GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Obbzi on 04 December 2013, 18:41
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Just been to my car to set off from work to go home, put the key in turned it, and it struggled to start :shocked: :shocked: :shocked:
My car has never ever done this it has never missed a beat :cry: :cry:
I really didn't want to try it again as I have read all the stories on here about the timing chain tensioner fail.
My car is a 59 plate with 52k miles on it but I think I still have 5 months warranty left on it (bought it in April this year with 12 months warranty)
I also sent a message to VW customer services a few weeks ago declaring my worries over the amount of failures happening and whether they would be prepared to sort anything out, so at least my concerns were logged and noted.
Will be in touch with VW tomorrow to get her collected.
:cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry: :cry:
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Fingers crossed for you, hopefully it's nothing to serious, at least you logged your concerns with them.
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Does this sound like the chain tensioner fault?
Will I cause more damage if I try to start the engine again?
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Does this sound like the chain tensioner fault?
Will I cause more damage if I try to start the engine again?
Yes- You must resist, because if it does slip it will cause even more damage and more labour costs. But then again, new engine for £500 doesnt sound bad. (Yes - i know we shouldnt have to pay it)
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Just found all my paperwork and the car is still under warranty until next year!
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This doesn't fill me with confidence, bought my 10 plate GTi with 26k on the clock about a month ago, since then been on this forum seen more and more of this problem.
Im worried as mine is over 3 years old in the next few years when its push 40-50-60k am I gonna have to pay for a new engine VW wont help with a car that old I wouldn't have thought. :sad:
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I think if it was my car and I was planning on keeping it for a long time I would get the tensioner renewed before it fails. much cheaper in long run.
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I spoke to my local VW tuning specialist and they said they haven't heard of this problem and haven't had any in to fit, his words were something like there is 1000's of those engines produced and only a couple have failed. It would be interesting to find out exactly how many have failed and if there is any trends to predict when it will
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This doesn't fill me with confidence, bought my 10 plate GTi with 26k on the clock about a month ago, since then been on this forum seen more and more of this problem.
Im worried as mine is over 3 years old in the next few years when its push 40-50-60k am I gonna have to pay for a new engine VW wont help with a car that old I wouldn't have thought. :sad:
Don't get paranoid, the posts on here make it seem that this problem is occurring regularly, but in reality it only occurs rarely on a very small number of cars.
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This doesn't fill me with confidence, bought my 10 plate GTi with 26k on the clock about a month ago, since then been on this forum seen more and more of this problem.
Im worried as mine is over 3 years old in the next few years when its push 40-50-60k am I gonna have to pay for a new engine VW wont help with a car that old I wouldn't have thought. :sad:
Don't get paranoid, the posts on here make it seem that this problem is occurring regularly, but in reality it only occurs rarely on a very small number of cars.
Yea that's pretty much what the guy said there is what less then 10? so far on here out of the 1000's prob even 10,000's that make the between like 0.1-1% chance. I know its a small chance but with reading about people having PCV (?) and DV value failing and having new turbos fitted under warranty doesn't fulfil me the the quality I expected from VW. Touch wood I wont have any problems but that thoughts always in the back of your head thinking what if.
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I think if it was my car and I was planning on keeping it for a long time I would get the tensioner renewed before it fails. much cheaper in long run.
Anyone got any idea what the cost of this might be?
I'm still under 'approved used' warranty, but I'm not sure if I'll be allowed to renew it once it runs out when the car will be 5 years old.
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Honestly speaking from experience, after mine failed. VW are full of sh!t!!
I think this is a problem and a big one TSB released in the states and TSP ( I think the UK equivalent) has been released in the UK. They don't do this for 1%
Also the same garage that fixed mine said the same thing to me "Never heard of this happening before"
Turns out another forum member had his in there 4 weeks before with the SAME fault, new engine and service was trying to tell me he had forgotten about this GTI being there! hmmm
However as soon as I PUSHED my beloved GTI onto the forecourt 6 mechanics all came out to help push and said in unison "Tensioner failed mate" all nodding. You don't get this from 1 %
And finally when the garage logged the fault code the factory in Germany offered a new engine 100% parts with not even a minute to consider it I reckon if this was a small issue they would and a full diagnosis to see WHY this has happened OR if loads have failed they know why and thus a process is in place if the engine throws that code then new engine we have heard enough...
Just my opinions of course but as I mentioned in my fix thread if you hear a rattle on start up for only a few seconds I predict 6 weeks. Trust me you know your GTI as I do and I knew when this noise appeared on start up that was never there before and after 6 weeks she never started again....
Good luck by the with yours hope it's not this and something simple & cheap but if its gone £650 is the winning repair bill............ set by myself of course :cool:
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I got mine replaced for £196, outside of warranty :cool:
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Was that a full engine or just the tensioner? Anyone had any quotes for just the tensioner being replaced
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A couple of rough starts does sound ominous, mine did this before it failed. Like Jimmgc51 I ended up paying around £670.
