A year on...

[brettblade]

Car back on the drive!  Garden gnomes would have been much cheaper.

[mcmaddy]

Has your dealer greased/lubed suspension bushes. Just had mine done and suspension is back to normal now.

[brettblade]

Has your dealer greased/lubed suspension bushes. Just had mine done and suspension is back to normal now.

Apparently so on its second visit, but the paperwork said "TSB already applied" - unless this was prior to delivery, or without my knowledge whilst it was in for a service, then it hadn't already been applied.

[I wanted a GTi]

That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture

Were the dealers in that instance also saying no fault?

Yes, they were saying that the problem couldn't be found or that they were a characteristic of the car.

I got a friend onto VW UK who is a solicitor along with an independent assessment and I ended up getting various parts replaced and a goodwill gesture(money)

[brettblade]

That is what Ilor rather my solicitor) did with mine and they offered me a new car.

1) Replace car
2) Fix car within one month
3) Fix after 1 month and give me a goodwill gesture

Were the dealers in that instance also saying no fault?

Yes, they were saying that the problem couldn't be found or that they were a characteristic of the car.

I got a friend onto VW UK who is a solicitor along with an independent assessment and I ended up getting various parts replaced and a goodwill gesture(money)

Funnily enough I referenced characteristic of the car in my email to VW UK, requested an extended test drive of an equivalent vehicle and if that's the same then I'll accept that it is indeed a characteristic of the car - but I suspect not!

[brettblade]

Turns out VW UK, or at least the two case managers that I've spoken to, are as much use as a chocolate tea pot.

Last roll of the dice directly with the local dealer, I've suggested they change the shock absorber under warranty, and I'll provide uprated SuperPro bushes as well as buying subframe bolts for them to change.  At least that way I can justify the cost in my head as "upgrades" rather than "repairs" to a car that's under warranty.

[mcmaddy]

I'd be pushing for two shocks as you're supposed to replace in pairs. I know a lot of people don't but you're supposed to.
Would be interested to hear how you get on with uprated bushes.

[brettblade]

I'd be pushing for two shocks as you're supposed to replace in pairs. I know a lot of people don't but you're supposed to.
Would be interested to hear how you get on with uprated bushes.

I think I'll be lucky to get one!  To be fair, I usually replace almost everything in pairs, but with the age and mileage of the car I wouldn't replace the other shock if it was my money.

[brettblade]

Phone call again from VW UK this morning with the only notable piece of information being that they're closing the case.  I haven't heard back from the dealer either.  Decided that I'm going to replace the parts myself, and attempt to cure the knock that way.  Not what you should be doing for a car that is in warranty, but VW UK don't seem to care anyway.

Shock absorber to suit DCC, complete top mount with bearing already on the way.  Will also be changing the control arm bushes, the drop link, the ball joint and the subframe bolts for good measure.

Will be writing to VW once it's fixed, but I suspect they'll do bugger all again, it's less "Customer Service" and more "Warranty Refusal" from my recent experience.

[mcmaddy]

They have to recoup some money from somewhere due to the idiotic US bo44ocks emissions crap. Let me know how you get on as I'd be interested.