Sack that, your engines in the bag that's coming from VW. So there not going to take that away.
I would politely mention the tensioner thread on this web site calculate all the fails and say you will pay the avrg, that's fair!!!
Also to let u know how it works VWUK will MATCH whatever the dealer contributes but ONLY if they contribute. Nothing from the dealer nothing from VWUK.... Hence why there are wanting to speak to the SM.
Why don't you collar this guy agree a deal then he phone VWUK that how I did mine ...