As for pro-active replacement:
An Indy quoted £350 for the Tensioner and a VW Dealer wanted around £1200 because they wouldn't guarantee the work unless the chain and guides were replaced at the same time.
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A couple of rough starts does sound ominous, mine did this before it failed. Like Jimmgc51 I ended up paying around £670.
As for pro-active replacement:
An Indy quoted £350 for the Tensioner and a VW Dealer wanted around £1200 because they wouldn't guarantee the work unless the chain and guides were replaced at the same time.
At £1200 you may aswell let the engine pop and get a band new engine at half the price
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Was that a full engine or just the tensioner? Anyone had any quotes for just the tensioner being replaced
Whole lot after it went bang
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A couple of rough starts does sound ominous, mine did this before it failed. Like Jimmgc51 I ended up paying around £670.
As for pro-active replacement:
An Indy quoted £350 for the Tensioner and a VW Dealer wanted around £1200 because they wouldn't guarantee the work unless the chain and guides were replaced at the same time.
At £1200 you may aswell let the engine pop and get a band new engine at half the price
Good strategy, this is what I did BUT what if VW decide they no longer offer a FREE engine! Even a 50% reduction in this goodwill would push the price +£2500 I mean how much is a GTI engine anyway...
At the end of the day it's goodwill on an out of warrenty vehicle and nothing can be guarenteed in personal circumstances.
Unless it's under warrenty then don't worry about it!
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A couple of rough starts does sound ominous, mine did this before it failed. Like Jimmgc51 I ended up paying around £670.
As for pro-active replacement:
An Indy quoted £350 for the Tensioner and a VW Dealer wanted around £1200 because they wouldn't guarantee the work unless the chain and guides were replaced at the same time.
At £1200 you may aswell let the engine pop and get a band new engine at half the price
Good strategy, this is what I did BUT what if VW decide they no longer offer a FREE engine! Even a 50% reduction in this goodwill would push the price +£2500 I mean how much is a GTI engine anyway...
At the end of the day it's goodwill on an out of warrenty vehicle and nothing can be guarenteed in personal circumstances.
Unless it's under warrenty then don't worry about it!
Yea as always it's a risk you take do you spent £1200 just in case you got a faulty one? It could last forever so £1200 or do you not and hope and prey if it goes they will pay a big proportion of it
I did notice someone say there is 5 years 60k warranty for the power train... So could be covered under this's until then maybe
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That's the American market my friend, by law or something all car makers have to offer this.
Personally I'd change the tensioner, there is a kit avail from the US and an Indy garage can fit it. No more than £500 all in here's the kit. Check out the description jumping right on the bandwagon!!
http://www.hstuning.com/product_info.php?products_id=3619
If you a bit of a dab hand yourself here is a DIY:
http://www.golfmk6.com/forums/showthread.php?t=55992
I reckon thi may need to be a periodic update similar to the belt & pump every 4 year to ensure it's not going to fail.
I will also be seeing if any mk7 GTI's fall to this fate or has the issue finally been resolved!! Time will tell....
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I was going to leave mine another year but the frequency they are dieing now I think I should change the tensioner over this winter. Just need to reread that thread to gather all the part numbers again and get the parts ordered up.
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Just read this and now ask dealer for a price to replace chain and tensioner. Mine has started to rattle for one second on start up when cold only, and don't want the hassle of replacing engine. Is the symptom I describe similar to others? And what exactly is the rattling? I used to own vauxhalls which rattled due to lack of oil. Currently mine is a 59 plate with 49k.
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Do a search with my user name ive explained this so many times now how it works and what goes wrong...
Expect a 1200 pound bill from the dealers for chain and tensioner replacement. If I was going to replace a chain I would always replace the sprockets too as they ware together.....
Get an independent to just change the tensioner for around 300 much cheaper.
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There is nothing wrong with your chain tensioner only!
As snoopy says loads of threads with whats going on, I would take it into a VW garage and get them to look at it and if they say nothings wrong get it in writing, they can't ignore that fact this is happening and when a customer has the symptoms (start up rattle) then they shouldn't be turning a blind eye.
At least if you do this then WHEN it does go because IT WILL then you get a new engine and you have something in writing to back your claim up.
Basically I think this is shocking how a company like VW can have this happen and have poor bastards foot the bill, I know people on here say its not a big deal and there is only a handful of people this has affected but really how many times has this probably happened to someone who isn't a member of this forum or any forum for that matter and they just take it on the chin and pay up... I'll bet a few...
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Has anyone had this happen who has had their cars mapped, can imagine this would start to get more difficult for claiming?
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Has anyone had this happen who has had their cars mapped, can imagine this would start to get more difficult for claiming?
Remap doesnt cause the failure. VW have to prove its the map at fault. The fact this is happening to standard cars says enough
Equally you got to be firm in your stance with VW. IMO no one should be paying to put this right
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Thanks all, have emailed the dealership, but also contacted a VW independent locally to compare. Will let you know what they say. Can I just clarify why replacing the tensioner alone would not cure it? I thought the issue was the fact that it was not tensioning? And then allowing the chain to jump?
