« Reply #8372 on: 15 May 2018, 07:51 »
Waved goodbye to my GTI for a few days. OK, I need to fess up. Something I hadn't told you all, was when I picked the GTI up, whilst it was in their showroom in the "i'm ready to be collected" area, it looks like someone (maybe a member of the public getting too close), had rubbed up against the drivers side front wing and left a deep scratch (down to the primer). It's only about 1-1½ cm long but on a darkish colour catches my eye every time I look at the car. It certainly wasn't there earlier in the day as I'd nipped along at lunchtime to drop off my number plates with them and I photographed the car and it wasn't there then. So between 2.00 pm and me picking it up at 5.00pm the damage was done. Oh well - C'est la vie.
Needless to say the dealer (and the sales manager especially) was absolutely furious and looked like he was ready to sack someone on the spot and a full investigation ensued, with me in the middle looking a little bemused. They couldn't apologise enough and said they would do whatever it takes to get the car 100% and me happy again. To that end they are taking the car today to their own body shop (which by the way has excellent reviews) to affect the repair. I thought it was only fair to give them the opportunity to fix it, and to be fair they have been brilliant so far so no point in getting angry and kicking off about it. I've also got it in writing in that if the car comes back and I'm not 100% happy, they will order me a brand new car - can't really say fairer than that can you ? So off it goes with only 189 miles it for a few days (i hope) to be made perfect again - why do these things always happen to me 
« Last Edit: 15 May 2018, 07:57 by Sootchucker »
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2022 Tiguan R-Line 2.0 TSI 4-Motion. Nightshade blue, pano roof, IQ lights, Nav Pro, Harmon Kardon, Heated Windscreen, Heated rear seats, Wireless charging, Heads up display, dual height boot floor, Keyless with electric tailgate, Electronic TPMS, underbody protection, Area View Cameras
