Have been looking at various topics on this forum after ordering a new Golf Performance earlier this year, and have found more information than any dealer or VW UK can tell me. That said I am becoming increasingly disillusioned and frustrated with VW....
I originally placed an order for a 230hp GTI back in May this year. The dealer accepted the order, despite my concerns that it wasn't on the configurator. Even VW customer services confirmed they were still available via live chat. Less than a week later - during another conversation with VW via live chat - I was told the order was rejected by the factory and that my dealer would be in touch. As such, I changed my order to a 245hp GTI which I was assured was still available for order.
Dealer quoted 12 week lead time - VW customer services quoted 19 week lead time???
Originally told estimated build week of 31.
This then changed to week 36 during July.
This then changed to week 38 during August.
I then emailed the dealer to see if it was confirmed rather than estimated. Following an exchange of emails between dealer and VW, they eventually confirmed the build week as 38, but that the GTI Performance still wasn't WLTP type approved.....however the dealer said estimated delivery end of Oct/early Nov.
Had another live chat conversation with VW today to see if my order was actually being built this week. The customer service rep gleefully confirmed that the order went into production today. I then enquirer as to whether it had been WLTP type approved yet, and if it hasn't, when was it likely to be. After a short delay the rep confirmed that it wasn't WLTP type approved yet. Furthermore they said that when my car has finished being built, it will be stored until the WLTP certification comes through which they estimate to be during build week 50! Therefore my car is unlikely to be shipped until the second week in January 2019!
Car was ordered at the beginning of June as stated earlier in the post.
The lack of information from VW and their dealers regarding delays at the minute is diabolical. I'm just grateful that forums like these exist so you can at least attempt to find out accurate information.
For those that have recently ordered GTI's and have been quoted Nov/Dec delivery I would query with your dealer or VW UK.