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Update:
Car was towed to a VW garage near my works on Thursday. The RAC bloke who collected it was an ex VW technicican and knows VW's inside out, he said he had never heard of this failure and couldn't believe how much I knew on the subject!
Anyway I got a phone call off VW on Friday (after I'd had a skin full of ale on my Xmas do!) I listened to the voicemail they left....
"Even though you have an extended warranty I have to authorise the initial diagnostics which is 4 hours labour, total of £450 :shocked:"
Not a good start, I rang them back on Saturday and was told someone would be in touch but I've not heard anything yet.
If I pay the £450 will I be able to claim it back?
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Tell them where to stick their diagnostic charge!!!!
Thats over £100 an hour :angry:
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Tell them where to stick their diagnostic charge!!!!
Thats over £100 an hour :angry:
Yup what a joke! :angry:
No need for diagnostics, I've already told them whats wrong :whistle:
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Yup, £102/hour where my car was. It's one reason why I will probably take my car to an Indy in future. Outside of fixed price servicing the 'value' is questionable imo.
You will have to authorise the diagnostic work. I asked them to go straight to the Tensioner inspection but the dealer stated that they had to follow the exact procedure detailed in the TPI's that VW issue.
Power mods don't affect this particular component but it wouldn't surprise me if they used it as an excuse not to pay for a new engine and that would be where you would need to seek advice on the matter.
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Watchdog and autoexpress time if it was me.
What a load of crap a good mechanic could diagnose that in less than an hour. I think I wont bother renewing my extended cover in march if thats the way they do buisness. Why should I pay 350 then another 400 to diagnose something that the fault code points straight too with the TSB. What a load of ass bandits VWuk and their dealers are. Fing joke.
(All my own personal opinions of cause)
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Well after the £450 odd for the initial diagnostics I received a call today saying further investigation work is needed and I now have to authorise £912!!
The caller said it looks upto now that it will be covered under warranty but they won't know until they have done the next stage of the investigation.
:cry: :cry: :cry: :cry: :cry:
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By saying so far under warranty that would be bad on their part to say it's not and sting you with that cost... I'd be going down the route you know what's wrong why not look at that 1st and save time therefore money
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Well after the £450 odd for the initial diagnostics I received a call today saying further investigation work is needed and I now have to authorise £912!!
The caller said it looks upto now that it will be covered under warranty but they won't know until they have done the next stage of the investigation.
:cry: :cry: :cry: :cry: :cry:
This is getting crazy now. Snoopy with you been a moderator and forum addict cant you compose all your finding in to a letter and get it send to watchdog and auto express? :undecided:
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By saying so far under warranty that would be bad on their part to say it's not and sting you with that cost... I'd be going down the route you know what's wrong why not look at that 1st and save time therefore money
Well at the end of all this COST! When warranty pick it up cos they most likely will the garage gets paid, so it keeps their mechanic busy for a day fu@"in about with a dead engine.
Similar story to mine I had to authorise £1350 for engine strip, good to know that price includes the re-build, bargain :grin:
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
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@ the OP - Your dealer is taking the piss quite frankly :angry:
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
Unsure with this one mate, I reckon VW will do nothing unfortunately, granted it's warranty but it also has not happened yet so it might not. That will be their argument...
Best place for it to be though then you can have a print out from the mechanic saying it's fine when it clearly isn't. Can't really turn that claim down...
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Well after the £450 odd for the initial diagnostics I received a call today saying further investigation work is needed and I now have to authorise £912!!
The caller said it looks upto now that it will be covered under warranty but they won't know until they have done the next stage of the investigation.
:cry: :cry: :cry: :cry: :cry:
This is getting crazy now. Snoopy with you been a moderator and forum addict cant you compose all your finding in to a letter and get it send to watchdog and auto express? :undecided:
I would but 2 jobs 60h+ working weeks and a huge list of jobs at home/workshop/cars stacking up I simply dont have time sadly.
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Since im paying if it was me, I would tell them screw the instuction book do what I say as your expecting ME to pay.
I would have simply instructed them too.
Scan it and see the well known fault code.
Compression test it.
Inspect the head using an inspection camera.
Take the upper and lower timing chain covers off and check the timing is aligned or not or jumped one or more teeth.
Check the tensioner resting rachet is keeping the tension.
I would also be asking to speak face to face with the master tech doing the work!
Also supply him with a print out from the american forum of the know issue.
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@ the OP - Your dealer is taking the piss quite frankly :angry:
yup! Thats what it feels like but I get that they have to make certain and cover their arses too
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Well after the £450 odd for the initial diagnostics I received a call today saying further investigation work is needed and I now have to authorise £912!!
The caller said it looks upto now that it will be covered under warranty but they won't know until they have done the next stage of the investigation.
