Author Topic: Am I the next victim?  (Read 19936 times)

Offline Jimmgc51

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Re: Am I the next victim?
« Reply #70 on: 13 December 2013, 10:41 »
Mate I'd get in touch with VWCC, they may be able to sort something out in terms of courtesy car and best to get them involved to have the issue logged officially!
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Offline RocketRossUK

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Re: Am I the next victim?
« Reply #71 on: 13 December 2013, 10:52 »
Mate I'd get in touch with VWCC, they may be able to sort something out in terms of courtesy car and best to get them involved to have the issue logged officially!

Think i will after i have had the first diagnostic check and assessment 
MK6 GTI CSG | Revo Stage 2 | Revo Stage 2 Intake | Milltek 3" TB Exhaust | SuperPro Anti Lift Kit | H&R ARB's | Bilstein B12 | TT Short Shifter |Mintex M1144 Race Pads | HEL Braided Lines |

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Offline nige smith

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Re: Am I the next victim?
« Reply #72 on: 16 December 2013, 12:23 »
I logged my concerns with VW customer service regarding the timing chain tensioner issue. This is the reply I received today from them! I was gob smacked!


From...Volkswagen UK Customer ServicesMr SmithSubject:VW-2013/12-007558



Dear Mr Smith

Thank you for your recent contact in relation to the cam chain tensioners in your Volkswagen Golf. Please accept my apology for
the delay in my response. I have tried to contact you by telephone number without success.

I have spoken with our Technical Support Team who has confirmed we are not aware of any issues with the cam chain tensioners in
your Golfs engine which may affect your vehicles performance.

If you have any concerns relating to your vehicle we would recommend speaking to your local Volkswagen Retailer. Contact details
for all Volkswagen Retailers can be found via the link below:

http://www.volkswagen.co.uk/find-a-retailer

I am sorry, we are unable to confirm if any other vehicle has had an issue with the cam chain tensioners failing due to a
manufacturing issue.

If we can be of any further assistance, please do not hesitate to contact us on the number below.

Thank you for contacting Volkswagen UK.

Yours sincerely



Offline RocketRossUK

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Re: Am I the next victim?
« Reply #73 on: 16 December 2013, 14:50 »
Lol, what a load of sh!te.

Mine is in today / tomorrow for check. Spoke to the service manager and master tech. I told him about the problem and he was aware of it. They have had one or two in before.

So i have left it with them so they can do a cold start and i have also the audio CD i created with 5 cold start up that i recorded which sound awful. So it would be hard to say there is no fault there.
MK6 GTI CSG | Revo Stage 2 | Revo Stage 2 Intake | Milltek 3" TB Exhaust | SuperPro Anti Lift Kit | H&R ARB's | Bilstein B12 | TT Short Shifter |Mintex M1144 Race Pads | HEL Braided Lines |

MK5 GTI - DSG + Extras (Sold because DSG was Soooo Boring !!!)

Offline C3PO

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Re: Am I the next victim?
« Reply #74 on: 16 December 2013, 19:25 »
+1

I have mine booked in for chain and tensioner change, dealership contacted VW for me, all parts paid for. I supplied the TPI, which they looked up, and then ordered the parts. Also looking to assist with the labour charges. Currently noise only there for about 1 second on start up from cold only, nearly 50k miles on a 59 plate.

Looking at the tensioner itself they new part is different so if no issue why change the design?

So they are not aware of the issue? What a load of rollocks  :angry:
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Offline Rhyso

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Re: Am I the next victim?
« Reply #75 on: 16 December 2013, 19:31 »
Its like the PD170 injector problem all over again

Eventually it became an official recall.....but it took them years to admit it

Offline Obbzi

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Re: Am I the next victim?
« Reply #76 on: 16 December 2013, 22:58 »
I don't understand why they don't just admit there is a design flaw and an issue with the chain tensioner. Surely by doing a recall they will save themselves a fortune!

Or are they just taking a massive gamble and hoping they dont fail  :shocked: :whistle:
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Offline Snoopy

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Re: Am I the next victim?
« Reply #77 on: 16 December 2013, 23:04 »
Best for PR to admit nothing and always say its not a known issue. We know nothing..
Recalls in the UK generate poor press. In some other countries it looked on that they actually care.
Current Stable: Mk6 GTI, Mk1 GTI, Mk1 Leon & 3 non VW.

Offline RocketRossUK

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Re: Am I the next victim?
« Reply #78 on: 17 December 2013, 14:35 »
Rang VW for a check up, they said the technician who listened to it could hear anything out of the normal.

"WTF !!!! it sounds like a tractor. Asked if he was wearing noise cancelling headphones."

So i have arranged for them to start it up in front of me with the head of service there.

If they still think there is nothing wrong i will be taking it out of there and get a specialist to do the job.
MK6 GTI CSG | Revo Stage 2 | Revo Stage 2 Intake | Milltek 3" TB Exhaust | SuperPro Anti Lift Kit | H&R ARB's | Bilstein B12 | TT Short Shifter |Mintex M1144 Race Pads | HEL Braided Lines |

MK5 GTI - DSG + Extras (Sold because DSG was Soooo Boring !!!)

Offline Snoopy

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Re: Am I the next victim?
« Reply #79 on: 17 December 2013, 15:07 »
You just found out why they call them technicians now not mechanics. ;-)
Plus if its not the master technician you may as well be talking to the dumb blond on reception :-(
« Last Edit: 17 December 2013, 15:09 by Snoopy »
Current Stable: Mk6 GTI, Mk1 GTI, Mk1 Leon & 3 non VW.