You need to check with your dealer that the order has definitely been put through, it may be that they haven't been given an allocation for the first batch or that they have and its been given to an earlier order (if there was one). Bottom line is that it should say processing if its been received by VW - if you've waited a week and it hasn't gone on then something is amiss. Don't let them fob you off - I'm not denying the order tracker will be for sure be inaccurate once the car is given a build week and beyond - but the first stage of processing will come up if the order has been put through. Otherwise it literally is pointless.