:cry: :cry: :cry: :cry: :cry:
Authorise it, you haven't handed a penny over. It was the same for me, it's not ideal but to progress to the next stage this is necessary.
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We could do with knowing some figures ie how many has it happened to on here alone?
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Well after the £450 odd for the initial diagnostics I received a call today saying further investigation work is needed and I now have to authorise £912!!
The caller said it looks upto now that it will be covered under warranty but they won't know until they have done the next stage of the investigation.
:cry: :cry: :cry: :cry: :cry:
Authorise it, you haven't handed a penny over. It was the same for me, it's not ideal but to progress to the next stage this is necessary.
Yup I have done, but the calls are not recorded so I could always deny I authorised it :lipsrsealed:
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We could do with knowing some figures ie how many has it happened to on here alone?
Try a search I think ive comented on every single one so far as I brought it to peoples attension on here originally.
Maybe a search fir chain or maybe tensioner with my username.
Ps
If you want to create a new thread with the links to all the cases and relevant threads linked in as a reference I will make it a sticky at the top of the forum. Ive been meaning to do this for ages but i only ever seem to get time to access here by phone.
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We could do with knowing some figures ie how many has it happened to on here alone?
Try a search I think ive comented on every single one so far as I brought it to peoples attension on here originally.
Maybe a search fir chain or maybe tensioner with my username.
Ps
If you want to create a new thread with the links to all the cases and relevant threads linked in as a reference I will make it a sticky at the top of the forum. Ive been meaning to do this for ages but i only ever seem to get time to access here by phone.
Will have a search in a min and I think making this a sticky would be a great idea!
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+1
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
Unless the part is inspected beforehand it would be hard to prove otherwise. I explained the issue the week before mine failed when it was in for a service and they put on the paper work nothing abnormal observed (Surprise). When I questioned this they denied hearing any noise even though it made it every time it started, more so on first start which is why I left the car at the Dealership over night.
But then how much can be inferred from listening to a noise on start up? These places work in a regimented manner/off a script and don't tend to deviate. Print off the TPI and investigate as per the instructions, which is what they are paid to do.
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
Not sure where you would stand with that warranty.
I would get it checked out at an indy, get in touch with VW and state your concerns and ask if they will do a deal on renewing the tensioner
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
Unless the part is inspected beforehand it would be hard to prove otherwise. I explained the issue the week before mine failed when it was in for a service and they put on the paper work nothing abnormal observed (Surprise). When I questioned this they denied hearing any noise even though it made it every time it started, more so on first start which is why I left the car at the Dealership over night.
But then how much can be inferred from listening to a noise on start up? These places work in a regimented manner/off a script and don't tend to deviate. Print off the TPI and investigate as per the instructions, which is what they are paid to do.
I have been recording the engine sound on cold starts up for the last few saturdays, it defo doesnt sound right. If i have 5 recordings on USB stick of my engine starting up, leave it on the drivers seat and get them to listen to it getting worse there is no way they can say it not getting worse or sounds normal.
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If you are that concerned get it changed!
I had no concerns at all and it just went! No warnings, no noises, nothing just an effed engine :cry: :cry: :cry:
I wouldn't use the car until you have either had the tensioner changed, or got someone to give the tensioner the ok(in writing)
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Its my daily driver, so i have to use it.
The car is still under approved used warranty, so there is no need for me to get it changed out of my own pocket as of yet.
Im going to let them look at it next Monday, there is no way they can say it sounds normal. I will get them to start a 12 plate GTI on the forecourt and compare.
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Can you guys have a quick read of my situation and what im best doing - link below
http://www.mk5golfgti.co.uk/forum/index.php/topic,76423.msg803556.html#msg803556
Thanks fellas...
Unless the part is inspected beforehand it would be hard to prove otherwise. I explained the issue the week before mine failed when it was in for a service and they put on the paper work nothing abnormal observed (Surprise). When I questioned this they denied hearing any noise even though it made it every time it started, more so on first start which is why I left the car at the Dealership over night.
But then how much can be inferred from listening to a noise on start up? These places work in a regimented manner/off a script and don't tend to deviate. Print off the TPI and investigate as per the instructions, which is what they are paid to do.
I have been recording the engine sound on cold starts up for the last few saturdays, it defo doesnt sound right. If i have 5 recordings on USB stick of my engine starting up, leave it on the drivers seat and get them to listen to it getting worse there is no way they can say it not getting worse or sounds normal.
When I described the noise to the AA Patrolman who attended the breakdown he imitated the noise pretty much as it sounded.
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Could you upload those to youtube please?
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This happened on a friends mk6 gti in Johannesburg. Failed on him at the power station we were working at, just started rough one time then crapped itself. Was only just over 1 year old, 30 thousand kilometres.
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
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Christ, it sounds like a London Taxi!
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Damm that is bad!!! Thanks for the reference, at least the rest of us know what to listen out for.
Really hope VW look after you!
Just out of interest Ross, what's your mileage and age of vehicle?
