@ Snoopy: I suspect it is the old Colebrook and Burgess place (Silverlink VW used to be C & B), Benfield gained Silverlink and the C & B group went all Audi years ago, then in 2011 Benfield bought out C & B anyway. Prior to 2011, if you wanted VW bodywork, you had to go to Railway St.
I used to call C & B "cock-up and bodge it" after they had supplied me with a brand new Polo and missed a manufacturing defect on PDI that I picked up during my first car wash. There was a small pressed crease around the front wing wheel arch that had a perfect paint job. They agreed that it was a manufacturing defect and as they hadn't picked it u at PDI, they were doing the work at their expense.
The car was DBP, and they repaired the area then resprayed it. They had 3 goes at matching the colour - DBP is a bugger to blend in.
In overcast conditions, you could see the area they sprayed. I wanted them to spray the whole wing, but they wanted to blend in. Best bodyshop in North Tyneside that I have come across is Arnold Clark (Ford) in Shiremoor. They repaired my clouted Scirocco (Rising Blue) (smashed in the rear quarter while parked up) to an immaculate finish and had a pretty quick turnaround.