Seems my complaint letter has caused more harm than good. Didn't expect that...
Further to receiving the complaint email my supplying dealer has now said they no longer want my business
They've washed their hands of me. Talk about throwing their toys out of the pram!
I'm now left in a precarious position. Basically I'm now left with my broker (Broadspeed) having to find a new dealer to supply my vehicle. The newly re-issued order number still stands as does my build week (39). The new order number even shows up on the 'Track My Order' website. But, I'm still nervous, and suspicious, that something else will go wrong further down the line. Bare in mind I've already waited 2 months to get to this shocking position.
I am really fed up and will be facing a 28 week delivery. They won't move my bw forward or offer compensation. However they (Broadspeed) have admitted my original order didn't properly go through because of a glitch in the system. They said it only effects 1 in a 10,000 customers - small comfort.
Question is, should I cancel the whole thing or cool off and sit tight.
I'm in a weird place to be honest. I've gone beyond anger and I'm now wandering around in a dull stupor
Need to sleep on this before making a hasty decision.