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
Sounds similar to how mine used to be.
Have you quoted the TPI numbers I put in my thread regarding your current issue?
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
The 3rd start is the money clip!
You can hear the rattle changing from a chain slap to an idle.
+1 also that mine sounded like that also!
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Damm that is bad!!! Thanks for the reference, at least the rest of us know what to listen out for.
Really hope VW look after you!
Just out of interest Ross, what's your mileage and age of vehicle?
59 plate - 53,000 miles :undecided:
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
Sounds similar to how mine used to be.
Have you quoted the TPI numbers I put in my thread regarding your current issue?
sorry, what TPI numbers mate?
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I've just bought my 09 Gti a week and a half ago from Evans Halshaw with 45,000 miles on it. I'm getting increasingly worried about this although I did take out a years warranty. I can see them trying to get out of covering the issue if it happens to mine :(
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
Thanks
The one at 22s and 33s I would put money on been the chain . The others could be injectors and tappets. You need to put your ear on the chain cover and listen to rule out it coming from other sources.
I have a noisy injector that sounds similar to yoyr quieter ones and it scares the crap out of me some mornings.
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
Thanks
The one at 22s and 33s I would put money on been the chain . The others could be injectors and tappets. You need to put your ear on the chain cover and listen to rule out it coming from other sources.
I have a noisy injector that sounds similar to yoyr quieter ones and it scares the crap out of me some mornings.
I have put them in order of time, so 1st and 2nd clips was about 4-6 weeks ago and the last two were from a the end of November.
As its in for a check at VW on monday, Im going to write a letter and leave it on the driver seat explaining what i think the problem is and im also going to burn an audio CD with the last two audio clips on it and put it in the CD player and make them listen to it before they do a cold start up. (leaving it over night, so they can start in the morning)
When they listen to the CD there is NO WAY they can say mine is normal. I will demand to listen to a 12 plate on the forecourt and show them the difference.
I have put my ear on the cover and it sounds really bad, but hard to tell where it come from, sound like mid to left of the engine.
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Here is the upload of my engine over the past few weeks and as you can tell its getting worse:
https://www.youtube.com/watch?v=UF4hyTLVCOQ
Sounds similar to how mine used to be.
Have you quoted the TPI numbers I put in my thread regarding your current issue?
sorry, what TPI numbers mate?
http://www.golfgtiforum.co.uk/index.php?topic=260743.msg2397907#msg2397907
Technical Product Information - This is what VW releases for common issues or problems. You could quote TPI 2025206/6 which should help with being specific about what the problem could end up being.
Mine lasted just under 60000 miles (59 plate) and the deterioration was apparent in the noise the week before total failure. All I could describe it as is a slack chain. For me the noise is distinct from the other engine noises.
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I've just bought my 09 Gti a week and a half ago from Evans Halshaw with 45,000 miles on it. I'm getting increasingly worried about this although I did take out a years warranty. I can see them trying to get out of covering the issue if it happens to mine :(
Unlikely with a warranty, but it's still a PITA.
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Just listened to your clips rocketross and that sounds shocking!
At first it sounds like a diesel!
I would point them in the way of this forum and insist on the tensioner being changed to save you a load of mither and the VW garage a load of money :shocked:
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Another quick update:
Call off VW on Tuesday saying the car 100% needs a new engine!
But they said there was an issue with the service history. They said my service book last shows the car being serviced at 18000 miles. I bought the car from VW with 45000 miles on the car and it was sold with full VW service history!
So they are now taking up the issue with the VW garage I bought my car from.
This has already gone on for 7 days and I haven't even been offered a courtesy car so really struggling at the moment!
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Mate I'd get in touch with VWCC, they may be able to sort something out in terms of courtesy car and best to get them involved to have the issue logged officially!
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Mate I'd get in touch with VWCC, they may be able to sort something out in terms of courtesy car and best to get them involved to have the issue logged officially!
Think i will after i have had the first diagnostic check and assessment
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I logged my concerns with VW customer service regarding the timing chain tensioner issue. This is the reply I received today from them! I was gob smacked!
From...Volkswagen UK Customer ServicesMr SmithSubject:VW-2013/12-007558
Dear Mr Smith
Thank you for your recent contact in relation to the cam chain tensioners in your Volkswagen Golf. Please accept my apology for
the delay in my response. I have tried to contact you by telephone number without success.
I have spoken with our Technical Support Team who has confirmed we are not aware of any issues with the cam chain tensioners in
your Golfs engine which may affect your vehicles performance.
If you have any concerns relating to your vehicle we would recommend speaking to your local Volkswagen Retailer. Contact details
for all Volkswagen Retailers can be found via the link below:
http://www.volkswagen.co.uk/find-a-retailer
I am sorry, we are unable to confirm if any other vehicle has had an issue with the cam chain tensioners failing due to a
manufacturing issue.
If we can be of any further assistance, please do not hesitate to contact us on the number below.
