Well after 12 months I have finally got my bluetooth sorted and I am now enjoying stereo bluetooth music.
The car went in because it was only playing music through the drivers side of the car.
After them having the car all day reseting the bluetooth, not fixing it, updating the software on my RNS510, still not solved they took the centre console apart and found the wire to the passenger side missing, hey presto I have tunes on both sides.
But now that I have had the software updated I have the option for voice commands, but I don't think the bluetooth module will allow it, the model number is 5N0 035 730 D, What would i need to get the voice commands working as i looked rather stupid shouting at the car trying to get it to work.
Also the courtesy car of a UP! was better than what I expected.
Any help would be appreciated.