VW Dealer's not supplying service books anymore.

[g19aby]

Got my new GTD last week to find out there was no service book.
Contacted head office who said they do not come with it anymore. Strange.
I was told to contact the dealer who can order one in.

Any truth in this??

[phope]

Correct - there is no longer a service schedule to stamp & keep

http://www.volkswagen.co.uk/owners/servicing/digital-service-schedule

Same with my new Audi - you can view the service history online and get a printout of work history also

[david25]

http://www.ebay.co.uk/itm/VW-GOLF-POLO-PASSAT-TOURAN-GENUINE-BLANK-REPLACEMENT-SERVICE-BOOK-/322601323875?hash=item4b1c898d63:g:iFkAAOSw4HlZb4Jt

[Beezer]

I didn't get a book with mine that was delivered 2 weeks ago. Think it's a MY18 thing.

On one hand it's a good idea, means it can't get lost or tampered with. On the other hand the cynic in me thinks it's more of a ploy to make people use main dealers for servicing.

If independent garages can access or update the service record then it's not a problem. But if they can't, the only way to keep a service record is to keep all invoices etc. (Unless you get a book off eBay!)

[phope]

Independent garages can log servicing using a web based login at Erwin

https://erwin.volkswagen.de

http://www.volkswagen.co.uk/about-us/servicing/technical-form

[msrowell]

I too didn't receive a service record book when I picked up my new Golf three weeks ago. I queried this and 'yes sir it's all digital now'. The cynic in me thinks it's all to do with tying you into the VW dealerships. What happens if you want to sell the car privately and can't produce a stamped service record. Have to hang onto the receipts or do you not get those anymore 'cos it's all digital!

[TurboTrev]

.

[phope]

I too didn't receive a service record book when I picked up my new Golf three weeks ago. I queried this and 'yes sir it's all digital now'. The cynic in me thinks it's all to do with tying you into the VW dealerships. What happens if you want to sell the car privately and can't produce a stamped service record. Have to hang onto the receipts or do you not get those anymore 'cos it's all digital!

You get receipts, and a dealer can do a full printout of the entire service history

I really don't see the problem here

[Briggsy]

I too didn't receive a service record book when I picked up my new Golf three weeks ago. I queried this and 'yes sir it's all digital now'. The cynic in me thinks it's all to do with tying you into the VW dealerships. What happens if you want to sell the car privately and can't produce a stamped service record. Have to hang onto the receipts or do you not get those anymore 'cos it's all digital!

You get receipts, and a dealer can do a full printout of the entire service history

I really don't see the problem here

People don't like change.

[maxie]

this is ok if all works, my localish vw garage serviced my mk5 for sevral years they were than sold on. so when booking the next time i asked what she was due to have and they had no clue as the previous wasn't given to them they said. true or couldn't be bothered to look i don't know... but imho i'd prefer the booklet myself as having a hard copy for peace of mind etc , and i'll purchase one if need be.