Thank you for contacting Volkswagen UK.
Yours sincerely
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Lol, what a load of sh!te.
Mine is in today / tomorrow for check. Spoke to the service manager and master tech. I told him about the problem and he was aware of it. They have had one or two in before.
So i have left it with them so they can do a cold start and i have also the audio CD i created with 5 cold start up that i recorded which sound awful. So it would be hard to say there is no fault there.
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+1
I have mine booked in for chain and tensioner change, dealership contacted VW for me, all parts paid for. I supplied the TPI, which they looked up, and then ordered the parts. Also looking to assist with the labour charges. Currently noise only there for about 1 second on start up from cold only, nearly 50k miles on a 59 plate.
Looking at the tensioner itself they new part is different so if no issue why change the design?
So they are not aware of the issue? What a load of rollocks :angry:
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Its like the PD170 injector problem all over again
Eventually it became an official recall.....but it took them years to admit it
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I don't understand why they don't just admit there is a design flaw and an issue with the chain tensioner. Surely by doing a recall they will save themselves a fortune!
Or are they just taking a massive gamble and hoping they dont fail :shocked: :whistle:
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Best for PR to admit nothing and always say its not a known issue. We know nothing..
Recalls in the UK generate poor press. In some other countries it looked on that they actually care.
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Rang VW for a check up, they said the technician who listened to it could hear anything out of the normal.
"WTF !!!! it sounds like a tractor. Asked if he was wearing noise cancelling headphones."
So i have arranged for them to start it up in front of me with the head of service there.
If they still think there is nothing wrong i will be taking it out of there and get a specialist to do the job.
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You just found out why they call them technicians now not mechanics. ;-)
Plus if its not the master technician you may as well be talking to the dumb blond on reception :-(
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Which dealer did you take it too Ross?
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Ross, I have mine booked in with White Rose VW in Crosshills. I would recommend them, bearing in mind I drive 130 miles to get my car serviced, they give great customer service, and Ben the service manager owns a mk5 himself, so he knows about this issue, has a copy of the TPI, so you should get what you are looking for.
Neil
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Which dealer did you take it too Ross?
Bradford, Ill give you guys a full update in the morning as i cant be arsed typing up now. But i think its going to be ok.
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Has anybody got an email for VW CC?
I need to send them details of what os going on as I desperately need a courtesy car :angry: :angry:
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customerservices@volkswagen.co.uk
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customerservices@volkswagen.co.uk
Thanks Nige :smiley:
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Ross, I have mine booked in with White Rose VW in Crosshills. I would recommend them, bearing in mind I drive 130 miles to get my car serviced, they give great customer service, and Ben the service manager owns a mk5 himself, so he knows about this issue, has a copy of the TPI, so you should get what you are looking for.
Neil
Just called Ben at VW in Crosshills, what a delight to speak to such a knowledgeable technician. He knew the fault instantly and reassured me that the warranty company will pay at least 90% of the whole bill and that he could have it fixed and ready to go in 2-3 tops.
Booked in for 8th-9th January. Thank Neil for the recommendation, I will be using him for all future work on my motor (major service in February)
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Lets hope it lasts until then :lipsrsealed:
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Ross, I have mine booked in with White Rose VW in Crosshills. I would recommend them, bearing in mind I drive 130 miles to get my car serviced, they give great customer service, and Ben the service manager owns a mk5 himself, so he knows about this issue, has a copy of the TPI, so you should get what you are looking for.
Neil
Just called Ben at VW in Crosshills, what a delight to speak to such a knowledgeable technician. He knew the fault instantly and reassured me that the warranty company will pay at least 90% of the whole bill and that he could have it fixed and ready to go in 2-3 tops.
Booked in for 8th-9th January. Thank Neil for the recommendation, I will be using him for all future work on my motor (major service in February)
Good news mate!
Keep us updated with the outcome, I suppose this if it all goes well is applicable for in warranty cars.
May be my new garage as well never knew we had aGOOD dealer on our doorstep!
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Thats only 52 miles from me. I'll see how my sons car pans out and maybe take a ride over there to sort mine..
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Logged my concerns with VWCS by email about two weeks ago and got a call off them today. They asked if there was an issue with the chain at the moment to which I replied only that there was no noise but a huge concern it would fail as a result of the tensioner issue. I had asked if they would change the tensioner and guides as a precaution but they said they would not do this unless I wanted to pay for a diagnostic and it showed a problem, which at the moment it wouldn't. Best I got was that my concerns over a failure are logged with a case reference number for the future. Really disappointing approach to this problem from VW.
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Thats only 52 miles from me. I'll see how my sons car pans out and maybe take a ride over there to sort mine..
52 miles for great customer service and most of all great knowledge seems worth every pennie nower days. I will report back in January to confirm my initial thoughts of this garage.
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Lets hope it lasts until then :lipsrsealed:
exactly I think your insane for even thinking of starting it again never mind using it.
