I do wonder what it may be like to work in customer services for VW.
On the one hand, there's probably some very pushy customers and probably some quite rude ones too.
Although they must have fun at times fobbing customers off with any old tripe.
My previous Golf (1.4 GT Edition), the alarm wouldn't stop going off, it had been going off for around 8 days 24/7, so they asked me to bring it into the nearest dealership, who said "they can't do anything for a few weeks", and advised I have a coffee and call the AA to come in and deal with it, who told me to tell the dealership only they have the software to turn off the alarm.
Useless would be an understatement sometimes when it comes to any kind of customer service
I just went back the next day after thinking someone would torch the car if it didn't shut up, gave them the keys, and told them I'm not taking it back until it's fixed, four weeks it took.