Yet another 2010 tensioner to fail
My wife came home from work, car was perfect then wouldn't start the next morning.
Taken to local dealership who said the car required a new engine due to piston/valve contact.
I had to deal with VW customer services 4 months ago when I bought a car that was involved in a fraud case from their new flagship dealership in west London so didn't have much hope of getting any contribution after the 3 month wait to get my money back that time, with no compensation.
As expected no contribution from VW uk although the dealer has offered £300 towards cost as I get my Golf R serviced there.
Some dealers are great, some are shocking, with VWuk burying their head in the sand regarding serious faults and then they still expect customer loyalty.
Total cost £5360 for a non serviceable part that has failed on a car than is worth 10k with just over 50k on the clock.
I have had it with VW, customer service is non existent and although I have always stood by the VW brand these will be the last Volkswagen vehicles we buy. Far more trouble/money than any car is worth.