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daily driver mate, and unfortunately its the only car i have and need it for work. Im not Mr 5 cars like someone i know :tongue:
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Surely VW giving you a courtesy car is going to be cheaper than replacing your engine.....
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Surely VW giving you a courtesy car is going to be cheaper than replacing your engine.....
£10 a day as i only have 3rd party on other vehicles. and its 17 days away - cant afford £170 on a punt.
Fingers crossed it will make it - all say a prayer for me please :grin:
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Who said YOU should be paying for it.........
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Logged my concerns with VWCS by email about two weeks ago and got a call off them today. They asked if there was an issue with the chain at the moment to which I replied only that there was no noise but a huge concern it would fail as a result of the tensioner issue. I had asked if they would change the tensioner and guides as a precaution but they said they would not do this unless I wanted to pay for a diagnostic and it showed a problem, which at the moment it wouldn't. Best I got was that my concerns over a failure are logged with a case reference number for the future. Really disappointing approach to this problem from VW.
Thats pretty much what happened with me, then a few weeks later I now need a new engine!
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Here is my reply from "one rung" up on the VW customer services food chain! I might add, that my reply which prompted this response wasn't overly complimentary!
From...Volkswagen UK Customer ServicesSubject:VW-2013/12-007558
Dear Mr Smith,
Further to your recent contact with us, I wanted to let you know that we are now dealing with the issues you raise as a matter
of urgency.
I'm extremely concerned that you have been inconvenienced and are dissatisfied with the service you have received.
In order for me to investigate your concerns fully, I do however, need some further information. I would be grateful if you
could provide me with a daytime contact telephone number or e-mail address so that we may establish all the relevant details.
I look forward to hearing from you and to resolving this matter quickly to your satisfaction. Once again, thank you for
contacting Volkswagen UK.
Kind regards
Adrian Morgan
Customer Relations Manager
Volkswagen Customer Services Centre
Tel: 0800 083 3914
E-mail: customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk
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What did your reply in a roundabout sort of way Nige?
I might get in touch with them as well as I have now been without a car for over 2 weeks :angry:
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My first reply. I hope the forum don't mind me pointing VW this way!
From: Nigel Smith <windowsmith@tiscali.co.uk>
Date: 16 December 2013 12:57:20 GMT
To: Volkswagen UK Customer Service <cscretailercontacts@volkswagen.co.uk>
Subject: Re: /VW-2013/12-007558
Dear Julie,
Thank you for your reply.
If you go to the following site www.golfgtiforum.co.uk & search for 'timing chain tensioner', you will find several cases involving VW Customer services! So to say that you have had no examples of tensioners failing, is either ignorance on your part, or you are not telling the truth about this issue!
I'll ask again, what is VWs position regarding the failure of this part, which leads to a replacement engine being required?
I very much look forward to your reply.
Regards,
Nigel Smith
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Nice one Nigel! I can't believe they are still saying they have never heard of any issues :rolleyes:
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daily driver mate, and unfortunately its the only car i have and need it for work. Im not Mr 5 cars like someone i know :tongue:
Dealer car, rent a car, bus, taxi, lifts, relatives car, wife/girlfriend/boyfriends car or son/daughters car.
Sorry I would rather that than get stranded somewere for hours because the car refuses to start and less hassle than any issues caused by any incorrect reasemble after an entire frontend dismantle for an engine change.
If its as slack as it sounds its a ticking time bomb.
(http://farm9.staticflickr.com/8188/8077760636_8e6979331b.jpg)
I only have 1 car currently on the road :tongue:
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Does anyone have the original email they sent to VW Customer care about this issue so we can all use it as a template and adjust where necessary. Will save time for the the lads who are about to go through the process and i will attach it to the sticky thread.
thanks
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daily driver mate, and unfortunately its the only car i have and need it for work. Im not Mr 5 cars like someone i know :tongue:
Dealer car, rent a car, bus, taxi, lifts, relatives car, wife/girlfriend/boyfriends car or son/daughters car.
Sorry I would rather that than get stranded somewere for hours because the car refuses to start and less hassle than any issues caused by any incorrect reasemble after an entire frontend dismantle for an engine change.
If its as slack as it sounds its a ticking time bomb.
(http://farm9.staticflickr.com/8188/8077760636_8e6979331b.jpg)
I only have 1 car currently on the road :tongue:
Having the Tensioner and other bits changed?
Put some Glendales on while you're at it :laugh:.
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^ Thats not my car. That will be RocketRossUK if he keeps driving it. Engine out. Look how much is stripped down and can be re-assembled incorrectly when an engine is replaced :lipsrsealed:
Tensioners a 5 hour job with engine in. :smiley:
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Haha. What could possibly go wrong?
What is stupeyfying is that VW are happy to let customers go through all this hassle. Seriously thinking of moving away from VW cars. I have had in the past 2 mk1 gti's, 5 mk 2's, 2 mk5's (inc. am Ed35) a Corrado and currently a mk6 gti. From the Audi VW stable I have had a Quattro, A4 sport, 2x225 TT,s.
