Interesting read.
Mate just had an oil pump go on a Bluemotion MK6 he got off his dad. Just out of warrenty and got offered goodwill etc and would have to pay round 800ish.
His dad responded by cancelling last minute his brand new Tiguan order and said the dealerships an arsehole as they use them for all servicing for the last few years on their cars (he buys a new one ever couple years and both sons have Golfs) and had em all from new.
All of a sudden phone rings and low and behold the guy spoke to his manager and managed to get it done for free. Thing he strung the cancelled order for a bit.