Author Topic: Timing Chain tensioner Failure List (timing issue)- Please Update with Your Info  (Read 269834 times)

Offline lxm

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Another one bites the dust! (this time a Polo 6R)

2010 Polo 6R 1.2 (70ps) with 63k on the clock.

Full service history, oil change every 10k or less.

Quoted £800-£1000 initial labour alone at dealers to open the engine up and assess the damage before VW UK could give word on any 'good will'. We agreed to this and luckily the engine wasn't a write off. Engine top half could be rebuilt at a cost of £1900. VW UK would not give any goodwill. Our dealer gave 20% off parts due to 15 years of loyal custom but still not happy with a bill of £1600! We duly paid in full.......

Its a NON SERVICEABLE LIFETIME PART. What really annoys me is that if the car had a belt fitted, it would have been changed as per its service schedule at a fraction of the cost of the possibility of an engine going 'BOOM'

We wrote to VW UK Customer service and delt with a 'manager' - We were offered a free service for our inconvenience. We are professionals, but told them to stuff it.

She told us that 'parts on cars go' and thats the reason for the 3 year warranty.

She reminded us that our £1900 repair bill was covered by a 2 year warranty to put our minds at ease............ :evil: :shocked: :grin:

Never buying a Volkswagen again! We have bee very loyal, it is their loss, over a 15 year period....

Used Bora TDI
New Bora V6 4 Motion
New Passat Sport
6 month Ex-DemoPassat CC GT
New facelift Passat CC GT (current)
Used Polo 6R (current)
« Last Edit: 30 April 2015, 20:56 by lxm »

Offline SunnyGTI

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Woah that's bad :/

You had to pay but had a warranty? Or you had a warranty repair earlier for something else?

I spoke to VW customer care today and asked if they are aware of this issue re cam belt tensioner. They said no, nothing on system and they had never heard of it. Hmmmm...

Offline andygo

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Lying gits at VW, just google cam tensioner and look at results.

Offline lxm

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Sorry maybe I didnt put it right, the £1900 repair to sort the wrecked engine is covered under a 2 year warranty... if the same thing were to happen again, I think she was rubbing our noses in it.

Offline h10_vwg

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  • MK6 GTi and MK5 TDI
My timing chain slipped about two weeks ago :(

Iv got my engine refurbished and it is now running fine.

If this does happen, you got to be extremely unlucky!

Just make sure you get your car services between 6k-8k on time!!
I didn't get it serviced on time and now it cost me £1500 to get it fixed :( there goes my front light and lowering mods money :(

Offline reprobate

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I've decided to get the preventative job done, local specialist is charging me £800 to replace all the chains and guides, do my major service and MOT, does this seem reasonable?

My GTI is an 09 and has done 44k miles


Offline andygo

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You maybe need to get the tensioner part priced on its own to make sure you are not being ripped.

Offline markr

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Thank you guys for this thread, I am new here. Mine failed last week, it is with VW main dealer at the moment, I am working with the Dealer and VW customer services, but so far factory goodwill has been rejected.

They have quoted £6.5K for new engine  :sad:

Mine is MK6  DSG GTI 59 plate with 93K miles
Bought new and with full service history from same dealer (Ridgeway VW in Reading)
« Last Edit: 17 May 2015, 13:08 by markr »

Offline reprobate

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he quoted £600 to do the tensioner, major service and MOT. He also had 2 cars in the garage that had the exact failure in this thread so I am probably going to get the whole lot done for piece of mind

Offline RocketRossUK

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sounds a good price mate
MK6 GTI CSG | Revo Stage 2 | Revo Stage 2 Intake | Milltek 3" TB Exhaust | SuperPro Anti Lift Kit | H&R ARB's | Bilstein B12 | TT Short Shifter |Mintex M1144 Race Pads | HEL Braided Lines |

MK5 GTI - DSG + Extras (Sold because DSG was Soooo Boring !!!)