That's 14 personally owned vehicles...
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^ Thats not my car. That will be RocketRossUK if he keeps driving it. Engine out. Look how much is stripped down and can be re-assembled incorrectly when an engine is replaced :lipsrsealed:
Tensioners a 5 hour job with engine in. :smiley:
Seriously man stop it !!! your making me really scared now. I know i shouldnt drive it, but other than renting a car (which i have no idea how much that cost for 2 week) i dont have any other option. I have to go to 4-6 companies a day, some upto 25 miles away, so bus and taxi is out of the question.
I dont have any family members who could lend me one for the two weeks. Believe me i dont really want to start it but......well, just finger, toes and everything else crossed it will make it.
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I updated the timing chain list sticky thread with a little bit of info :smiley:
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Haha. What could possibly go wrong?
What is stupeyfying is that VW are happy to let customers go through all this hassle. Seriously thinking of moving away from VW cars. I have had in the past 2 mk1 gti's, 5 mk 2's, 2 mk5's (inc. am Ed35) a Corrado and currently a mk6 gti. From the Audi VW stable I have had a Quattro, A4 sport, 2x225 TT,s.
That's 14 personally owned vehicles...
a mk5 ed35 :laugh: did you not mean ed30
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Ross, I have mine booked in with White Rose VW in Crosshills. I would recommend them, bearing in mind I drive 130 miles to get my car serviced, they give great customer service, and Ben the service manager owns a mk5 himself, so he knows about this issue, has a copy of the TPI, so you should get what you are looking for.
Neil
Just called Ben at VW in Crosshills, what a delight to speak to such a knowledgeable technician. He knew the fault instantly and reassured me that the warranty company will pay at least 90% of the whole bill and that he could have it fixed and ready to go in 2-3 tops.
Booked in for 8th-9th January. Thank Neil for the recommendation, I will be using him for all future work on my motor (major service in February)
Pleasure, I have used this dealership for 8 years and never had any issues. For interest they normally win dealership of the year based on customer feedback. Why? Because they care and they are independent, and run by a man who is passionate about customer service.
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Haha. What could possibly go wrong?
What is stupeyfying is that VW are happy to let customers go through all this hassle. Seriously thinking of moving away from VW cars. I have had in the past 2 mk1 gti's, 5 mk 2's, 2 mk5's (inc. am Ed35) a Corrado and currently a mk6 gti. From the Audi VW stable I have had a Quattro, A4 sport, 2x225 TT,s.
That's 14 personally owned vehicles...
a mk5 ed35 :laugh: did you not mean ed30
Yep. Just testing...
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Does anyone have the original email they sent to VW Customer care about this issue so we can all use it as a template and adjust where necessary. Will save time for the the lads who are about to go through the process and i will attach it to the sticky thread.
thanks
Unfortunately not, it's an online template you fill out. I was hoping they would send a copy/confirmation but they don't. If I'd been on the ball, I should have cut and pasted the text into a word doc.
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Well I picked my car up on Christmas Eve after being without her for 3 weeks!
I was told that I would have to pay for the diagnostics (£1500!) as the warranty doesn't cover this ( which my warranty does say it doesn't cover diagnostics :cry:)
So a complete brand spanking new engine all internals top end etc we're fitted and when I went to collect her the service manager said they would cover ALL costs so I didn't have to pay a penny!!
Best Christmas present ever :smiley: :smiley:
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Good news. That was a bit if a shocker that the warrenty wont cover the 1500 but at least the garage did the decent thing.
It is making me think twice about extending my warranty in march. :shocked:
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Good news. That was a bit if a shocker that the warrenty wont cover the 1500 but at least the garage did the decent thing.
It is making me think twice about extending my warranty in march. :shocked:
I know after I spoke to the dealer I scrutinised my warranty and was gutted when I read it doesn't cover diagnostics :shocked:
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And yet any decent mechanic could diagnose that in less than an hour.
But oh no vw technicians have to go by their book and charge 15 times the amount :lipsrsealed:
Makes me mad when they KNOW this is an issue.
I bet noone in Germany or america has to pay any labour repair costs or diagnostic costs.
Good on your dealer to cover this though thumbs up for them.
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I can't understand why they can't undo the small cover on end of the inlet cam and check the timing by looking at the blue link on the timing chain and making sure it lines up when on TDC.
My point is that if the compression is low,mthen the aloes must be bent. The only way you get bent valves are when the valve timing has moved. The only way that can happen is if the timing chain has slipped.
Amateurs.
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And yet any decent mechanic could diagnose that in less than an hour.
But oh no vw technicians have to go by their book and charge 15 times the amount :lipsrsealed:
Makes me mad when they KNOW this is an issue.
I bet noone in Germany or america has to pay any labour repair costs or diagnostic costs.
Good on your dealer to cover this though thumbs up for them.
I did all the diagnostics for them, told them exactly what the problem was :wink: