Ok, the plot thickens. Chap just phoned my up from the VW Executive Office, regarding my twitter query and subsequent email. Had a long conversation. I would imagine they've passed this up to this chap as I just won't go away pestering them.
He started off by telling me that, according to the factory, NO orders have been given confirmed build weeks as yet. When I queried this given the information that you chaps have posted on here he started to get all ar7ey and basically said everyone was lying. I told him I find that very hard to believe, yet he stuck by his guns and reiterated that per the factory there have been no confirmed builds for any GTI's in the UK. Confused? I am.
I then explained to him that all this messing around with build weeks was ridiculous, and why couldn't I be given a definitive build week based on the information given to me over the last few months by my dealer, VW UK Customer Services and the Twitter UK VW - and given my order was early April. He tried to blame the dealer, eg. they don't manage expectations, give out false information regarding dates. I wasn't having that, and pointed out that it was VW UK that gave me the information regarding BW22 and also my "highly unlikely to move" BW of 26 - and not the dealer, who has been pretty good to be fair. He had no answer for this other than at the time the information I would have been told was coming direct from the factory.
I explained to him that I couldn't understand this given its VW - started to get slightly miffed at one point and slipped a "p!ss poor" into the conversation. Calmed down a bit, then continued.....in a nutshell he basically said its down to production in Germany and that they cannot control what is going on over there.
However, he did say he would be dealing with this personally and would be having a chat with the factory - and would call me back on Wednesday next week. He agreed that all this messing around was not on from a customer service point of view, and conceeded that unfortunately there is a massive difference between what the marketing/sales/UK Customer Services guys tell us and what is ACTUALLY being build in Germany.
So all in all, I suppose I'm pleased that I have someone dealing with this for me, but on the other hand I feel slightly confused given I have still no BW, and also quite despondent that it seems that it really doesn't matter what we do/say/complain that the factory will do what they want, when they want - and b0llocks to the customer.
The saga continues....