VW Golf GTI mk6 timing chain slipped and wrecked engine

[Martin Larose]

Can I have some advice please?
I have a 2009 VW GTi. It's only done 58k miles with full VW service history.
I am in the process of having a new engine fitted as the timing chain has jumped and wrecked the engine. I have been told by the technician that the chain tensioner has gone causing the chain to go slack and jump. I have since learnt about the timing chain rattle which I have experienced.
VW do not want to know and wanted me to pay for a costly investigation to determine if there could possibly be any good will towards the cost of a replacement engine.
I have also learnt that the timing chain tensioner is up to design revision K.
I have complained on the VW complaints line but heard nothing. The VW love affair has ended.
Any advice would be appreciated.

Thanks

[lemski]

Complain to vw uk it might get you somewhere further

[Rhyso]

Speak to your local Trading Standards and get them involved

[Snoopy]

Hi. I've just bought a 2011 (61 plate) gti.  I'm trying to find out if this has the modified chain tensioner on or the old one? If anyone could help me out I would be very grateful. Thanks.

1: Read the 5th post of the chain tensioner sticky thread.
2: Then watch https://youtu.be/G65J1aEszyc
3: Then watch https://youtu.be/qAdSyBRHOPs

[Jamesrdgs]

Hi there did you get anything sorted with VW UK my cam bridge, chain and tensioner have all failed and VW UK have told me whereto go