Probably going to cancel my order today

[pauliem]

OK, they have all just got back to me.

The car was and has always been the performance pack version.  Dealer was confused as all other "options" are shown on the order as "options" whereas the GTI Performance actually shows as a different model of car.

Because he could not see the "Performance Pack" option he believed it was not on there.  He has apologised for the confusion and offered a tank of petrol with the car in recompense.

Although I am relieved about that, I just want the car today and feel like throwing my toys out of the pram and stamping my feet until it arrives!

[Jthgti]

OK, they have all just got back to me.

The car was and has always been the performance pack version.  Dealer was confused as all other "options" are shown on the order as "options" whereas the GTI Performance actually shows as a different model of car.

Because he could not see the "Performance Pack" option he believed it was not on there.  He has apologised for the confusion and offered a tank of petrol with the car in recompense.

Although I am relieved about that, I just want the car today and feel like throwing my toys out of the pram and stamping my feet until it arrives!

Sounds like he was very confused - has he come up with any proof of the cancellation email or has he conveniently forgotten about that?

[Bill_the_Bear]

OK, they have all just got back to me.

The car was and has always been the performance pack version.  Dealer was confused as all other "options" are shown on the order as "options" whereas the GTI Performance actually shows as a different model of car.

Because he could not see the "Performance Pack" option he believed it was not on there.  He has apologised for the confusion and offered a tank of petrol with the car in recompense.

Although I am relieved about that, I just want the car today and feel like throwing my toys out of the pram and stamping my feet until it arrives!

Yeah this just goes to prove matchboy's comment that the dealers often seem to be somewhat clueless...  What was his explanation for saying he had an email where you cancelled PP?  Is he as confused about how email works as he is about how the primary system he uses for doing his job works?

[pauliem]

He did admit that this is the only GTI order that they have processed, so they are still getting used to it.

[Gryzor]

He did admit that this is the only GTI order that they have processed, so they are still getting used to it.

Blimey, how different can it be?!

[Golf7]

He did admit that this is the only GTI order that they have processed, so they are still getting used to it.

So that rules out the possibility that he had received an email from another customer ref removing the PP from their order, and got that order mixed up with yours.

In that case, he was obviously just blatantly telling a porky about receiving an email.  Arseholes