@pld118
1. I have not told VW that I have a aftermarket warranty as the will just pass the buck. After discussing the issue previously with the warranty company they said they are fully aware of this timing chain issue/tensioner with the mk6 and they will not cover it as it is down to wear and tear, they also said to me if I keep driving it with the noise they definitely will not cover it as this is down to driver negligence this was a couple of weeks back before the engine failed.
2. They said they need the further 2.5 hours to investigate what was the cause of failure & to see if they can save some of the engine & just repair it. So hopefully if they say it was not the tensioner then I'm goingg straight back to the warranty company.
3. Exactly that they told me it's not that serious yet as it has not shown up on our diagnostic machine so carry on driving it until the engine light comes on. I have agreed the 2.5 hours at £90 p/hour. So far it has cost me £370 and they are still saying they are not sure if I will get any goodwill
we need the car as my wife is a teacher and returns to work on Monday. Still no courtesy car either!!! How do I escalate it to the dealer principal?
Thanks