This might be considered a slight thread drift, but I reckon you guys are a bit spoiled for choice.
If you want real good VW customer service, slip over my way and see how it works.
eg...paid a visit to the local VW dealer (the only one), a few years ago, looking for a part for my Mk4 TDI...got told that they don't carry spares for such an old model!
eg...slipped into the same place a couple of months ago and inquired about buying a new VW Toureg. The receptionist requested my contact details and informed me that someone would get back to me in the next few days. The place was almost empty, except for the staff, but hoops need to be jumped through, so I went home and waited, and waited, and waited. As of now, I am still waiting.
Maybe that's why I have never seen a MK7 Golf, or any of the late model stuff over here. Gazillions of MK4 models, with German plates running around, but not much else.
I use an independent garage for servicing, MOT and repairs these days. The owner, who is a close friend of mine, tells me that he got fed up with them years ago and now sources spare parts from Germany.
At least you guys have some choice.