A few years ago had a company Vectra and windscreen cracked. Rang Company Car help desk and was asked for make, model, ref and “does it have a top tint?”, No is doesn’t.
AG central booking rang me back, same questions including “does it have a top tint?” No.
Local branch rang to confirm appt, by the way does it have a top to tint? No.
Turned up at branch next day, guy comes out to inspect it and first thing he checks? Does it have top tint.
End of day I go to collect, all done except they didn’t have the exact windscreen so they fitted one with..... a top tint!!
Previous car was Insignia, rang to arrange and mentioned it was kitted out with al the sensors etc, no problem. Mobile fitter arrived, took one look and said wrong screen, he had to ring his office and explain and they were adamant he was wrong until they finally realised their error. None available for another week.
So their fitters are brilliant, it’s the admin they struggle with.