it's a disgrace.

You need to push as there is a TPI out which tells the dealership what they need to do

Service Bulletin Number : TB-15-12-01 Date of Bulletin : JUL 23, 2012
NHTSA Item Number : 10045560
Component : ENGINE
Summary :
VOLKSWAGEN: ALL MODELS EXPERIENCE THE TIMING CHAIN SLIPPING, RATTLING NOISES OF THE ENGINE AFTER STARTING, AND ENGINE FAILS TO START. 2008-13 ALL MODELS. *PE

If they can dispute that I would be interested.

RocketRoss is spot on, the chain stretches and then the tensioner does not do its job causing the issue. They need to re-consider. I have the CEO's email address for VW/AUDI/Porsche if you need to push higher.

Neil
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Offline andygo

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My son is getting his engine replaced FOC and labour FOC as well They have also given him a Polo R as a loaner. The dealers didn't bother stripping the engine, just had a peep through the spark plug hole with a bore scope. As the valves had hit the pistons, it was new engine time. Talk to VWCS and point them in the direction of the Internet.

Good luck, don't take no for an answer!

Offline RedHP

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Hey all, sorry to sound 'simple' but what are the signs for this failure issue please?

Ta, Red
Mk6 GiT since birth in 2010

YNWA

Offline Jimmgc51

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Hey all, sorry to sound 'simple' but what are the signs for this failure issue please?

Ta, Red

All answers are within this thread! Please read from start and the majority of questions will be answered!
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Offline Obbzi

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Hey all, sorry to sound 'simple' but what are the signs for this failure issue please?

Ta, Red

Sounds very rough on cold start up :sad:
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Offline RedHP

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Hey all, sorry to sound 'simple' but what are the signs for this failure issue please?

Ta, Red

Sounds very rough on cold start up :sad:

Thanks
Mk6 GiT since birth in 2010

YNWA

Offline Obbzi

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Red, there are a few clips on here that people have taken you really need to listen to those clips so you can hear it. I didn't have a clue, I got no warning it just went  :cry:
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Offline RocketRossUK

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Hey all, sorry to sound 'simple' but what are the signs for this failure issue please?

Ta, Red

Sounds very rough on cold start up :sad:

Thanks

Red, i have added the video link to the original post at the top, click and listen mate
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Offline CamGTI

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One more to add to the list:

59-plate
48,000 miles

Failed in November 2013.

New engine covered FOC by VW. Negotiated a 33% discount on labour costs with the dealer, resulting in a bill of around £1,000.


For my car there was no warning. My wife was with the car and it simply failed to start from cold. The AA  recovered it to an independent who had a look and diagnosed a slipped timing chain. This was the first I had heard of it being a potential problem. The independent suggested I speak to VW customer services who advised me to get the car trailered to my local dealer as without an 'official' diagnosis there was no chance of getting any replacement parts covered. VW customer services advised the dealer to fit a complete new engine for free but the dealer wanted to charge me £1,500 labour to fit the engine. In my opinion they should have replaced it for free, but I eventually agreed a 33% discount and got the car back a week later.

I've since covered 3-4000 miles on the new engine with no hassle. The whole episode has taken the shine off what has otherwise been a fantastic ownership experience.

Offline Poached

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One more to add to the list:

59-plate
48,000 miles

Failed in November 2013.

New engine covered FOC by VW. Negotiated a 33% discount on labour costs with the dealer, resulting in a bill of around £1,000.


For my car there was no warning. My wife was with the car and it simply failed to start from cold. The AA  recovered it to an independent who had a look and diagnosed a slipped timing chain. This was the first I had heard of it being a potential problem. The independent suggested I speak to VW customer services who advised me to get the car trailered to my local dealer as without an 'official' diagnosis there was no chance of getting any replacement parts covered. VW customer services advised the dealer to fit a complete new engine for free but the dealer wanted to charge me £1,500 labour to fit the engine. In my opinion they should have replaced it for free, but I eventually agreed a 33% discount and got the car back a week later.

I've since covered 3-4000 miles on the new engine with no hassle. The whole episode has taken the shine off what has otherwise been a fantastic ownership experience.

Thanks for updating the list. As you found out the dealership tried to rinse you for labour costs on a design defect :rolleyes:.