GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: doc house on 11 May 2018, 18:02
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:angry:
So the cock up fairy has been at work today and my drivers seat on my 7mth old golf has collapsed on one side leaving the metal frame poking up through the cover.
The car has done 5200 miles since I took deliver from September and the dealership has said it's wear and tear not covered by warranty... :angry: I've owned 7 vw's and never had a seat fail on any of them and some had six figure mileages.
Has anyone got any advice not sure what to do other than take it to another VW dealer and try vw head office.
Help please from a fed up GTD owner
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Contact VWUK. If it’s wear and tear then will you need to get a new seat every 7 months?
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It isn't wear and tear it is bad design. Had mine repaired once under warranty and it looks like itis failing again and the passenger seat is rarely used.
Either speak to the manager at the dealer or as said contact VWUK.
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Go to a better dealership and get it done under warranty. I've had mine done, it's not perfect (fabric fit over the replaced bolster not quite right), but the foam on the drivers side nearest the door had moved and got compressed. The dealership made repairs without fuss. Some dealerships have inept warranty claims handlers who are so risk averse, they will not take on any work without the guarantee that VW will reimburse them. In my neck of the woods, Benfield (now Lookers) were very risk averse with seats and white-worm riddled wheels, but Pulman would sort no bother.
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How is that even possible? Are you 50 stone and drag your arse over the bolster twenty times for every entry or exit?
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Could be a manufacturing defect Fred.
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Wear and tear on a 5k Miles 7 month old car.... :grin: :grin:
I would want a new seat fitting and sounds like your dealer needs a rocket up the
A**e!!
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Quote the Consumer Rights Act at them, put everything in writing and as soon as their in house lawyer sees it, they should sort it, rather than have a solicitors letters etc.
I had an issue with something, and I found out that my house insurance have free legal advice line and they talked me through how to use Consumer Rights Act to get the company to take notice and it worked.
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/
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So quick update... went to another VW dealership who couldn’t off been more helpful service manager looked at the car agreed its a part failure and has ordered the parts and the car should be fixed on Wednesday all under warranty.
Just amazed at the difference between two VW dealerships aproach to customer service. Hopefully it will all be sorted in a few days time.
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So quick update... went to another VW dealership who couldn’t off been more helpful service manager looked at the car agreed its a part failure and has ordered the parts and the car should be fixed on Wednesday all under warranty.
Just amazed at the difference between two VW dealerships aproach to customer service. Hopefully it will all be sorted in a few days time.
I hope they have supplied a courtesy car until it's sorted and they kept the car :smiley:
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Glad you have got it sorted. I would contact VWUK still and inform them of the shoddy way the original dealer fobbed you off as they are $hit hot when it comes to customer relations.
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They've repaired the seat but scratched the front wing, passenger door and rear bumper. Car has come back in a filthy state and looks awful so ****ed off.
Couldn't speak to the manager as they were closing but will be phoning in the morning. :angry:
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(https://s6.postimg.cc/o5eurdzvl/32638383_10155275373607455_2696087774997512192_n.jpg)
Handed back filthy :angry:
(https://s6.postimg.cc/i4h5ub5jl/32565076_10155275373627455_4882789581126107136_n.jpg)
With extra scratches and scuffs :angry:
(https://s6.postimg.cc/rc9eb0zr5/32649781_10155275373887455_7027705478633226240_n.jpg)
(https://s6.postimg.cc/fae0gvisx/32674527_10155275373837455_7858258145435451392_n.jpg)
Not very happy at the moment.
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That's not good at all.....!
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Did you go around the car when you dropped it off? I'd be very cheesed off indeed
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They did a full picture survey of the car when it was dropped off, no marks and clean even the service desk person said "there wasn't any problems with it"... The service video they sent me via the VW app even shows it in a cleaner state than what it was handed back in.
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@doc house, that’s pretty shocking for a dealer to inflict that amount of damage. Maybe returning your car dirty was a blessing in disguise though; think of the additional damage they’d be likely to do to the paintwork (swirls and scratches) with the grit-laden dirty sponge and dirty water their yts trainee would’ve used to ‘clean’ it! Hopefully the dirty state it’s in isn’t the result of the complimentary yts service wash though! - I never let the dealer give my car a complimentary service wash.
At least if they did a full picture survey of your car when you took it in, there’s irrefutable evidence that it was undamaged when you took it in, so they can’t deny it happened while in their care. I’d be wanting them to pay to have the damage rectified at a place of my choice, plus getting the car professionally detailed after the paint repairs have been done - a good detailer will be able to polish out any scratches that don’t ‘catch’ when you run a finger nail over them. Only the deep ones should need to be repainted.
Good luck, I hope you get it sorted to your satisfaction. Let us know the outcome of your discussion with the manager.
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How the hell did it get so dirty when only in for seat work that wouldn't require a test drive? Wonder if they made it mucky to hide their scratches that they're aware they caused.
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Does seem a bit suss. Was the weather during the time that they had the car crap at all? I thought its been only dry and sunny recently...
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As far as I know it was dry and sunny, the car went in reasonably clean, no water marks or dirt on it. So far it looks as if it will be sorted in full just waiting for the dealership to confirm a repair date.
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"Quick Erol, mix some mud into that bucket of water and chuck it over his motor so he doesn't see the scratch we done"