Rear trim fault

[falconmick]

My Golf is only a month old, recently washing it and saw that the plastic trim (spoiler) that runs down the side of the outside of the rear screen is coming loose, only held on with double sided tape. Have arranged for it to be replaced, but it appears that this is a very common fault on the MK7 Golf.

[barryg]

Loads of people with this problem mate,my replacement has been on back order for over a month VW quality!!

[falconmick]

The rear side spoiler/hatch trims were replaced at dealer and lasted for a while and then the replacements also started to come away. I have emailed and spoken to VW customer services, who claim that they have no direct access to any database that records what warranty issues are raised, even with a common problem such as this. Could I ask that anyone who has or has had (and repaired) such a problem, contact VW customer services and express your unhappiness, so that they are aware of how many cars have the problem. Link to email https://www.volkswagen.co.uk/about-us/contact.

[barryg]

Hi I have just had my trim replaced about an hour ago,the part was on back order for about 2 months and took about 45mins to replace garage said they have changed quite a number of the trims I emailed VW UK when fault first happened but recieved no reply I also find it strange that VW do not Know the number of faults as the garages doing the repairs under warranty must charge VW .

[falconmick]

I think VW are trying to deny knowledge and keep things quiet, that's why I ask everyone to email their customer services.

[mistertee]

I went in last week with the same problem, they initially denied they'd ever heard of it.  Then as I was taking to the service guy behind the desk (who was new), said they'd replaced several of these already.  Warranty guy then owned up it was a common problem, and that he's going to get official word from VW.

Today I was told they want the car for 2 days.  They are going to bond it first with vw glue, and if that still doesn't hold then they are going to give me new parts.  I'm not sure why they want it for 2 days, but I'll give them a chance.