Several years back (2009 in fact) just after the new Scirocco was launched, I pre-arranged a test drive in a Scirocco at my local dealer.
When I arrived, the receptionist asked me to take a seat and I waited and waited. Bearing it mind it was a week day just after New Year I expected there to be some kind of enthusiasm amongst the sales 'executives', but there was none!
Eventually after 20 mins or so, I had to ask at reception and they did get somebody along to see me. I did take the test drive, but I almost sensed they took me out as part of their duty, there was no enthusiasm.
My initial excitement had waned but I did enjoy driving the car.
When we got back to the dealer, the sales executive did not really say much, and it was left to me to ask about possible deals. He came back with something like, we are really busy right now, we will give you a call!
After 2 days I had heard nothing so I sounded out another dealer 30 miles away who were only too pleased to do a deal. Needless to say I bought a car from them instead!
I did phone the original dealer stating my experience, they did apologise and sorry to have lost me as a customer, but I suspect at the time, as the Scirocco was new and exciting, they knew they would have plenty of other punters to pick and choose between.
I am sure if I had been there to buy a mid-range Golf or something, they would have made more effort, but it tarnished the whole experience.